11/09/2023
Under the Information Act, can I also have a copy of your procedures on case management and handling.
I would like to make a request for the following information relating to the authority's current Multi-Functional Devices and printing/scanning services contract(s) 1. What services are included in the contract(s)? (e.g. printing vs scanning etc)? 2. Which supplier is delivering them? (If in-house, please confirm or if multiple provider please identify them)? 3. How many contracts does this entail and what's the award value for each? 4. When do these contracts expire and do they have any extensions? 5. What is the annual volumetric data (split by Annual Mono and Annual Colour print)? 6. What is the total number of devices supplied? 7. What Managed Print Service software solution do you use? 8. How many Mono MFDs and Colour MFDs do you have? 9. What document management solution do you use? 10. What High Volume printing devices do you use? 11. Were any framework agreements used to procure the goods/services? If so, which ones? 12. Any documentation you can provide me with, e.g. the order form? 13. What department is managing the contract and who's the decision-maker? 14. How many Adobe Acrobat (standard, professional and reader) licenses do you have? 15. What is the annual cost? 16. When is the renewal date? 17. Who is responsible for the contract? 18. Do you use any other PDF editing tools?
04/09/2023
Please could you provide the following documents: - Any other PHSO guidance relevant to the duty of candour
01/09/2023
Q.1) In the past, 5-to-10 years,how many many-years-out-of-time complaints to the PHSO-has the PHSO accepted on the grounds of 'special reasons' i.) of your answer in Q.1) above, what was/are the ethnicities, and disabilities of complainants that the PHSO accepted ? Q.2) From the past 5-to-10 years, of how many times, and/or in what circumstances,- has, or would, the PHSO recommended remedy by the DWP, WPPs, Employment Agencies, Court & Tribunal Services-pertaining to a complaint brought to the PHSO office's attention? i.) Of your answer to Q.1) above,-what are/were the ethnicities, and health condition/status, of the PHSO complainants?
31/08/2023
For each of the last five financial years, please provide your complaint outcome statistics - complaints received, upheld, partly upheld and not upheld - relating to complaints from people whose babies died or suffered harm at the following three NHS hospital trusts: Shrewsbury and Telford East Kent Nottingham
25/08/2023
A request for the following two PHSO policy documents: - Review and feedback policy/guidance - Unreasonable Behaviour Policy
please can you provide me with your full complaints procedure against the ombudsman So please can you provide me with directly the organisation I can complain to regarding your service you offer to me, as I wish to complain ASAP for your failing service. as I was insulted yesterday, but I stayed calm as I always do, that is me. Also can you provide me with how and who I can complain regarding decisions you have made regarding a complaint I have bought to you that a case worker has clearly got her decision wrong for me complaint.
24/08/2023
I wish to see the breakdown of complaints about the above 3 government bodies (Complaints about CAFCASS, the Ministry of Justice and HMCTS) for the years 2019,2020, 2021, 2022 and 2023. i.e. Total amount of complaints, amount upheld, partially upheld and rejected.
Freedom of information request Can you confirm if any of the complaints that you have received about Charing Cross Hospital NHS in particular over the last year have been about : lack of duty of candour, breach of duty of care, fraud by misrepresentation ,falsifying of patient notes, discrimination or the hastening of their loved one death was caused by the refusal, failure to treat or a misdiagnosis.
21/08/2023
Under the FOI Act, please could you answer: 1. What is your email for submitting complaints about the PHSO service. To clarify, this is to submit a complaint about the PHSO itself, rather than a health/other government service. I found the feedback page on your website ( https://www.ombudsman.org.uk/about-us/feedback-about-our-service ), but it does not explain how to complain if you do not have a case handler assigned. If this is available online (for example on your website), by way of advice and assistance please could you provide these details.
18/08/2023
1) What arrangements does the phase make for complainants with limited sight? 2) After a complainant has stated that they have the problem of limited sight..how does the PHSO provide help and assistance for the complainant? 3) What other assistance does the PHSO provide for other physically disadvantaged complainants? 4) Does it wait until the complainant tells them what their problem is, maybe partially investigating it, or does it provide information on assistance upfront before the complaint has be made, on first response.
Since lockdown meant that councils could delay responding to FOIA/SAR requests during lockdown (as advised by the Information Commissioner’s Office), so that complainants were unable to make complaints to the ombudsman within the one-year required, how did the PHSO deal with this situation? What allowances did it make for complainants then unable to comply with the' one-year timed out' rule?
16/08/2023
a) With regard your response to item 2: 2. The figure for cases passed for detailed investigation in 2022 (615) is less than 2% of the number of complaints received in 2022 (35,103), however some complaints received in 2022 are still in progress and may be passed for detailed investigation in subsequent years. Would it be equally correct to say that the cases passed for detailed investigation in 2022 would similarly include complaints received prior to 2022 and passed for detailed investigation in 2022? b) and item 7: 7. We are able to provide data on the number of complaints which were accepted for consideration following re-presentation to us. I would be pleased to receive this data, thank you.
I would also like to make a FOI with regards to the PHSO remit since its inception to date, showing the changes to its remit on each/either change of Ombudsman or restructuring policy changes. I would like this to be fulfilled in layman's terms so I can understand in inclusions, exclusions and enquiries PHSO can deal with and what they can't deal with? I would especially like to know about this permitted 'discretion' on whether to look into a particular case as this imho could mean this remit can be circumnavigated. Please can you provide me with a list of these permitted discretion cases? Can you also provide the Board members, level of funding of PHSO, how many employees and how many complaints are looked into? I would also like to know the level of complaints raised about the PHSO and the timeframes it's taken for PHSO to respond?
Could you kindly share with me your knowledge and experience of investigating discrimination and human rights complaints? Have you for example, undertaken any equalities training or Human rights trainings?
15/08/2023
I was wondering whether the 2023/24 employee pay review has now been finalised and implemented. Freedom of Information Questions 1] Please state the effective date (day and month) of your organisation’s 2023 pay review covering Department staff below Senior Civil Service level. 2] If the 2023 pay review has yet to be finalised please state the month in which you anticipate it will be concluded. 3] Please state the employee group/s covered by the 2023 pay review. 4] Please state the total number of employees covered by the 2023 pay review. 5] Please provide a copy of your 2023 pay agreement (if applicable) or generic pay circular sent to employees (that is one that does not identify any individual employee) outlining the outcome of the latest pay review if there are no collective negotiations. 6] Please state the % consolidated basic pay rise received by the lowest-paid adult employee as a result of the 2023 pay review excluding the effect of any incremental progression, merit pay or bonuses. 7] If an employee’s annual pay award is determined solely according to an assessment of their individual performance (commonly known as a merit increase) as opposed to an across-the-board pay rise (where all employees generally receive the same increase irrespective of their individual performance) please state the percentage of the paybill allocated to fund these awards, the average increase and whether or not the awards are consolidated. 8] If any employees were eligible for one-off individual performance-related payments or bonuses over and above the general pay rise please state the range of awards (either as a percentage of their base salary or a cash amount as applicable) and the overall % of the paybill allocated to fund them. 9] Please state the overall paybill increase as a result of the latest pay review expressed as a percentage of the paybill. 10]. Please state the name of the union/unions party to your main collective agreement covering pay and conditions if there are collective negotiations. 11] Please provide the name and contact details of the person/s responsible for overseeing your organisation’s annual pay review.
I would like to know if you have any information available on the ethnicity of the individuals who made the complaints to you about Charing Cross NHS over the last year.
14/08/2023
I would like to know whether any of the complaints that were made about Imperial College Healthcare NHS Trust to your organisation over the last two years was about lack of duty of candour, breach of duty of care, fraud by misrepresentation ,falsifying of patient notes, discrimination or the hastening of their loved one death was caused by the refusal, failure to treat or a misdiagnosis.
10/08/2023
1) How many external advisors does the PHSO have? 2) How many external investigations have taken place in the last five years when complainants have disputed the ombudsman's findings: 1. From mishandling of a complaint 2. Or due to situations beyond complainant's control. 3) Have any external advisors been consulted on the legal use of the application of applying the one year rule to make a complaint to the ombudsman, before being' timed out'. *This also includes UK lockdown periods , when organisations were given leeway not to comply with 20 day work day responses from the Information Commissioner’s Office, which held up the ability of complainants to make complaints.
Do you hold stats, between 2018 and 2022, for ages relating to upheld complaints about the NHS, where: a) The complainant is aged 65 years or more, and is complaining on behalf of him or herself? b) The person on whose behalf the complaint has been submitted (irrespective of the age of the person doing so, and therefore, themselves, any age) is aged 65 years or more?