27/10/2021
Your request: Dear Parliamentary and Health Service Ombudsman, 1. Please provide a copy of your 2018 Complaint Policy that defines a) unreasonable, b) unacceptable and c) persistent complainer behaviour and d) the steps PHSO takes to address this behaviour before a decision is made to take the stance of no further Organisational responses. 2. Please provide a copy of your 2019 Complaint Policy that defines a) unreasonable, b) unacceptable and c) persistent complainer behaviour and d) the steps PHSO takes to address this behaviour before a decision is made to take the stance of no further Organisational responses. 3. Please provide a copy of your 2020 Complaint Policy that defines a) unreasonable, b) unacceptable and c) persistent complainer behaviour and d) the steps PHSO takes to address this behaviour before a decision is made to take the stance of no further Organisational responses. 4. Please provide a copy of your 2021 Complaint Policy that defines a) unreasonable, b) unacceptable and c) persistent complainer behaviour d) and the steps PHSO takes to address this behaviour before a decision is made to take the stance of no further Organisational responses.
22/10/2021
“How many MP's have referred complaints to PHSO from persons other than their own constituents and do you have a list of any such members? I make this as a appropriate request under The Freedom of Information Act. PHSO have twenty days to issue a response. In the email .................................... refers to "strict parliamentary protocol that Members of Parliament do not seek to intervene in matters raised by the constituents of other Members, which is a long-standing custom of the House of Commons", he does not refer to the legislation from which the Ombudsman draws his powers. The powers are what exactly? Do you have a copy of such and how do you believe that these powers (which I assume are enacted in law) override the Parliamentary convention to which every MP I have written to has referred? The response provided on 15.9.21 is wholly inadequate in relation to all of the issues I have raised.”
I wish to make a Freedom of Information request. I wish to know how many Subject Access Requests the PHSO has received during the pandemic - let's say from the beginning of March, 2020.
14/10/2021
I would be grateful if you could send me a summary of all FOI requests made to the PHSO during 2020 and 2021
13/10/2021
internal reviews - where would I find data on how many such requests the PHSO receives, and their outcomes?
08/10/2021
Is it correct that all case file documents( paper and electronic) are retained for two years after a case has closed. At two years the file is destroyed with the exception of final investigation reports and limited case clata.HiVVA criteria e.g when the patient has had an unsafe discharge.Systernatic strategic cases are archived. .1 requested all the information PHSO used on my case which was case reference number HS-203512 and I received it..This information was about to be destroyed.lf so would PHSO only have access to limited material at this point in time or was the file destroyed.
Could I please have information on Mid Essex CCG. Can you please tell over the last 10 years the complaint you have received for this NHS organisation and the outcomes.
Please could you provide the following information. For each year from 2016 to 2020, please provide the number of complaints received about the NHS that have been refused an investigation, or told that an investigation was not possible because of the existence of a perceived ‘Alternative Legal Remedy’ in the form of a) A potential clinical negligence claim b) An ongoing clinical negligence claim c) A past clinical negligence claim Please include cases where this was the advice on your helpline as well as cases received in writing.’ https://phso.houseonthehill.com/supisacs.dll#tab4
names of our Managing Directors, their email addresses and their written address.
Under the provisions of the Freedom of Information Act 2000, I am writing to request a copy of the Ombudsman Casework Assurance process Oversight and handling arrangements currently in use by PHSO.
06/10/2021
“Please send me a list of all items for home working in your department since March 2020 which cost more than £1,000. Please send me the total costs for home working equipment for officials in your department since March 2020.”
04/10/2021
May I please have the reasons why The Parliamentary and Health Service Ombudsman will not be looking into complaints such as mine citing COVID as a reasons - in writing either by way of email or post.
01/10/2021
In this instance, it would be possible to determine how many decision review cases had been created about the provision of advice from this advisor. If you would like this information please let me know .
For the avoidance of doubt I will complete and submit the review form which I am yet to open and read; however in the meantime the PHSO are to provide me with a copy of the document or documents which set out the procedure and grounds on which a review can be sought and I will need that information before I can proceed to complete and submit the review form.
30/09/2021
I am unable to find the following report: 29 June, 2016, re ...................which concerns the Liverpool Care Pathway and the Hammersmith hospital.
You requested the following information: ‘1. How many instances of the Microsoft Windows 7 Operating System are currently in operation across your entire network? How many devices such as kiosks, lap tops etc are still running Windows 7? 2. How many instances of the Microsoft Windows XP Operating System are currently in operation across your entire network ? How many devices such as kiosks, lap tops etc are still running Windows XP? 3. Who is the officer responsible for maintaining and delivering legacy applications to all your users?’
29/09/2021
Please can I have a copy of the PSHO staff/management structure please? Please can you forward me the PHSO documents showing that caseworkers have to use the pronoun "we" in letters to the members of the public and who is covered in the term "we" when used by caseworkers please?
20/09/2021
What is a typical extra input from an initial case worker after they informed a complainant the case won’t progress? Would the IA officer typically continue to address emails and calls about a closed case? How would extra data be viewed, addressed and stored
17/09/2021
"Donna Adams has spoken publicly about your investigation into the death of her son Cody: https://urldefense.com/v3/__https://twitter.com/DonnaPaulinjust__;!!Bz5xbZak!nvCcyGwJivGNCzi7Y-Xwfq5POeaYOnpCZ2UXUytBm6pSfTTw5v-XhPeex4bJ3G094JdipTE5RB4$ In a tweet dated 17 March 2021, she alleged that you used 'a clinical adviser that had worked within that trust that my baby died' and stated that a conflict of interest arose because of your choice. 1. Can you confirm that clinical advisers are required to declare possible conflicts of interest in cases they are involved with? If a particular form exists for this purpose, please provide a copy. 2. Please provide all information held relating to the obligations on clinical advisers to notify you of possible conflicts of interest. 3. Please provide the number of times clinical advisers notified you of possible conflicts of interest in 2019/20."
24/08/2021
Dear Office of the Ombudsman, Under the Freedom of Information Act, please could I request the following information: 1) Please advise what technologies (including version) you use for: Name of technology Version used HR Payroll L&D Finance Procurement Contact Centre