01/11/2021
I note that the Parliamentary Ombudsman has a list of organisations that complaints can be received about, and another list of organisations that cannot be complained about to the PHSO. The lists are incomplete versus the term of specification government or public bodies. This incompleteness is a non-conformity with ISO27001 where the duty is to provide explicit, documented, and up to date clarity in relation to legal requirements and obligations. What is the legal specification of the PHSO's jurisdiction for the purposes of complaint to this office? I am aware that my complaints are to be represented by my MP.
I am writing to request the Parliamentary Health and Service Ombudsman's former Clinical Standard which was in existence during 2012. I would like to receive this information by email.
Your request: We write to make a Freedom of Information Request for the following: 1. Number of complaints made to the Ombudsman between 2018 and 2020 in respect of East Suffolk & North Essex NHSFT specifically about the orthopaedic department. 2. Number of complaints made to the Ombudsman between 2010 and 2018 in respect of Colchester Hospital University NHS Foundation Trust specifically about the orthopaedic department. 3. Details of the complaints to include the complaints made and the responses provided. The request is made pursuant to Freedom of Information Act 2000 and look forward to receiving the same by electronic format.
‘Dear Parliamentary and Health Service Ombudsman, I asked if any complaints had been made about Cygnet hospital, lansdowne Rd.,Coventry. Specifically Dunmore ward, PICU, Cygnet hospital. I am still waiting for a reply from yourselves. Thankyou’ ‘from April 2017 to November 2017.’
Under the provisions of the Freedom of Information Act 2000, I am writing to request PHSO's Review and Feedback Team Supervision Model and Delegation Scheme
“1/ I would like to obtain all information and decisions held regarding a review carried out regarding the decision of the PHSO caseworker not to pursue my complaint against the NHS. I am making this request as I queried the clinical advise during the investigation and review but was informed that i was not able to query the advice despite the advice being incorrect in my opinion. 2/. Please advise the name of the clinical advisor and their GMC number and how long they spent working on the clinical advise regarding my complaint. 3/ How long has the advisor been employed by the PHSO and are they still employed as an advisor. 4/ How many if any complaints have been made against this particular advisor regarding their advice and number of reviews carried out regarding their advice.” Please accept my apologies for the delay in responding to your request. This is a breach of Section 10(1) of the Freedom of Information Act 2000, which states that requests should be responded to no later than the twentieth working day following receipt of a request.
“1. Please can you provide the number of cases in financial years 2019 April /2021 March where there is on outcome only by organisation name. 2. Also, specify how many were upheld and how many were not upheld.”
1. “The number of complaints received by the PHSO in relation to UK gynaecology services in the past five years (including access, wait times, treatment etc.). 2. The number of complaints received by the PHSO specifically in relation to Endometriosis (including access to services and treatment offered) in the past five years. 3. The total number of complaints received by the PHSO in the past five years?”
“Given the stated aspiration to achieve supportive transparency, could you please provide me with the following data analysed between Parliamentary and Health Service issues: a) Total number of complaints received by the PHSO each calendar year between 2000 and 2020 inclusive; b) The number of complaints in each year that were not upheld; and c) An analysis of the main reasons for these complaints not being upheld (I.e. as reported in b) above) in each year.” You later requested. “However, given this delay I am taking the opportunity to add to the details requested below by asking for the following basis information relating to the Review and Feedback Team’s workload: 1. Total number of cases in hand and still to be reviewed; 2. Age analysis of outstanding cases – measured from the date submitted by the complainant (I.e. < 3 months, 3 -> 6 months, 6 -> 12 months, 1 -> 2 years, 2 -> 3 years, 4 + years); 3. Number of requests received each year between 2000 and 2020; 4. Average time taken to complete review of cases in each year between 2000 and 2020.”
Due to the decision to stop investigating complaints about the NHS and subsequent delays how many complainants have died whilst waiting for their complaint to be investigated?* How many of the deaths were suicide?
Request: 1. How many complaints involving eating disorders have been brought for investigation, since inception of such data recording, and to date. 2. How many complaints have been brought for investigation, following deaths due to eating disorders and associated mortality. 3. How many complaints involving eating disorders, have been upheld by the Ombudsman. 4. How many NHS eating disorder service providers have been recorded as having failed patients with eating disorders. 5. How many private eating disorder service providers have been recorded as having failed patients with eating disorders. 6. How many complaints have been brought for investigation, involving 'deep brain stimulation' in Anorexia Nervosa.
I note from your most recently published report (2019-20) that the PHSO closed 93% of cases within 52 weeks. 1. I would like to know how many cases - both as numbers and as percentages of the total - were not resolved within 52 weeks for the three most recent years for which reports have been published. 2. I would also like to know any data around the longest period of time that a complaint has taken to resolve in any of those years? 3. and whether you have released this information publicly?
1) From 2013, what percentage of cases which feature 'emotional distress' (term used by the PHSO's financial compensation scale) have been accepted for investigation. What percentage of these cases have been: a) Upheld b) Partially upheld c) Not upheld
What MPs have made referrals to the PHSO since the last generation election and on what subjects?
You requested the following information: ‘1, In the last five years how many formal complaints have been raised with the PHSO against any Health Trust or Body. 2, In the last five years how many complaints have been upheld in the complainants favour and/or against any Health Trust or Body. 3, In the last five years how many Health Trusts or bodies have faced any sanction, or any significant action against taken against them, and what this was. 4, In the last five years specifically how many complaints have been raised against any department in Basildon Hospital and what was the outcome.’
You have asked for the following email addresses: 1. The Director of Investigations and Quality 2. The Director of Operations 3. The Data Protection Team.
Please disclose, preferably by PDF, the complaints since the start of last year by constituents of government ministers against the minister's own department* by disclosing the date of the complaint* the name of the government department* and if possible a summary of the complaint
With regard to the reference link titled 'Legal Advice' returned in response to the recent review of FOI 125 from Redacted , could I please have information that explains the management systems which ensure the guidance provided in that section of the document is followed by case workers and their managers and the measures of performance which provide assurance to the ombudsman that professional legal advice is obtained by case workers and their managers when cases make reference to statutory regulations.
"Metropolitan Police Officers who has reached the age of 60 years + and who has requested to work beyond this age but has been refused and also the rank and reason for refusal in the year 2020 and 2021.*
1) Please advise what technologies (including version) you use for: HR, Payroll, L&D, Finance, Procurment, Contact Centre. 2) Please advise if any of the following services are outsourced to third parties, and if so, when does the contract end? HR, Payroll, L&D, Finance, Procurment, Contact Centre