15/05/2026
If that were the case, please provide information for NNUH NHS FT so I can judge whether I need to file independent FOI requests. Confirm whether you hold any recorded assessments, thematic reports, or internal analyses relevant to reasonable adjustments in imaging services. Confirm whether you hold any recorded information relating to the contribution of inaccessible equipment or staff attitude.
linked to: 00004500 I request an internal review of your decision to refuse my Freedom of Information request under section 12(1) of the Freedom of Information Act 2000. 1. You applied section 12 without demonstrating a reasonable search strategy You state that you “do not hold any searchable components” for complaints relating to the inability to accommodate physical disabilities during x rays or mammograms. You then state that you would need to examine all cases manually at an estimated five minutes per case. You rely on this estimate to claim that the request exceeds the appropriate limit. I challenge this position because you have not demonstrated that you applied a reasonable or proportionate search strategy. The ICO’s guidance on section 12 requires public authorities to identify and explain the specific steps they would need to take, the datasets they would need to search, and the basis for any time estimates. You have not provided this detail. You have not explained why you cannot search by disability related keywords, access needs, reasonable adjustments, imaging procedures, or any other structured complaint categories that your case management system should contain. 2. You did not consider whether partial information falls within scope You state that you “would be able to look at some Trusts from the region, but not all”, and you list combinations of trusts that fall within the time limit. This statement confirms that you hold relevant information and that you can extract it for at least part of the request. Section 16 requires you to advise and assist requesters. You did not offer to provide the information you can retrieve within the limit. You instead presented the combinations as hypothetical examples rather than as a concrete offer to disclose partial data. You therefore failed to comply with your duty under section 16. 3. You did not consider narrowing the request in a way which preserves its purpose The purpose of the request is to understand the scale and nature of disability related barriers in imaging services. You could have advised me to narrow the request by: • restricting the timeframe • restricting the imaging modality • restricting the disability category • restricting the complaint stage (enquiries, assessments, investigations) • restricting the search to cases coded under reasonable adjustments or accessibility You did not propose any of these options. You instead relied on a blanket assertion that the work would exceed 18 hours. 4. You incorrectly refused the final two questions You state that you “cannot create information (such as opinion)”. I did not ask you to create information. I asked for your recorded assessment of how NHS providers implement their duty to make reasonable adjustments, and for your recorded view on whether inaccessible equipment or staff attitude contributes to the issue. If you hold no recorded assessment, you must state this clearly under section 1(1)(a). You did not do so. You instead relied on a general statement about not creating information. This approach does not meet the requirements of the Act. 5. You did not confirm whether you hold any relevant policy, thematic analysis or learning reports The PHSO routinely produces thematic reports, learning summaries, and internal analyses on accessibility, equality, and reasonable adjustments. You did not confirm whether you hold any such material that relates to disability and diagnostic imaging. You must confirm or deny whether you hold such information unless an exemption applies. 6. You did not consider whether you could extract data using sampling ICO guidance confirms that authorities may use sampling to determine whether a request exceeds the cost limit. You did not explain whether you sampled cases, whether you tested your five minute estimate, or whether you considered whether a narrower sample could produce meaningful data within the limit. Request for remedy I ask you to: 1. Reconsider the application of section 12(1) in line with ICO guidance. 2. Provide the information you can retrieve within the cost limit. 3. Confirm whether you hold any recorded assessments, thematic reports, or internal analyses relevant to reasonable adjustments in imaging services. 4. Confirm whether you hold any recorded information relating to the contribution of inaccessible equipment or staff attitude. 5. Provide meaningful advice and assistance under section 16 to help me refine the request without undermining its purpose. I look forward to your full internal review outcome. In the meantime, you stated: "We would be able to look at some Trusts from the region, but not all. I have listed some examples of a combination of Trusts which we could look at: • East Suffolk and North Essex NHS Foundation Trust and Cambridgeshire Community Services NHS Trust- 13 hours • Norfolk and Norwich University Hospitals NHS Foundation Trust and Cambridgeshire Community Services NHS Trust- 11 hours • Cambridge University Hospitals NHS Foundation Trust and Cambridgeshire Community Services NHS Trust- 12 hours" I am confused since you would only be able to do one of the trusts in reality under the 18-hour rule. If that were the case, please provide information for NNUH NHS FT so I can judge whether I need to file independent FOI requests.
14/05/2026
I would like please to receive the email address of : Ombudsman Assurance Team
would like to know how long it takes for the PHSO to investigate a complaint.
13/05/2026
Please provide all data in which the PHSO has been in correspondence with, or discussed WhistleblowersUK (WBUK), or met with any representative of that limited company or the former All Party Parliamentary Group on Whistleblowing (APPG), or attended any events with WBUK or the APPG. In particular, I request please all data about WhistleblowersUK and/or the APPG requesting and/or receiving permission to use the PHSO logo on its website or promotional material circulated in Parliament and on social media. For the timespan to search, I believe it would be helpful to search from July 2018 if possible, which is when the APPG was set up but there should be some data held since 2022.
12/05/2026
How many cases about maternity care did the PHSO investigate for the year 2025/26. • Please provide a breakdown for the types of maternity cases there were investigated and what issues were as well as their conclusions. • I would also like to know the number of these complaints which were upheld, and I would also like an ethnicity breakdown regarding the ethnicity of the patients investigated as part of the maternity cases.
Where there is a conflict of interest/s in a MP conduct (& Breach of Parliamentary MP Conduct) for “referral” what are the legal mechanisms for the PHO to uphold Public Interest/s.
11/05/2026
Under the Freedom of Information Act 2000, please provide the following recorded information. From the last 3 financial year’s budgeted figures (2022/23, 23/24, 24/25): 1. Climate-related posts a) The number of posts if any (headcount, and FTE where recorded) employed with job titles that include any of the following terms: Climate; Net Zero; Sustainability; Carbon; Emissions; Environmental Sustainability; Climate Change; Climate Action; Climate Policy; Climate Programme; Climate Project; Climate Data; Climate Reporting; Climate Adaptation; Climate Resilience; Energy and Climate; Sustainable Procurement; Green Finance; Green. 2. Cost of those posts The total employment cost for the posts (if any) identified in Question 1, including salary and employer on-costs (e.g. pension and National Insurance), as recorded. 3. External consultants The total amount paid during the same financial year to external consultants, companies, or contractors where the expenditure is recorded under any cost centre, project code, budget line, or purchase description that includes one or more of the following terms: Climate; Net Zero; Sustainability; Carbon; Emissions; Environmental Sustainability; Climate Change; Climate Action; Climate Policy; Climate Programme; Climate Project; Climate Data; Climate Reporting; Climate Adaptation; Climate Resilience; Energy and Climate; Sustainable Procurement; Green Finance; Green. This should include, but not be limited to, expenditure coded to professional services, consultancy, advisory services, or specialist support.
08/05/2026
a written copy of the privacy notice be sent to her in the post as she is unable to access online services.
07/05/2026
I am writing to request information under the Freedom of Information Act 2000 regarding pay, terms and conditions of service within your organisation following your 2025 pay award. This includes roles from Administrative Assistant up to and including Grade 6 or equivalent bands, as well as any retained, specialist or industrial grades that broadly align to Civil Service grades where applicable. Please provide the following information for each grade and band within your organisation: Pay & Progression 1. Salary ranges. For each grade or band, please provide the minimum and maximum salary or spot rate. Where applicable, please include locational pay ranges or allowances, for example London or other regional pay. 2. Grade structure. Where your organisation operates its own grading structure, please confirm the equivalent Civil Service grade for each band. 3. Pay deal arrangements. Please confirm your organisation’s headline 2025 pay award and the average increase in remuneration costs. Where applicable, please also summarise any changes to terms and conditions associated with the award, and confirm whether an HM Treasury approved pay flexibility case was used to increase remuneration costs above the 2025 Civil Service Pay Remit. 4. Pay progression. Please confirm how staff progress to the maximum pay point within their grade or pay band, for example time served progression, performance-based progression, or discretionary progression. 5. Non-consolidated pay. Please confirm whether your organisation operates a nonconsolidated pay pot, including bonuses or reward and recognition schemes. Provide the total value expressed both as a percentage of the pay bill and in monetary terms. Working Hours & Overtime Arrangements 6. Contracted working hours and breaks. Please confirm the contracted working hours used for hourly pay and National Living Wage calculations, including whether hours are gross or net, whether breaks (i.e. lunch) are paid or unpaid, and any variations by grade or contract. 7. Weekly calculation. Please confirm whether contractual pay calculations are based on 52 weeks, 52.2 weeks, or another arrangement, particularly in the context of National Living Wage calculations. 8. Overtime, TOIL and On Call. Please provide details of overtime arrangements, including payment rates (i.e. Plain Time, Double Time etc), and whether TOIL or on call arrangements apply, including any allowances or grade-based variations. Leave (including Annual, Family, Sickness and Special leave) 10. Annual leave. Please confirm annual leave entitlements for all grades, including public holidays and any privilege or legacy holidays, and whether entitlements increase with length of service. 11. Flexi Leave. Where a flexible working hours scheme is in place, please confirm whether flexi leave or equivalent time off is permitted, and any limits that apply. 12. Leave year and carry over. Please confirm how annual leave years are determined (i.e. Anniversary of start date, or 1 Apr – 31 Mar etc.) and the maximum leave that may be carried over into or anticipated from a future leave year, including any exceptions. 13. Buying and selling leave. Please confirm whether staff may buy or sell annual leave and, if so, any limits and the rate of pay calculation used when buying/selling leave. 14. Family and special leave. Please provide summary pay details for maternity, paternity, shared parental, adoption, fertility and bereavement leave provisions. 15. Sick leave. Please confirm sick pay entitlements including full pay and half pay periods, and whether disability related absence is treated differently for attendance management purposes. 16. Volunteering leave. Please confirm whether volunteering leave is available and the number of days or hours provided.
For reference, your request was for: “REF: Case {redacted}/ Internal Communications Audit: Operations Manager A {redacted} SUBJECT: Request for Information regarding Communication Consistency and Adherence to Service Charter Professional Standards. 1. Formal Request for Information Under the provisions of the Freedom of Information Act 2000, I hereby request the following information regarding the internal and external communication outputs of Operations Manager {redacted}/: A. Statistical Error-Rate Baseline: An anonymized sample or statistical report of formal correspondence (letters/emails) sent by {redacted}/ to other complainants or external bodies (e.g., Parliament, IOPC, or Local Authorities) between August 2025 and March 2026. B. Internal Peer Communications: Copies of internal emails or instant messaging logs between {redacted}/ and caseworker {redacted}/ (or other direct reports) regarding the "triage" or "closure" strategy for Case {redacted} C. Training and Adjustment Records: Documentation confirming whether {redacted} has a formally declared disability (such as dyslexia) requiring reasonable adjustments for written communication, and whether such adjustments were active during his handling of Case {redacted}. 2. Purpose: Identifying "Tactical Dyslexia" and Procedural Baiting The specific purpose of this request is to determine if the persistent typographical errors (e.g., "IOCP" for IOPC and "drawer" for "draw") observed in correspondence with the complainant are: A legitimate and consistent cognitive difficulty affecting all his professional work. Or, a "Strategic Ambush" specifically targeted at a Level 6 Whistleblower to bait an "unreasonable" emotional reaction. 3. Public Interest Test There is an overwhelming public interest in ensuring that an operations Manager at a quasi-judicial body is not utilizing "administrative malice" or "procedural fictions" to trigger Unreasonable Behaviour Policies. If these errors only appear in corresponden
06/05/2026
This complaint made is in regards to a late client of ours made by the daughter (redacted) We have been requesting updates from her as the executor of estate and asked for physical evidence of the communication with your organisation. She has given me the following details and I request to be informed of the outcome of her complaint.
05/05/2026
Please provide: Internal guidance on financial remedies; Relevant policies relied upon.
01/05/2026
Please could you consider the request below as a Freedom of Information request in relation to data for Nottingham University Hospitals NHS Trust (NUH). • Number of contacts to the PHSO for the annual years 01/04/2025 t0 31 /03/2026 • Number of investigations taken up by the PHSO for the annual year 01/04/2025 t0 31/03/2026 • Upheld PHSO cases, broken down into fully or partially upheld for the annual year 01/04/2025 t0 316/03/2026
Dear Sirs. I request an internal review in regards to my FOI Request. I also ask that you confirm you have no accountability to any department in regards to how much public money you spend on each case as your reply seems to advise me. You say your caseworkers are not required to record the amount of time spent on each case if this is the case how much of taxpayers money does the PHSO know how much to pay the caseworker, because if this is the case the caseworker could be collecting a salary for doing nothing with no accountability to the National Audit Office, PACAC or any other Public Accounts offices or Parliamentary Committees. So can you answer this substantively? I request that you read this email and respond immediately to confirm receipt. A copy of this email will be sent to the NAO and other departments relevant to the spending of public funds and accountability.
28/04/2026
I am looking for some assistance with your organisation’s Spend/Transparency data, available on the following weblink: https://www.ombudsman.org.uk/about-us/corporate-information/freedom-information-and-data-protection There appears to be no file available for the month of January 2026 Could you advise when the file will be made available to view online? Would it be possible for you to email me a copy of the January 2026 file please and thank you.
In line with the Freedom of Information Act 2000 I would be grateful for an answer to the following questions: 1. How many complaints were received by PHSO concerning HMRC for the years 2023, 2024 and 2025? 2. Of those complaints, how many were accepted by PHSO for investigation? 3. Concerning complaints which were investigated, how many were settled in favour of the complainant? Please respond to this request by e-mail at your soonest convenience.
Appreciate the table attached. I would like to drill down into the detail. Is it possible to have copies of the cases?
Under the Freedom of Information Act 2000, I am requesting information regarding the administrative and scoring policies used during the Dental Core Training (DCT1) 2024 National Recruitment process. I would like to request the following information:you can hide the personal information as per data protection act where ever needful. 1. Moderation Policy: The official policy or guidance provided to Lead Deans and Recruitment Managers on how to handle "divergent" scores, specifically cases where one panellist awards an 'Excellent' (10) and another awards 'Satisfactory' (4) for the same answer. 2. Scoring Variance Data: The total number of candidates in the 2024 DCT1 cycle who had a score variance of 6 points or more (e.g., 10 vs 4) between two panellists for a single question. 3. Appeals Statistics: The number of formal complaints received regarding scoring discrepancies in 2024, and the number of these that resulted in a score adjustment or re-interview. 4. Complaints Guidance: The internal guidance provided to staff (such as HET Recruitment and PGMDE) on where to direct candidates who raise scoring concerns within the 30-day window. 5. list of candidates who were appointable and appointed and waiting list to get offer/appointment in relation with their marks obtained and rank and bifurcation on basis of temporary registration and permanent registration route for the year of 2024 DCT-1. 6. Total numbers of applicants under permanent registration and temporary registration route. 7. list of candidates who were offered the post on the basis of first, second and third offer list or any other afterwards. 8. criteria of marking or scoring in the interview along with cutoff marks. 9. Total numbers of seats allocated as per criteria. 10. standard operating procedures for the year dct-1 2024.
27/04/2026
I am requesting data regarding complaints relating to prostate cancer for the period 1 January 2000 to 30 March 2026. 1. Complaint Volume - Total complaints referencing prostate cancer - Annual breakdown 2. Categories - Delayed diagnosis - Misdiagnosis - Poor communication - Failure to refer - Treatment concerns - End-of-life care 3. Outcomes - Upheld - Not upheld - Partially upheld 4. Themes - Reports or systemic findings 5. Demographics (if available) - Age - Ethnicity 6. Systemic Issues - Recurring failures identified If data is not centrally held, please advise alternative sources.