25/09/2024
Please can you confirm if you employ in-house legal services? If you do, please provide: 1. Job titles for all legal roles/roles within your Legal team. 2. The employee salary/pay bands for each Legal role. 3. Job advertisements for roles within your Legal team since 2020.
24/09/2024
A request to provide a copy of your Complaints Handling Procedure A request under Section 50 of the FOIA 2000 to Disclose the instuctions / guidance criteria adopted by the PHSO to determine what is meant by "serious" on which the decision made by (Redacted) / PHSO has been based. A request under Section 50 of the FOIA 2000 to Disclose the instuctions / guidance criteria adopted by the PHSO to determine what is meant by "have the biggest impact on improving public services" on which the decision made by (Redacted) / PHSO has been based.
23/09/2024
I was also mentioned I could challenge the Ombudsman. How does that work please? Please send me details, however I can’t pick that up until October now.
20/09/2024
I would like the name of the independent Midwife and Obstetrician who carried out this complaints review and registration details.
Would you please provide the contact details of your Ombudsman CEO
16/09/2024
I’m trying to think of a way to correctly word this sort of question. Essentially, there is a body of belief within the orthodontic industry among a number of professionals and patients who have undergo premolar tooth extractions whilst they were young, that extractions can cause harm to patients by causing their jaws to not grow fully, leading to breathing issues such as sleep apnea and other complications. Can you tell me if you have ever investigated allegations that tooth extractions have caused potential harm to patients? I hope this kind of wording words. Linked to 00002528
I am writing to request information under the Freedom of Information Act, can you please provide the following: The number of complaints the PHSO has received about NHS dentists in the last 5 years [Between April 6 - April 5 2019/20, 2020/21, 2021/22, 2022/23, 2023/24] Broken down by year. Can the figures also be broken down by the corresponding ICB (Integrated Care Board) or perhaps by region or local authority area? Of these complaints, how many were upheld? Broken down by year and either ICB or LA area?
13/09/2024
(i) Is there an audio recording of the meeting held on 3 July? If so, please provide me with a copy in an appropriate format. (ii) Who gave the update mentioned at 1.2? (iii) What was said? I suggest you ask everyone who was there, perhaps leaving Ms Hilsenrath out of it, for copies of their notes. (iv) If, as suggested, the governance review carried out by (redacted)was "overseen by the Director of Operations, Legal and Clinical and the Chief of Staff" I want to see all the internal communications between those officers and (redacted) in the period leading up to her email of 1224 on 24 July (copy attached). (v) If Ms Newman made handwritten notes preparatory to writing up the minutes I would like to see them. (vi) Bearing in mind the fact that the Board was to be informed of the outcome of the governance review carried out by (redacted), has each member of the Board been given copies of her email of 24 July, my email of 1600 on 25 July and my JR PAP letter of 2026 on 25 July?
12/09/2024
I would like to request details of previous complaints against Judge {redacted} at the Walsall County Court under the Freedom of Information Act. I am in the process of following up a case against this judge due to the fact that she has: • bullied my daughter and caused her to have a severe relapse of mental health problems. My daughter has ADHD, autism, depression and anxiety. The judge was fully aware of this and made attending the court process as difficult as possible causing my daughter to have a severe panic attack during the process; • Judge {redacted} then made fun of her and continually made sarcastic comments (all of this evidence is available as it was recorded by the court). • As well as abusing my daughter’s disabilities the judge in question also gave my daughter’s property to the defendant in the case, despite the fact that we were told that the defendant had to pay so that the article could be made fit for purpose. I believe this to be illegal so need to know if this judge has a previous history of doing this.
10/09/2024
We have a simple FOI request question, for NHS NICE and MHRA, plus DHSC and NHS England, as well as both CQC and PHOS, or local NHS Health Providers and NHS Health Authorities too. Or for the new Secretary of State for Health, plus Minister for Disability too. Over local NHS Health Providers and NHS Health Authorities, or NHS England and DHSC or Health Ministers too. Refusing or not provide Accessible Information, on Prescription Medication going to Vulnerable NHS Disabled Patients, who cannot read their issued NHS Prescription Medication. Whether Medication ' Labels, or Medication ' Packaging and/or Medication ' Instruction Leaflets too. Also are registered users of Accessible Information, in Different Approved and Commercially Available Disabled Alternative Accessible Formats (D2AF's) as well! If this refusal leads to or causes a Vulnerable Disabled NHS Patients Unlawful Death? Is it grounds for a Local Coroner's Court, to look into possible Medical Malpractice and Negilience? As well as even charges being issued for Corporate Manslaughter, against local NHS Medical Personnel and Medical Authorities Official's, or even DHSC Civil Servants or Health Ministers too? Who were found responsible for denying or stopping and/or refusing to providing Accessible Information on issued NHS Prescription Medication ', going to and for Vulnerable Disabled NHS Patients too? This is a question, local Councillor's serving on Local Health and Wellbeing Board's, or on Regional Health Authorities Boards too. Let alone Members of Parliament and Members of the House of Lords, or Welsh Assembly Members, or Members of the Scottish Parliament, who serve on Health Committees. Should be investigating and asking questions, of NHS National, Regional and Local Health Authorities Officials, plus asking questions of DHSC Civil Servants and Health Ministers as well? Sooner rather than latter, when there is clear evidence Prescription Medication ' tablets and Capsules. Different types of issued Prescription Medication ', in different sizes of Medication ' too! Have no individual Tactile Identification Markings, of any real kind at all in many cases of Medication Tablets and Capsules. Or are provided with and can be identified individually, by different size or different shapes of Medication ' Tablets and Capsules? Or by different colours, for Medication ' Tablets and Capsules? Or by different combination of Colour Coding, for Medication ' Capsules and Tablets too? When the likes of Prescription Medication ' Talking Labels , would provide Accessible Information for NHS Prescription Medication '. That are issued to Vulnerable NHS Disabled (visually Impaired / blind, or have learning difficulties) Patients and/or Ethnic Minority NHS Patients, plus NHS Patients with Illiteracy too. This is something that cannot be ignored, when Blackpool NHS Health Providers, refuse to provide the likes of Prescription Medication ' Talking Labels . Instead SSAFA are providing these very same Prescription Medication ' Talking Labels , for Visually Impaired and Blind Disabled Veterans and NHS Patients too. Along with the local NHS Health Providers and local NHS Health Authorities, are refusing to supply Accessible Information in different or any Disabled Alternative Accessible Formats (D2AF's). That is for local Vulnerable Disabled NHS Patients, own Disabilities Needs and Requirements too! Directly in breach of the 2010 Signle Equality Act, as well as in breach of DHSC own 2015/16 Accessible Information Standard Law too. Which nether DHSC, or NHS England, or CQC, or NHS NICE and MHRA, are complying with themselves, let alone enforces these Disability and Equality Laws on others in the NHS too. Redacted. Disability Rights Campaigner's and Disabled Victim of NHS Accessible Information Discrimination too.
Extraction retraction orthodontics involves the removal of premolar teeth in teenagers in preparation for braces. The effect of this is to stunt jaw growth, causing the face to literally crash back, narrowing the airway and causing further complications such as sleep apnea. This is a practice that has been going on for decades in the NHS and still continues. Are you aware of this practice and that it has caused injury to many people who have had premolar tooth extractions? Have you ever looking into this as an issue?
06/09/2024
I was able to find 2023 SAR figures on you disclosure log on your website. However, I am writing to request the total number of FOIs and SARs recorded by your organisation for the period April 2023 to June 2024
I would please like you to tell me what the [average] monthly caseload has been for the senior caseworker(s) of the Parliamentary and Health Service Ombudsman, from September 2023 until August 2024.
05/09/2024
Please give me copies of the agenda and minutes of today’s ARAC meeting. I also repeat my request for copies of any Board meetings after January’s.
I would like a copy of the agenda and minutes of the PHSO Audit and Risk committee meeting to be held on 3rd July 2024. Please email both documents to this email address as soon as they become available.
Further to my latest email I have liaised with our DPO and request that the following documents are released. This is a duel request under DPA and FPOIA. All documents from medical/legal experts that have been used in the decision making process All documents relating to secondary care stays and discharge paperwork relating to care received whilst there. Internal emails relating to the case Timeline of the complaint which we believe may have been out of line with your service model policy and Guidance . All documents/risk assessments completed by the Ombudsman at every stage of the complaint with clear audit trails of events recorded. Risk rating documents As we have challenged the decision documents relating to review of risk ratings , documents relating to advice sought from internal and external legal teams. Documents relating to and explanation as to why there was a period of 12 months when we did not hear from the Ombudsman which is not in line with your service model policy. The audit trail on your Dynamic 365 system which documents all events relating to the complaint. Decision forms relating to the draft and final reports as per service model policy Copies of statement of reason due to the complainant taking longer than 12 month timescale as per policy model.
30/08/2024
Good Morning, it has been pointed out to me that the ICB never respond to final complaint decisions when invited to . Can you say what the figures are for this? Perhaps for the whole of last year?I will need this for my MP and His Lordship. Therefore I would the total number of complaints investigated and the total number of ICB comments which they have made to those complaints. I understand it's a rare event. Yours Sincerely
23/08/2024
Our new Digital, Data and Technology strategy will enable us to become a leading digital ombudsman service and provide a better experience for our users. As a first step towards delivering the strategy, we used feedback from users and improved technology to create a better user experience of the casework decision section on our website, making it more transparent and accessible. We simplified the language and improved both the search function and the way search results are displayed. Will there be direct search functions for the systemic issues you have raised in your reports namely: 1. Avoidable death 2. Sepsis 3. DNA CPR And given the continued concern about maternity care will there be a specific search function for 'maternity' cases?
22/08/2024
I would like to request an internal review Your request: “I would like a copy of any decisions/complaints logged with the PHSO in relation to NHS Sussex or NHS Sussex ICB whether these have been recorded on the PHSO web site or NOT along with the reference number.” Reason for internal review “Case-related information of this nature is exempt under the Freedom of Information Act 2000 as per Section 44(1)(a), because disclosure is prohibited by another enactment. Section 15 of the Health Service Commissioners Act 1993 state that information obtained for the purposes of an investigation shall not be disclosed unless one of three conditions is met. None of which can be met by a request under the Freedom of Information Act 2000 (see guidance from the Information Commissioner’s Office).” I am happy to accept anonymous data inline with document provided NHS Organisations Table 2022-23.pdf (ombudsman.org.uk) but I would like clarification “We publish data relating to organisations we investigate” which is not the case not all complaints investigated are published can you confirm this? I requested complaints related to NHS Sussex or NHS Sussex ICB but you have referred to NHS Sussex Health and Care this is not the same organisation https://www.sussex.ics.nhs.uk/about-sussex-health-and-care/who-we-are/ “The four statutory partners in the Sussex Health and Care system are: • NHS Sussex • East Sussex County Council • West Sussex County Council • Brighton & Hove City Council” NHS Sussex Health and Care is a partnership group which NHS Sussex is a part so see table below from the NHS Organisations Table 2022-23.pdf (ombudsman.org.uk) The most recent table on our website is for the year 2022-23. NHS Sussex ICB is Organisation Complaints Received Sussex Community NHS Foundation Trust 18 Sussex MSK Partnership East 1 Sussex MSK Partnership Central - Brighton 1 NHS Sussex Health and Care 23 Sussex Partnership NHS Foundation Trust 100 East Sussex Healthcare NHS Trust 76 Surrey and Sussex Healthcare NHS Trust 33 University Hospitals Sussex NHS Foundation Trust 144 As there are 23 complaints received then the complaints against NHS Sussex should be split out from these complaints and the numbers provided As this is anonymous data then the number of these complaints which ended up on the PHSO website could also be provided for NHS Sussex along with a total for those that were not added to the web site along with the reason why not on the website e.g. error by the PHSO in carrying out the investigation etc which would not breach section 44 (1) or 15 Provide a similar listing for the complaints for 2024 (7 months), also indicating if on the web site this should not be an issue as there were only 23 for the whole of 2022-23 Doing a search on the PHSO webisite https://decisions.ombudsman.org.uk/search?jurisdiction=health for NHS Sussex Health and Care, Your search returned 49 results. None related to NHS Sussex Health and Care so were any of the 23 complaints logged on the PHSO website?
16/08/2024
Can you please send me a copy of your service standards