23/03/2026
The responsibilities of PHSO are of crucial importance as some of the stories you share of real concerns demonstrate so being clear about when you are available matters. It's bad enough to be let down by the public sector to the extent that it is necessary to enlist your support and worse still to be treated by your Head of Learning & Development / Call Centre Manager as described above. Staff training is key to service delivery and a robust training needs analysis (TNA) ought to have balanced the associated requirement including the timing and medium for the learning to take place with that of maintaining a service to the public through the Helpline rather than the decision at the moment to delivery none right now. Frankly, I feel disgusted by the approach. When your colleagues return to delivering a service, please could you ask one of them to let me know when you are open for a call? I file a FOI for the TNA which I will look to for evidence that closing was essential. I should also like to see the volumetrics of missed calls whilst you have been shut today for training relative to a comparable reference period say last week/month to gauge the impact of the service degradation on the public. To what extent are Inclusion and Customer Service shared values / organisational behaviours and how are you ensuring they are embedded given the 'optics' demonstrated by the messaging about being shut for staff training without saying when that will be over and normal service resumed? You expect MPs (CC) to join in / endorse their constituent's submissions to you; are they aware of your approach to staff training in which you close to deliver it?
19/03/2026
i have got In Touch with the G M C, they ask me to forward all the papers I have regarding (Redacted) , this I have done, also I gave them your contact number as they asked me for the names of all the doctors involved in the care of (Redacted).
This request forms part of a set of related but separate requests concerning case-specific handling and systemic governance. Each request should be considered independently for the purposes of cost and scope assessment. I write to request information under the Freedom of Information Act 2000 in relation to: My Subject Access Request submitted on 13 June 2023 Complaint Reference C-2010930 ICO Case Reference IC-285746-F9P3 This request concerns the handling of my case, including the failure to comply with my SAR, subsequent correspondence with the ICO, and a confirmed data breach. 1. ICO Finding of Infringement (1 February 2024) Please provide all internal records relating to: The ICO’s finding that the PHSO infringed its data protection obligations The ICO’s instruction to respond within 14 days Any internal assessments, legal advice, or decision-making records concerning how that instruction was handled 2. Claimed Email Delivery Failure Please provide all records relating to the claim that emails sent to me were undeliverable, including: Undeliverable email receipts or diagnostic reports Copies of the original emails Records of dates, times, and sender details Any internal IT analysis or investigation Any consideration of alternative contact methods Any internal communications regarding the impact of delivery failure on statutory compliance 3. Failure to Comply with ICO Instruction Please provide all records explaining: Why the ICO’s 14-day timeframe was not met Any escalation, risk assessment, or management discussion Who was responsible for ensuring compliance 4. Handling of SAR (June 2023 onwards) Please provide all internal records relating to the handling of my SAR, including: Case notes, correspondence, and internal communications Logs, workflow records, and tracking systems Any discussions of delay, backlog, or prioritisation 5. Repeated Requests Across Multiple Channels Please provide all records relating to: Recognition of repeated requests submitted via multiple channels Internal discussions of duplicate or repeated contact Decisions on how such requests were handled or prioritised 6. Communications with External Bodies Please provide all communications relating to my case between the PHSO and: The Information Commissioner’s Office The Foreign, Commonwealth & Development Office The Cabinet Office including any recorded calls, notes, or informal communications. 7. Identification of Decision-Makers and Case Allocation Please provide: The roles and job titles of all individuals involved in decisions relating to my case(s) The roles and job titles of those who made, reviewed, or approved decisions, including decisions on delay, disclosure, and ICO responses Records identifying who held final decision-making authority Records showing how caseworkers were assigned, reassigned, or managed The roles responsible for allocating caseworkers Any escalation records involving senior management, legal teams, or executive leadership Any indication that my case was subject to special handling, restrictions, or internal flags Any records showing repeated assignment of the same individuals or teams 8. Case Tracking and Audit Trail Please provide: Audit logs, tracking records, and system entries Records showing status changes, delays, reassignment, or internal flags 9. Data Breach and Case Handling This section relates to a confirmed data breach. Please provide: All records relating to the ICO confirmed breach involving a PHSO caseworker and Bindmans Investigation reports, incident logs, and internal communications Records confirming that: The breach occurred on 13 February 2020 The email was deleted on the same date Any evidence supporting the claim that the email was not read Any assessment of whether the breach was reportable and whether it was reported to the ICO Any records identifying individuals involved in the breach or its handling Format and Exemptions Please provide all information in electronic form. If any exemptions are applied, please specify: The exemption relied upon Full reasoning Details of any public interest test Given the confirmed ICO finding and the seriousness of the issues raised, there is a strong public interest in transparency regarding the handling of this matter.
17/03/2026
Since the 2024 financial year how many times have you used management consultants?
13/03/2026
I am submitting this request under the Freedom of Information Act 2000. Please provide the following information relating specifically to NHS Fleet Solutions, administered by Northumbria Healthcare NHS Foundation Trust, for the last five (5) full financial years, plus the current year to date: ________________________________________ 1. Complaint Volumes For each financial year, please provide: • The total number of complaints received relating to NHS Fleet Solutions • The number of complaints upheld • The number of complaints partially upheld • The number of complaints not upheld • The number of complaints withdrawn • The number of complaints escalated to: o The Trust’s formal complaints process o The Parliamentary & Health Service Ombudsman (PHSO) ________________________________________ 2. Complaint Themes For the same period, please provide a summary of the main complaint themes, for example (but not limited to): • Early termination charges • Billing or invoicing disputes • Contract interpretation issues • Communication failures • Courtesy car or repair delays • Administrative errors • Third party leasing partner issues Please include any internal categorisation used by the Trust. ________________________________________ 3. Outcomes and Actions Taken For the same period, please provide: • Any service level reviews, audits, or investigations carried out in response to complaints about NHS Fleet Solutions • Any actions taken or service improvements implemented as a result of complaint trends • Any changes to policy, process, or contractual arrangements arising from complaints ________________________________________ 4. Governance & Oversight Please provide: • The department or team responsible for handling complaints relating to NHS Fleet Solutions • Whether complaints relating to NHS Fleet Solutions are logged separately from general Trust complaints • Whether the Trust holds a specific risk register entry relating to NHS Fleet Solutions, and if so, the risk description (not the full register) ________________________________________ Format Request Please provide the information in electronic format (Excel, CSV, or PDF). ________________________________________ Statutory Notes This request is made under the Freedom of Information Act 2000. If any part of the request is considered exempt, please: • Specify the exemption(s) relied upon • Provide the reasoning for their application • Provide the non exempt information • Advise how I may request an internal review I look forward to your response within the statutory 20 working days.
06/03/2026
Just one question: Do you have an appeals process?
Regarding the Accessible information Standard 2016. What action can PHSO take , how are you enforcing the standards, and how can you enforce legislation?
05/03/2026
I am a WASPI woman seeking clarity regarding the financial cost of the investigation carried out by the (PHSO) into the state pension age complaints. I have already contacted the service, but I was advised that they do not hold the relevant cost information and that I should contact the PHSO directly. Given that this investigation has taken several years to complete, I would like to request information on the overall cost of the work undertaken by PHSO staff during this period. In particular, I am interested in the estimated total expenditure on staff salaries and resources associated with the investigation into the WASPI complaints. As someone directly affected by this issue, I find it difficult to understand why the findings of the Ombudsman have not been fully acted upon by the . Understanding the cost to the public purse of the investigation is therefore of significant public interest. I would be grateful if you could provide any available information or direct me to the appropriate department that can supply these figures.
03/03/2026
Please treat this as a request for information under the Freedom of Information Act 2000. I am requesting disclosure of non identifiable, policy level information regarding foster care provision within Telford & Wrekin. For the avoidance of doubt, I am not seeking any personal data relating to individual foster carers, in accordance with the Data Protection Act 2018, UK GDPR, and the confidentiality requirements under the Children Act 1989. Please provide the following information: 1. The total number of approved foster carers within Telford & Wrekin, broken down by approval category (e.g., mainstream, connected persons, respite, emergency, therapeutic). 2. A summary of the qualification and training standards required for foster carers, including mandatory training, specialist modules, and any therapeutic competencies. 3. Details of the therapeutic fostering provision commissioned or delivered by the Local Authority, including: •the therapeutic model(s) used, • accreditation requirements, and • oversight or quality assurance arrangements. 4. Any current quality assurance or regulatory frameworks governing foster carer training, supervision, and therapeutic practice within the authority.
02/03/2026
Thank you for your response and explanation. In that case, I would like to request the same information for the 3-month period of October, November and December of 2025. The information specifically being complaints alleging: 1. Unsterile or contaminated surgical instruments used during procedures. 2. Visibly dirty or improperly cleaned surgical equipment. 3. Cancelled or delayed surgery due to instrument sterilisation problems.
27/02/2026
Having searched for this information previously, and not having found it, I question whether my foi request is articulated sufficiently. I am not asking for information about the phso- police relationship generally. My question concerns phso obligations to complainants, to the state, where authorities such as the police fail in their prescribed duty so, prejudicing the complainant, perhaps putting the complainant or patient at risk. Its understood the phso remit is one very much limited to offering recommendations however, im quite aware you hold scope to escalate to government, the gmc etc - police not being listed here. Surely where there is serious allegation, one of these authorities may be better placed than the phso to deal with such matters. Does there exist policy here - in relation to alarming authority better placed than you to handle matters outside your remit.
26/02/2026
From X Yesterday we held a drop in session for MPs and their offices in Portcullis House. We discussed the role of the Ombudsman, the complaints process and how we help improve public services for their constituents. Under the Freedom of Information Act I'd like any minutes, talking points etc from the 'meeting'
In response to your very unhelpful response: • I have complained to Ofgem about the Energy Ombudsman, and they have failed to deal with my complaint regarding their performance. • I have complained to my member of Parliament which has gone nowhere • I have complained to the Department of Energy Security & Net Zero who refer me back to Ofgem • I have complained to the Public Accounts Committee without response • I have even contacted Rupert Lowe, the only member of the PAC who seems to be awake with no response so far. • I contacted the Cabinet Office who referred me to you. You seem to infer that I have not exhausted all avenues. As you have refused my request without reasonable excuse, I require a review of your handling of my request, which was for an email address in order to make a complaint following the process on the Government Website. It is noted that you failed to append a name to your response.
Please treat this as a request under the Freedom of Information Act 2000. Please provide any recorded information, policies, agreements, MoUs, meeting minutes, or governance documents that describe whether any mechanisms exist for contact, communication, liaison, or consultation between your organisation and local authorities, NHS bodies, Integrated Care Boards, or regulators. This request relates only to whether such mechanisms exist nationally, not whether they have been used in individual cases. Please confirm receipt and provide the date by which a response will be issue
24/02/2026
I refer to your Freedom of Information response dated 8 December 2025 and write to request an internal review. This request is made as I believe Regulations require you to record this information and retain it. Linked to: 00003997
23/02/2026
Please could you also clarify whether any of the other recommendations not complied with since 2020 in the below chart relate to ICBs?
Under the Freedom of Information Act, I request clarification on the PHSO's obligations when a complaint involves matters outside its jurisdiction. What steps does it take to identify correct authority? The PHSO identifies also, the complaint a matter for police. What are its obligations where the complainant identifies failure of the police to act appropriately.
19/02/2026
Policy/legal basis you rely on: Please provide the policy document(s) and/or legal authority you rely on for the statement that PSED does not apply to the Ombudsman’s casework decisions, and the internal guidance used to distinguish “casework decisions” from other functions. Define “new information”: Please define what counts as “new information” for this purpose, with examples (e.g., new documentary evidence; medical evidence; evidence about service failure; evidence the Ombudsman previously did not have; etc.). Request 5.2 — Define “likely change”: Please define how you assess whether new information is “likely” to change the decision (what test/threshold; who decides; is it documented). Request 5.3 — Confirm whether procedural-delay evidence qualifies: Please confirm explicitly whether evidence about delay, mishandling, lack of accountability, or equality-risk concerns can qualify as “new information,” since those matters relate to process integrity, not merely re-arguing the original complaint. please provide the correct postal address for your office, because it was not included in your email to me. 1) Comparator evidence To evidence or rule out bias, please provide anonymised comparator data for the same period, including: • average response times for similar reconsideration or review requests, • the range (minimum, median, maximum), and • where my case sits within that distribution. If you refuse, please state the reason and the policy or legal basis. 2) Complaint and escalation route Please confirm the process for raising a complaint about the Ombudsman’s own handling and delay, including: • who investigates such complaints, • how escalation works, and • what independent oversight exists (if any). 1. Safeguards against anti-Black racism Please identify what specific safeguards, checks, or controls were in place to prevent anti-Black racism from influencing timeliness, handling, or decision-making in my case. If no such safeguards were applied, please confirm that fact and explain why. These questions are asked so that anti-Black racism can be ruled out through evidence and governance, not assumed.
I am writing to request information under the Freedom of Information Act 2000. For the years 2023, 2024, 2025, and 2026 to date, please provide the following information: 1. The total number of service users or carers which filed complaints through PALS against ambulance staff for any misconduct whilst under their care, classified by job title of the profession. 2. The total number of service users or carers which filed complaints against ambulance staff who committed acts of alleged sexual offences; and/or serious misconduct allegations that had a sexual nature whilst in their care. 3. For each complaint identified above, please provide the outcome of the complaint e.g. dismissal/payout without identifying anyone involved. 4. If the data is held, please provide an aggregate total of the financial payouts received by service users for each classification of sexual offence complaints. If the data is held, please break down this data by year and month. Please also provide an aggregated total for the years 2023 to 2026, inclusive.
You have not answered key elements of my request so please try again. Internal review of 00004103