31/10/2022
As an employer, the PHSO has a legal duty under the Management of Health and Safety at Work Regulations 1999 to assess the risks arising from known workplace hazards. The greatest/most common workplace hazards, by the number of lost working days, are those hazards that are known to be the causes of work-related stress. The workplace hazards that have been found to lead to work-related stress are well-known from extensive research and are summarised in the HSE Management Standards of 2004. I would be grateful if you were to provide me with copies, by email, of the following documents. I have listed the documents by the Regulation which requires the documents to be recorded: Regulation 3.1 An assessment of the risks arising from the hazards Regulation 3.6 (a) the significant findings of the assessment with respect to the hazards (b) any group of his employees identified by it as being especially at risk from the hazards Regulation 5 Records of the arrangements for the effective planning, organisation, control, monitoring and review of the preventive and protective measures for the hazards. Regulation 10 Information for employees on the hazards Regulation 13 An outline/schedule or policy with respect to the training being provided to employees with respect to the control of the hazards. If there should be such extensive archived documentation that the fulfilment of this request should require excessive employment of time then I would be grateful to have the original and the most recent versions of each document. If that should pose too great a burden, or create excessive delay, then, at least in the first instance, I would be grateful to receive the documents required under Regulation 3.1.
28/10/2022
Please provide me with the Ombudsman's policy (or policies, if there are multiple) on receiving and handling Health Service complaints.
I would like to request information regarding how many complaints received by the ombudsman, relating to HMRC tax credits overpayments were investigated between 2019-2022. Can this include how many were upheld and how many were not upheld. Where possible, can brief summaries be provided about the reasons for the decision.
20/10/2022
Statistics on PHSO employees as to how many have had autism/asperges training and which have not Information on whether PHSO is short staffed Case workers full name, position, my accredited qualifications and why i was given the case. Similarly, the same for whoever i may have discussed this with. Copies of our Ethical, Equality and Diversity policies Who was head of equality and diversity, their name and direct email
14/10/2022
Please will you provide a list of support services free to access and available to PHSO workers, when dealing with complaints and complainants? If possible, please indicate where the service is: - lay or professional (as in legal or medical); - provided in-house i.e. on PHSO payroll or outsourced (e.g. by referral or contract) - where it may be UK required provision (i.e. government defined/funded); - and/or provided through independent service (e.g. through charitable society).
How many redress payments recommendations were made to GP practices to provide compensation to a patient in each of the past 5 years, and what was the value of each payment recommended.
How much funding you have received over the last 3 reporting years (by year). The salaries of the top 3 earners in the organisation How may staff are employed How many complaints you fully investigated during those reporting years i.e. complaints that went to full investigation. The split of outcomes i.e. upheld, not upheld and of those the upheld, the number where you were satisfied with the recommendation already offered before the complaint came to your service. If relevant to your service: What was the total number of fines imposed over those years (by year); what was the total amount paid i.e. were all the fines paid in full to the treasury?
12/10/2022
In the event of an unresolved issue between a complainant and PHSO. Does PHSO have recourse to Alternative Dispute Resolution along the lines of/or similar to the Financial Ombudsman Service's Independent Assessor. If it does, how is it accessed and what is the procedure.
11/10/2022
Does the PHSO support a patient's right to make a decision about their own medical care? That is, in the event of a surgical procedure, may a patient accept the aspects of the procedure with which they agree, are comfortable to accept, and view as useful; while, at the same time, decline aspects of the procedure with which they do not agree, are uncomfortable about in terms of the point of the procedure, and do not view as useful? This all being considered in the light of the unacceptable aspects (from a patient's point of view) not affecting the overall procedure or its outcome.
29/09/2022
DVLA Complaint Information for the last financial year, complaint outcome’s, number of actual complaints investigated/ dealt with and number of complaints not taken forward please.
26/09/2022
I am making a FOIR for the following information: • Please inform me when the PHSO forwarded my email to the GP; or • If the PHSO has not and does not intend to forward my email to the GP then, please explain why the PHSO have made this decision, and • tell me how to contact the GP directly. On the 11/09/2022 I emailed the PHSO Subject: "For the personal attention of Geriatrician advisor (MB MSc MD FRCP FRCPE)", copy below. I expected the PHSO to forward my email to that Geriatrician. I am making a FOIR for the following information: • Please inform me when the PHSO forwarded my email to the Geriatrician, or • If the PHSO has not and does not intend to forward my email to the Geriatrician then, please explain why the PHSO have made this decision, and • tell me how to contact the Geriatrician directly.
In the Decision document released as part of your first response to me there are links to various PHSO documents. The links do not work for me, perhaps understandably because I assume they are on your intranet. They are: Remit guidance Named persons guidance Casework themes guidance Casework categories guidance Joint working guidance Suitable complainant guidance Precedent checks guidance Our quality measures Premature guidance Time consideration guidance Out of time guidance ALR guidance Legal briefing note Another dispute resolution forum guidance Indications of maladministration guidance Indications of injustice guidance Unremedied injustice guidance Resolution guidance Any other reason to decline to investigate guidance Material evidence (Assessment) guidance Portal case summary guidance Proposed scope guidance Comments on proposed scope guidance Confirming the investigation/agreed scope guidance Confirm the investigation Casework risk assessment tool Investigation planning guidance Service model main guidance Interviewing guidance Provisional views Comments on provisional views guidance Material evidence (Investigation) guidance
Please can you supply a copy of The Ombudsman’s Principles and a copy of DCMS’s Fraud Response Plan from May 2021.
23/09/2022
For what reason did the Parliamentary Health Service Ombudsman (PHSO) keep the Stage 2 Report in respect of maladministration suffered by 50s born women confidential from the majority of victims? This request does not include confidentiality in respect of the names of the six, that is a given, it relates solely to the report itself.
1. All compensation you recommended authorities make to complainants in 2020, 2021, and 2022 (or the latest available date). Please indicate whether each complaint was a parliamentary or health service complaint. 2. The number of enquiries where an individual waited more than 12 months for an outcome in 2020, 2021, and 2022 (or the latest available date). Please also show this in the context of total enquiries (i.e. how many enquiries you received in each year, and how many of those waited over a year), and again indicate whether it was a parliamentary or health service complaint. 3. The number of decisions/outcomes that changed following an appeal or feedback about the service in 2020, 2021, and 2022 (or the latest available date). Please indicate whether each case was a parliamentary or health service complaint.
20/09/2022
Please will you provide a list of support services free to access and available to the complainant, when dealing with the PHSO? - lay or professional (as in legal or medical); - where it may be UK required provision (i.e. government defined/funded); - and/or where it is an independent service (e.g. through charitable society).
Please can you confirm if the draft Stage 2 report has been released to certain parties for preview and if so, exactly to whom it has been sent, possibly including APPG, WASPI, MPs etc
16/09/2022
1) Hypothetically speaking, if a patient reported to the PHSO that 14 years of their medical data had allegedly been altered using EMIS Web, but the NHS were restricting that same patient's access to their own EMIS Web audit data, is that something the PHSO would investigate? 2) Do the PSHO have certain powers through legislation to obtain the audit data if the NHS openly refused to provide it to them with the data? 3) If so, what are them powers? for example: section so and so of Act 123 gives the PHSO the power to acquire evidence/data to protect the patient's rights etc. 4) Do the PHSO have certain powers to inspect GP computers where they suspect a serious incident has taken place? 5) Same again for question 4, if so, what are them powers?
1. Please provide details of all compensation/financial redress/remedy you recommended authorities make to complainants in 2020/21 and 2021/22. Please provide the information separately in two lists - parliamentary complaints and health complaints. Where your recommendation included an amount for arrears, please indicate this fact. 2. Regarding your scale of injustice on page 183 of your Guidance, please provide the total amount of remedy you recommended falling within each of the six levels in 2020/21 and 2021/22. Guidance: https://www.ombudsman.org.uk/sites/default/files/Service_Model_Main_Guidance_19.0.pdf