25/03/2024
For each of the years from 2019 to 2023, how many complaints were received by the PHSO in relation to the Care Quality Commission and how many of those were investigated.
22/03/2024
• How many complaints have been made to the PHSO in the last 5 years regarding complaints about the NHS? • How many of those complaints reached a point where they were investigated? • How many of the total complaints investigated were upheld?
Under Freedom of Information Act 2000, please can you provide the following information regarding language services. 1. Please confirm your overall spend on interpreting, translation and transcription services for the following financial years: • 2021-22 • 2022-23 2. 2. Who is your incumbent supplier(s) for language services? If you have more than one supplier, which services does each one provide to you? 3. If you have a separate British Sign Language/non-spoken supplier, who is this? 4. If you have a separate transcription supplier, who is this? 5. Do you have any in-house interpreters/translators? 6. When is your current language services contract(s) due to expire, a) without extensions and b) with all possible extensions? 7. Could you please provide the name, phone number and email address of the contract manager responsible for language services? 8. Could you please provide the name, phone number and email address of the person responsible for your language services budget? 9. Could you please provide the following data for 2023: • Total number of face-to-face interpreting assignments (spoken language) and hours completed • Total number of face-to-face interpreting assignments (non-spoken language) and hours completed • Total number of telephone interpreting calls and minutes completed • Total number of video interpreting calls (spoken language) and minutes completed • Total number of video interpreting calls (non-spoken language) and minutes completed • Total number of document translations and words translated • Total number of audio transcriptions and total audio duration 10. What were your top 20 highest-volume languages for interpreting/translation requests in 2023? 11. Can you please provide the fill rate % you received for the following services in 2023: • Face-to-face interpreting • Telephone interpreting • Video interpreting • Document translation • Audio transcription 12. What languages has your provider been unable to source in the last 12 months? 13. Have service credits been applied on your language services contract in the last 12 months? If so, what performance failure was this linked to? 14. What social value has been delivered as part of this contract in the last 12 months? 15. If your contract was awarded through a tender process, can you please provide a copy of the winning bidder’s tender? 16. What are your contracted rates for each of the following services? • Spoken face-to-face interpreting: hourly rate • Non-spoken face-to-face interpreting: hourly rate • Telephone interpreting: per minute rate • Spoken video interpreting: per minute rate • Non-spoken video interpreting: • Document translation: per word rate • Audio transcription: per audio minute rate 17. Has your provider of language services increased their charge rate to you in the last 12 months? 18. What is the Authority’s typical route to market? 19. Does the Authority currently have any interpreter on wheel devices as part of their current contract? If yes please advise how many and if these are provided free of charge or paid for by the Authority. 20. Could you please provide the name, phone number and email address of the person responsible for the language services budget? 21. Could you please provide the name, phone number and email address of the person in charge of procurement for the Authority?
Could I please have a copy of your most recent Organisation Chart and list Current/ future Projects and associated timelines for your digital, data, technology, HR or Project Team?
21/03/2024
I would like to make a request to discover turnaround times (TATS) for imaging reports. Diagnostic Imaging Reports. Specifically Dexa bone scans. ie from the date of a scan to the actual report going out to GP/patient. I would like to see the TAT results for hospitals within England. I would like the information sent via email.
I would be most grateful if you would provide me, under the Freedom of Information Act, the information requested below. The details we require are: 1) Do you use a social media management platform? 2) If so, what tools do you use? 3) How much do you spend annually on a Social media management tool? 4) Which month & year does your contract with your supplier end? 5)Do you use a social listening / media monitoring platform? 6) If so, what tools do you use? 7) How much do you spend annually on a social listening / media monitoring tool? 8) Which month & year does your contract with your supplier end? 9) Who is the senior officer in charge of these contracts?
18/03/2024
Can you please send any the outcome of this claim and decision made with any recompense made. Any findings and any other documents relating to the decision you are able to send. If no decision is made can you please state the status of this claim and if still outstanding. Case details Redacted”
13/03/2024
How many complaints have been made to the PHSO in relation to East Kent Hospital Trust Maternity Services in each of the last 10 years?' Of these complaints, how many have proceeded to the investigation stage and how many have not met the threshold for investigation?'
Forgive me reaching out to you, but one of your colleagues suggested that I needed to contact the information rights team about concerns I had to do with public policy, and that outside of a specific case, the RaFT team could not assist, nor could the PHSO casework teams. Specifically, I'd like to ask for information (and raise concerns) about the PHSO's use of its unreasonable behaviour policy and request information regarding conflicts of interest: 1. Does the PHSO follow any conflicts of interest policy or guidelines? If so, could it be provided, and if not what mechanisms are in place to prevent conflicts of interest at the PHSO? 2. With respect to the PHSO unreasonable behaviour policy, I note that the right to appeal requires an individual who has been banned from contacting the PHSO to contact the PHSO. How can an individual who is not allowed to contact the PHSO - and is respecting that restriction - contact the PHSO to request a review? 3. From my reading of the PHSO’s unreasonable behaviour policy, I had understood that its intention is to “rectify the situation” and “modify” “future interactions”. As such, it doesn’t seem to me that subsequently and repeatedly punishing individuals for past behaviour (for conduct that took place prior to a ban on contact that has been lifted), by using it to issue a future threat, would be in line with those aims. Is that correct? Which is to say that a threat from the PHSO to someone effectively saying "you were banned in the past because of things you said, and we will ban you again in the future because of those same things you said in the past" would be in line with the policy, especially after that individual served a ban from contact that was lifted. Is that right? Similarly, in terms of rectifying conduct, if a threat is issued saying 'no matter how you speak to us in the future, we will still never respond to you again' would also not be in line with the policy, would it?
Dear information officer request for Windrush cases for the past 12 months Data. How many. 1 cases decisions revoke 2.upheld
I would like information on the total amount of money that the PHSO has won for complainants per NHS organisation for the years 2021, 2022, 2023.
I would like to request the details of all the investigations the Ombudsman has carried out into the National Highways , Highways Agency or Highways England over the past 10 years. How many of these investigations were full investigations and how many the ombudsman decided not to investigated.
08/03/2024
I need to access to the information about psychiatry. Why the psychiatry using technology to get ill patients and is no prevention against mental health.
Please explain me why do psychiatry and police and social care cooperating together with breaking European Convention on Human Rights.
Please explain me why do psychiatry and police using on civil people spying systems RCS (Remote Control System), Pegasus by NSO Group and Hermes spying systems and breathing European Convention on Human Rights.
Your website says, "We’re also working with Government departments and other public organisations to develop a set of Complaint Standards for Government complaint handling." 1. Have you developed such a set? 2. If 'yes' where may I find them? 3. If 'no' when do you plan to publish them?
07/03/2024
I have a request pursuant to the Freedom of Information Act, namely, please let me know how many lawyers are currently directly employed by PHSO, on its internal payroll (distinguished from instructions given to "outside" firms of solicitors). Also, would you please break down how many of those directly employed lawyers are respectively members of the professions of barrister, solicitor and chartered legal executive? Please also say separately how many lawyers are currently hired as locums (if any) either directly or through agencies or by both methods.
05/03/2024
Given your advice, please provide a list of MP’s who have made referrals and the number made by each to date, broken down by whichever years you operate, to cover the most recent part year and the previous complete three years.
I am making this Freedom of Information Request as the Campaign are looking into the various processes in place that form part of the Windrush Compensation Process, and as such understand that the Ombudsman play a crucial role within the Review process, with that in mind could you please provide the following information covering the period April 2020 – December 2023: 1. How many Complaints have you received from Windrush Compensation Applicants for the period covering April 2020- December 2023. 2. How many nil Windrush compensation scheme decisions from the home office has resulted in positive decisions following an Ombudsman investigation for period covering and including April 2020-December 2023. 3. Did the Ombudsman Service have a backlog between the period April 2020 and December 2023, and could you advise as to the waiting time for cases to be investigated. 4. If there was a backlog, could you provide reasons accounting for the delays. 5. What is the current status in relation to waiting times for Complaints within the Service.
04/03/2024
I would like to have an information about (redacted) who is working at (redacted). Why (redacted) still in Scotland?