05/12/2025
How many pt complaints did the Ombudsman receive from pts about IVF care including complaints about the funding of IVF. How many complaints did the Ombudsman uphold or partially uphold in relation to complaints about IVF. Could I also please have (if available) the same information for the previous 3 (financial years).
03/12/2025
Under the freedom of information act, can you please advise of the following information (during the period Covid and to-date) or alternatively as far back as the PHSO is able to go and to-date: • Number of complaints made to PHSO regarding GP practices? • Number of complaints made to PHSO regarding GP practices that have been upheld and not upheld? • Number of complaints of medical negligence made to PHSO regarding GP practices? • Number of complaints regarding sub-standard customer care made to PHSO regarding GP practices? • Number of complaints regarding breach of NICE guidelines made to PHSO regarding GP practices? • Number of complaints that have ever been made (ie as far back as your records go) to PHSO regarding Mickleover Medical Practice, and that have been upheld and not upheld? • Number of appeals made to PHSO regarding GP practices that have been upheld and not upheld? • Number of complaints regarding PHSO? • Number of Consultant Specialists (eg Consultant Surgeon/Consultant Oncology etc) used by the PHSO to decide on case outcomes? • Number of complaints made to PHSO by all your categories eg medical negligence, sub-standard customer care, breach of NICE guidelines etc? I would be happy to pay for the above information, regarding freedom of information request - please advise?
01/12/2025
I would be grateful if you could help with a query I have regarding your Principles for Remedy. I am not sure if you deal with this type of enquiry so please pass it to the relevant person if you are unable to help. Your Principles for Remedy states that: "We aim to secure suitable and proportionate remedies for complainants whose complaints are upheld and, where appropriate, for others who have suffered injustice or hardship as a result of the same maladministration or poor service". I cannot find any details within this document or on your website showing how "others" are considered. Please could you provide details of how and when this is done. Is it considered as part of the main complainants complaint? and if so how? or do the "others" have to submit their own complaint?
Can you please provide a response to the following: • What types of complaints is the Ombudsman able to investigate in relation to complaints made against the National Crime Agency (NCA)? • Has the Ombudsman investigated a complaint against the NCA within the past 20 years.?
28/11/2025
I was wondering if you could provide me with the answers to the following questions. How many cases involving dissociative identity disorder within the complaint do you investigate vs send a letter stating you feel it is too complicated to investigate? How may of those complaints are about integrated care boards vs other services of those complaints how many are investigated? What is the ombudsman policies around dissociative identity disorder is it like integrated care boards a bit of a lottery if the investigator believe it exists or dictated by department or overall organisation beliefs?
The document which mentions I am entitled to request that the process and score (and a copy) You later asked for: In addition, threshold for the low-level impact or injustice score at the time of the complaint
I am escalating that KCH has no disabled access, has overbilled me for 3 years, and has repeatedly failed to engage with my disabled-access Support Need requirements (GV15). You are required to contact me in full disabled-access format, exactly as set out in my attached Support Need Statement (GV15). This includes: • Contacting me by phone using the numbers in GV15 • Not using do-not-reply addresses • Not using links, passwords, or expiring files • Providing all information in fully accessible, authenticated, timestamped, live data format • Confirming that GV15 has been read, understood, and filed in my case so all staff comply with it. Please confirm whether your own organisation has appropriate disabled access procedures and whether you are complying with GV15.
27/11/2025
I thank you for your response (below) which does not provide any acknowledgement of the FOIR made in Statement of Case. I make clear again my request: FOIR: 1) Copy of PHSO policy for complaints handling process 2) Copy of PHSO policy/ procedure for caseworker roles and responsibilities 3) 2025 Data showing how many times caseworkers dealt with several complaints under one complaint response 4) 2025 Data showing how many (several complaints under one complaint response) decisions required review of decision 5) 2025 Data showing how many (several complaints under one complaint response) review of decisions were not upheld
Would you be able to forward me instructions as to how I make a complaint regarding the way I am being treated by one of your Parliamentary Ombudsman please.
26/11/2025
I should be obliged if you could please send me your data sharing agreement, between yourselves (both PHSO and LGSCO) and our ICB.
1) All funding details 2) Wages of all staff 3) Cases resolved 4) Heads of Dept details 5) Who oversees the strategy of the organisation
24/11/2025
I request an internal review of your Freedom of Information Act 2000 response dated October 29, 2025, as I believe the Parliamentary and Health Service Ombudsman holds the requested information or has not conducted a reasonable search. To clarify and redraft the original request for success: 1. Anonymized summaries of complaints upheld against the Department of Health and Social Care on mental health funding shortfalls or Mental Health Act 2025 resourcing from 2023-2025, including outcomes related to parity of esteem between mental and physical health. 2. Audit reports or investigation findings on the Department of Health and Social Care's handling of Human Rights Act 1998 claims in outsourced mental health services following the Sammut case, including any recommendations on accountability gaps. 3. Records of correspondence between the Parliamentary and Health Service Ombudsman and the Department of Health and Social Care on systemic mental health access issues, such as 1.9 million waiting list patients, from January to October 2025. 4. Equality analyses in Parliamentary and Health Service Ombudsman reviews of the Department of Health and Social Care decisions impacting mental health disparities, such as Patient and Carer Race Equality Framework non-compliance. Public reports like "Discharge from mental health care: making it safe and patient-centred" (2024) suggest the Parliamentary and Health Service Ombudsman holds related information on funding and access failings. The public interest in transparency for patient safety outweighs exemptions.
The policy/guidance used to determine when a complaint is regarded as “lodged” for time-limit purposes in NHSE IRP cases. Any internal communications about publication of this decision and steps taken to ensure non-identification.
The policy/guidance defining when a complaint is treated as lodged for time-limit purposes; Who in PHSO handles service complaints/quality reviews (name/title of the senior role).
21/11/2025
A copy of any internal policy governing independence and impartiality in the use of clinical advisers for reviews;
I note from the PHSO all enquiries received from January to March 2024 was 9,952 please confirm how many enquires within that figure is "not in line with our approach".
Under the Freedom of Information Act 2000, I am requesting all documentation held by your office regarding oversight, escalation, and enforcement of clinical duty of care obligations by NHS Trusts, NHS England, the General Medical Council (GMC), the Care Quality Commission (CQC), in urgent patient cases. Specifically, I request: 1. Copies of any policies, guidance, or internal communications held by PHSO concerning your role in ensuring that these entities act promptly and appropriately when urgent patient safety concerns are raised, including cases where patients explicitly report life-threatening symptoms such as severe difficulty in breathing. 2. Records of any investigations, reports, correspondence, or recommendations issued by PHSO concerning the failure of these entities to follow clinical escalation protocols, ensure urgent intervention, or uphold their ethical and legal duties to patients. 3. Documentation describing PHSO's authority and procedures for addressing situations where NHS England, GMC, CQC, or NHS Trusts fail to act in accordance with the Patient Safety Incident Response Framework (PSIRF) or NHS Constitution regarding urgent clinical complaints. 4. Any criteria, thresholds, or decision-making frameworks used by PHSO to determine whether and how to investigate or intervene in cases where these entities have been notified multiple times of urgent clinical needs but have not escalated appropriately. This request relates to a case where a NHS Trust treated a patient's urgent clinical complaint solely as an administrative matter, ignoring repeated alerts of severe respiratory distress. NHS England explicitly refused to intervene, reducing the matter to an administrative issue. Given the extreme seriousness of this case—where inaction could result in severe harm or death—it is essential that this FOI clarifies what legal duties, obligations, and rules these entities are required to follow in cases of urgent clinical risk. I request that all relevant documents be provided in electronic format (PDF or Word), and I expect a response within the 20 working days stipulated under the Freedom of Information Act 2000.
20/11/2025
(redacted) explained the service model guidance states we have a formal complaints procedure and he would like this in writing.
I am submitting a Freedom of Information request regarding the complaints data published for all Government Departments on your website. The figures currently displayed for 2023/24 and 2024/25 are identical across all organisations: Please provide: The confirmed, correct complaints figures for each Government Department for financial year 2024/25. Clarification on whether the figures currently shown for 2024/25 are placeholders, incorrect, or pending update. If an error has occurred, the date on which corrected figures are expected to be published. This information is requested under the Freedom of Information Act 2000.
Under the FOI act please explain why The French banned Chinese honey as it proved adulterated so why did we not ban any product including this honey