14/01/2022
I would like to know how many judicial reviews were launched this year and last year against the decision that were made by your investigating officers. Secondly can you confirm to me how of these many cases proceeded to a full hearing at the high court and were successful. Thirdly can you confirm to me how many cases were reopened by your investigators as a result of these judicial reviews that were launched.
10/01/2022
You are now trying to introduce a novel category called 'service failure' and distinguish this from maladministration. This is quite ingenious but no doubt designed an escape route for the PHSO to avoid admonishing a public body, if at all possible. In this regard, please direct me to the PHSO published guidance and definition of 'service failure' and why it is not considered as maladministration. PLEASE CONSIDER THIS REQUEST UNDER THE FREEDOM OF INFORMATION ACT 2000.
07/01/2022
how do you check public bodies account that person making complaint against them is a criminal and under social services ? If public body is taking reprisals against complainant.? Do you require proof from the police and social services accuracy and truth of public bodies allegations ? to ensure that the complainant is or had been under police and social services.? Or do you take public bodies word for it ?
06/01/2022
An exact, word for word, copy of the request, excluding personal information which is undisclosable; and . A copy of your final response to each of the above requests (unless your response is still pending). Please provide this as a pdf if possible, e.g. 1 pdf document for each calendar month.
05/01/2022
.Please can you confirm whether or not it is in fact the case that a PHSO assessment has never been re-opened other than via an upheld review…
I am writing to make a formal freedom of information act request. I want the contact email and name of the casework director for the phso. I have asked the assistant casework director Mandy Silverman for this information. However, she denied my request. I want to make a formal complaint about Mandy Silverman, regarding the way she handled my case. She has broken some laws. She has broken the equality act, the autism act, and the freedom of information act. She has discriminated against me for my disability and her and her team (detail redacted) have failed to investigate my case because I can't answer a question the way they want me to. The have all committed disability discrimination. They have all caused me severe distress, mental and physical harm. I am requesting the information (Mandy Silvermans manager) so that I can make a complaint about the phso and get justice for what they have out me through. I have been waiting 3 years to get justice for what happened to me during my cancer treatment at a hospital and now I am back at square one with no other options because of them.
04/01/2022
1. Please provide the names of all legal professionals you engaged during the year 2020/21. 2. Please state the minimum and maximum hourly rate that you paid to the legal professionals that you engaged in 2020/21. 3. Please provide the total amount paid to each during 2020/21. I would like the figures to show the gross amount (net plus VAT) paid in each case, similar to how the Government Legal Department (GLD) has done it in response to this FOIA request concerning Sir James Eadie QC:
Please provide all recorded information held concerning the new public panel. I'm particularly interested in its composition, the selection of candidates and its overriding purpose. Include any minutes which refer to it.
30/12/2021
1) Confirmation of the number of complaints received by the PHSO regarding The Pensions Ombudsman over the last 12 months and how many of those were investigated by the PHSO. 2) The body to whom the uninvestigated complaints were then passed.
29/12/2021
“You have recently published the shocking findings of your investigation into the death of Baby J, who tragically died in 2015: At paragraph 4 you acknowledge that there 'was a catalogue of failings in J’s care and treatment'; at paragraph 13 you acknowledge that 'Mr N and his wife suffered serious injustice'; and at paragraph 368 you note that 'Mr N has told us that his family has not been able to move on and Mrs N, in particular, has not been able to return to a normal life'. I cannot see in your recommendations anything concerning financial redress. 1. If no financial redress was recommended, please provide all information held accounting for your decision not to recommend any. 2. If financial redress was recommended, please provide the amount.”
1. “How many fulltime and part-time medically qualified doctors (registered with the GMC) do you employ. 2. In what branches/directorates are these doctors working”
24/12/2021
1. On the 17th Dec 20 a joint protocol was proposed with Nat Audit Committee. I would like to see all information, records, emails, etc. which are related to the joint protocol. It's mentioned in the final bullet point of paragraph 15.2: "The Committee had discussed the issue of direct contact between complainants and our auditors. The organisation had agreed to brief the National Audit Office and to develop a joint protocol for such contacts" 2. Please also provide all information, records, emails etc. which are related to you briefing of the National Audit Office mentioned in the same bullet point of paragraph 15.2. The PHSO Board Minutes can be found here: https://www.ombudsman.org.uk/sites/default/files/Board%20minutes-Open%20Session%20-17%20December%20%202020.pdf’
23/12/2021
https://app.contractsadvance.co.uk/release/2503477 Please provide the following: • The suppliers who applied for inclusion on each framework/contract and who were unsuccessful at the PQQ & ITT stages Insert company names here: o (Please add more where applicable) • Duration of Framework/contract o Insert duration in months here:
16/12/2021
how many complaints you’ve dealt with regarding clinical commissioning groups not funding patient’s choice of treatment? It would be helpful if this could be separated into physical and mental health. And cases for Cambridgeshire and Peterborough highlighted even more helpful thank you
10/12/2021
1. When an organisation has a case upheld against it, as well as it sending a copy of its Action Plan to the Care Quality Commission (CQC) and NHS Improvement, does the Ombudsman notify any other organisation, trust, or local MPs about the upheld complaint? 2. Does the Ombudsman check with the CQC and NHS Improvement to determine if a copy of the Action Plan was sent to them by the organisation? 3. Does the Ombudsman have a procedure in place to check if copies of the apology letter and action plan have been sent by the organisation to the Ombudsman? 4. Does the Ombudsman have a procedure in place to check an organisation's apology letter to ascertain if it meets the Ombudsman's recommendations, even if a complainant does not request they do so? 5. Is the organisation obliged to show the Ombudsman, or any other organisation, how its Action Plan has been implemented, and the progress it has made, if any? 6. Some decisions are published on the Ombudsman's website, on the decisions portal. Is a member of the public, in particular a health professional, allowed to request a copy of the ones which aren't published on the website? If so, is the complainant informed? 7. Why are some decisions on the website while others aren't? Are there certain criteria that must be fulfilled for publication, or are the ones published a cross-section chosen by the Ombudsman? 8. Are complainants who have had a complaint upheld able to request the decision is published on the Ombudsman's website if it isn't already, and how would they make the request?
07/12/2021
1. How many malicious emails have been successfully blocked? 2. What percentage of malicious emails were opened by staff? 3. What percentage of malicious links in the emails were clicked on by staff? 4. How many ransomware attacks were blocked by the department? 5. How many ransomware attacks were successful?
I understand your caseworkers are incentivised through a performance management framework, which offers pay progression to caseworkers who continue to perform to expectation over a number of years. I am writing to you under the Freedom of Information Act 2000 (“the Act”) to request a copy of the said performance management framework, and all documents you hold in this respect.
06/12/2021
In the last 4 months how many people have we recruited How many people have been trained and are currently in post How much does training cost How many sicknesses have there been
1. Who is your preferred supplier for MFD/Printer Hardware? (Please state in multiple suppliers) 2. Please state the number of printers currently within the organisation, to include a breakdown of MFDs (multi-functional devices), Print Room devices and desktop printers. 3. What are your current annual page volumes (split by Colour and Mono) 4. What is the approximate annual spend for both hardware and services? 5. What date is your contract due for renewal? 6. Which procurement route or framework was used to procure this service 7. Which person/role is responsible for procuring your printer contracts?
I was told that your organisation – the Parliamentary Ombudsman service – has petitioned to Parliament to remove the need for citizens to get MPs consent to bring a complaint about a Department to yourselves. I wish to get the debate/details/information on these Parliamentary petitions or the efforts your service claimed you have went to in order to remove these constraints on the public bringing about complaints.