14/10/2025
The information that I requested is within the public domain and therefore you would not be breaching data privacy rights by providing it to me. As such, your response is nonsense. I will bring this issue to the attention of the ICO.
07/10/2025
Please internally review your decision as to whether to release the information below which you have withheld subject to s.40(2) & s.42(3) of the DPA.
I am writing to formally complain about the handling of my Freedom of Information (FOI) requests, references 00003682 and 00003361, relating to my ongoing PHSO complaint). I believe there have been significant failures in complying with the Freedom of Information Act 2000, as follows: 1. Regarding Request 00003361 You cited Section 44(1)(a) of the FOIA, claiming a statutory prohibition on disclosure. However, this exemption appears to have been applied as a blanket refusal, without evidence that: · The public interest in disclosure was considered. · Severability of the requested information was assessed. · Your duty under Section 16 of the FOIA to provide advice and assistance—such as offering summaries, statistics, or redacted versions—was fulfilled. 2. Regarding Request 00003682 You refused disclosure under Section 21, stating the information is “reasonably accessible” elsewhere. However, no specific URLs or references were provided, making it impossible for me to locate the information. Without such details, the information cannot be considered reasonably accessible as defined by the Act. These responses suggest a failure to uphold your statutory duties under the FOIA and undermine the principles of transparency and accountability. This is particularly concerning given the PHSO’s role as an independent complaints body and recent issues such as the HMCTS evidence-loss bug, which highlight the need for robust oversight. I request a full internal review of both responses. If these issues are not resolved, I will escalate the matter to the Information Commissioner’s Office and raise it with my MP, Dan Carden, for further parliamentary action.
06/10/2025
Under the Freedom of Information Act 2000, I hereby request the following recorded information from the Parliamentary and Health Service Ombudsman (PHSO): Requested Information 1. Policies, Procedures, and Guidance Any and all internal or public documents (policies, procedures, guidance, memos) that detail how a member of the public should formally report allegations of corruption, misconduct, or cover-up involving any of the following organisations: o The Legal Ombudsman o The Solicitors Regulation Authority (SRA) o Hampshire Police o The Independent Office for Police Conduct (IOPC) 2. Investigatory Powers and Duties 3. Any documents or guidance showing the PHSO’s own responsibilities, duties, or escalation mechanisms when credible evidence of corruption is presented against the above bodies. 4. Referral & Oversight Frameworks If the PHSO does not itself investigate such corruption, then any documents, memoranda of understanding (MOUs), referral agreements, or internal protocols indicating which bodies do hold responsibility for investigating corruption in relation to the organisations listed above.
01/10/2025
FOI question Please advise the number of PHSO cases regarding DVLA medical complaints, in particular visual field exceptional cases, since PHSO case P-001082 dated 21 July 2021. That is cases taken to a concluding report, not those closed after investigation. Reason I would like to know the number of cases fully investigated and partially or fully upheld beyond the case that I have quoted, where the complaint was about the DVLA and a medical issue. Further, if the situation has changed since the PHSO reply on 24 January 2025, quoted below: “We can confirm that there have been no complaints closed as upheld/partly upheld following detailed investigation whereby the issue complained about involved a medical issue. As explained, these are the cases closed since that date. Cases that were received after that date but still in progress will not have a decision recorded against them yet therefore, we are unable to say whether these will be upheld / partly upheld. We have not included any receiving detailed investigation we have only included those that did progress to detailed investigation and are now closed.”
29/09/2025
Disclosure of the name and contact details of the Director now responsible for oversight Disclosure of the legal team’s official address for submission of legal papers by counsel
I want to know what volume of work is typically engaged in during this assignment process, and I want to know what proportion of cases are assigned as "sensitive and complex", with this label being used to justify a longer than usual case worker assignment process.’ My FOI is about the proportion of cases like this which go un-investigated or receive a decision for no further action, and the reasons why, and why it is considered to be in the public interest to go no further with cases like this.’
1. Internal Guidance and Training Materials – All guidance, training documents, or internal notes used by the Ombudsman Assurance Team when assessing whether to review a case under the OAT process. 2. Equality Duty (PSED) Records – Any internal assessments, templates, or consideration records relating to the Public Sector Equality Duty (Equality Act 2010, s.149) in the context of my complaint or in similar cases involving age and disability discrimination.
Place my Freedom of Information request for your full complaint procedures and oversight arrangements. Please provide complaint procedures against yourself too.
25/09/2025
I Would like to request further Information regarding an Incident Which had been Reported (incident 743) to the Leicestershire Constabulary on the 29th of July 2025 that lasted for 1 hour and in which the Victim Requested the Assistance from the Constabulary throughout the Duration and no response teams attended Whilst the Incident had been reported 4 times During the Ordeal on the 29th July 2025. I Would like to request and Provide further Details regarding this Incident and Several Incidents like these as the Unlawful Abduction & Removal by forceful and threatening means without ANY Cause or Disturbance , and The removal of Innocent Citizens from their Homes Cannot simply be Forgotten or Continue as this Activity is Extremely Similar to War Crimes in England in Which People begin to simply go missing from their Homes and Should not be taken Lightly in today’s Democratic British Society. I would like to high-light an IMPORTANT need to Investigate Unlawful Incidents like these Cases which have taken Place with Innocent British Citizens who are Law abiding in the UK as these types of Cases are all to often Covered up after having been Reported with too many Authorities & Public Services without Lawful Investigation to Prevent these Cases from just becoming Social Corruptions and to high-light the Leicester Case on the 29th of July as Just one Example of this Type of Unlawful Removal of British Citizens from their own Homes for No rightful Reason as this Type of Activity Cannot be Condoned in a Lawful Society in the UK . And I Would like to Request Your Legal Guidance for Assistance with finding Legal Representation who are able to Provide Legal Representation & Guidance regarding the Deprivation of Liberty Protections as the Present British Laws need to be reviewed by reliable Legislative & Independent Committees who have the Genuine Best Interest of the British People at Heart I Would like to make this Request for further Information regarding this Incident under the Freedom of Information rights
24/09/2025
I am doing a research project investigating call-off contracts in the public sector. I have identified six potential call-off contracts awarded by Parliamentary & Health Service Ombudsman, but I can't find details of the framework agreements they were awarded from. I have attached an Excel file that contains the information I am looking at. The last two columns ("Title of framework used" and "Further framework info") is where I am missing information. Please could you provide the name of the specific framework agreements or DPS agreements used here. If there is any further info which you think would help me locate the framework agreements (e.g., a link to the framework's Contract Finder or FTS listing, the framework provider, or a widely-used reference number such as CCS's RM codes), please use the final column for this. Please note that I have identified these contracts as possible call-off contracts, so some of them might not be. Some could be, for instance, procured directly (without being called off from a framework agreement), or could be themselves notices of the establishment of a framework agreement. Therefore I would kindly ask you to specify in these incidences what kind of procurement was used in the "Title of framework used" column. I have provided the title, description, the publication date, and procedure type used to award each potential call-off, as well as a URL link to the call-off in question and a unique reference ID for each potential call-off. Please let me know if there is anything else you need to complete the request.
23/09/2025
Dear Parliamentary and Health Service Ombudsman, Under the Freedom of Information Act, I would like to request the following information: The number of dentistry complaints received by the parliamentary and health service ombudsman in the following respective tax years: 2024-2025 2023-2024 2022-2023 2021-2022 2020-2021 Please provide figures for each respective tax year, rather than a total between 2020-2025. Also, please provide the number of dentistry complaints upheld by the parliamentary and health service ombudsman in the following respective tax years: 2024-2025 2023-2024 2022-2023 2021-2022 2020-2021 Please provide figures for each respective tax year, rather than a total between 2020-2025. What percentage increase or decrease has there been in the number of complaints upheld, following an investigation, from the tax year 2020/2021 to the tax year 2024/2025? What percentage increase or decrease has there been in the number of complaints upheld, following an investigation, from the tax year 2023/2024 to the tax year 2024/2025? Please provide this information in CSV format.
I am writing to request an internal review of Parliamentary and Health Service Ombudsman's handling of my FOI request 'Freedom of Information Request – Equality Act 2010 Compliance, Sex-Based Rights, Compelled Belief, Safeguarding, Immigration Eligibility, and Resource Misuse'. • Failure to disclose risk assessments, legal advice, or governance papers explaining why compliance work has not been undertaken. 4. Accountability and governance • No details were provided of responsible officers, decision-makers, or committees, despite explicit request. • Absence of a stated legal rationale or evidence of consultation with EHRC or other regulators. 5. Safeguarding and complaint themes To bring this review into compliance, please: • Disclose or confirm all relevant risk registers, legal advice, governance papers, Board/Senior Leadership minutes, and change logs concerning Equality Act compliance, neutrality, safeguarding, and complaint handling since January 2020. • Provide names and roles of senior officials responsible for Equality Act and safeguarding compliance. • Disclose or confirm any internal/external legal advice underpinning your stated approach. • Provide version histories for relevant EDI policies and training materials to evidence whether changes were considered, approved, or deferred. • Supply complaint system documentation (tags, fields, data structures, retention schedules) that evidences your claim that themes cannot be queried. • Issue a refinement schedule to allow prioritisation of materials, starting with finalised documents, Board/SLT papers, and formal legal advice. Additional record categories to include in review scope • Risk and assurance records (corporate/departmental risk registers referencing Equality Act compliance, safeguarding, or legal risk). • Policy control records (version histories and change logs for policies/training materials). • Governance planning records (Board/SLT agendas and work plans on EDI, safeguarding, equality). • Case management system metadata (documentation on tags/fields to substantiate inability to query). • Internal communications (briefings, FAQs, messages to staff on pronouns, neutrality, belief protection). • Escalation or rejection criteria (records showing refusal/closure of complaints, especially in equality or safeguarding contexts).
I am writing to request access to anonymised complaint data under the Freedom of Information Act 2000. This request supports the development of a digital platform (CompLet101™) designed to improve public service accessibility and resolution pathways for underserved communities. Specifically, I am seeking: Any information of the 'type of complaint information held across all groups specific to 'complaint's. • A breakdown of complaints/ type/ category received between January 2022 and July 2025, categorised by type (e.g. housing, planning, noise, data breaches, etc.) • Resolution outcomes, including timeframes, escalation routes, and closure status • Any anonymised metadata that supports pattern analysis (e.g. complaint source, channel, priority level) • Templates or standard response formats used in complaint handling • Any internal guidance or procedural documents used to triage or escalate complaints I am not requesting any personal data or identifiable information. The purpose is to analyse complaint patterns and procedural gaps to inform modular intake logic and strategic service design. If this data is already published or partially available via open data portals, please direct me to the relevant links. I would prefer the information in a machine-readable format (CSV, XLSX, or JSON), but I am happy to accept any format that is convenient for your team.
22/09/2025
We formally request the below information under FOI (in addition to the earlier request): • How many cases have been presented to the Ombudsman relating to NHS IRP outcome letters during the past 5 years? • How many cases has the Ombudsman took on relating to NHS IRP outcome letters during the past 5 years? • How many of these were changed to full CHC funding from any other category through the involvement of the Ombudsman? • How many of these increased the provision of funding to the care claimant through the actions of the Ombudsman? • How many of these were rejected by the Ombudsman outright on first submission? • How many of these were then taken to appeal? • How many of these were then still rejected following the appeal? • How many were subject to legal challenge? • How many legal challenges were successful in overturning the decision of the Ombudsman? • How many of the legal challenges supported the stance of the Ombudsman? Please note it is a legal requirement for this FOI request to be addressed in a timely manner and for it to be complete without any ambiguities; deliberate mis-interpretation; nor the distortion of information / facts or the with-holding of information.
19/09/2025
Under the Freedom of Information Act 2000, I would like to request the following information: Caseworkers 1. What are the required qualifications and/or professional background criteria for a person to be employed as a Caseworker or Investigator at the Parliamentary and Health Service Ombudsman (PHSO)? 2. What specific training (including induction and ongoing professional development) do Caseworkers receive in handling health-related complaints? 3. Are Caseworkers required to have any clinical qualifications or healthcare experience in order to handle NHS complaints? Clinical advisers 4. What process does the PHSO use to select a clinical adviser for a complaint? 5. Does the PHSO hold a register or panel of clinical advisers, and if so, how are advisers categorised (e.g. by specialty, qualifications, or experience)? 6. What criteria are used to match a clinical adviser to a complaint involving complex renal/haemodialysis issues? Role of the Ombudsman 8. At what stage, if any, is the Ombudsman (or Deputy Ombudsman) directly consulted in the investigation of an individual complaint? 10. Who has final sign-off authority on the selection of a clinical adviser and on the final outcome of a case? Please provide the information in electronic form.
For the purposes of the N461 claim for judicial review, I require the following documents and information from the PHSO: 1. Please clarify the time intervals that you have been of work since May 2024. I do not require the explicit reasons for why you have been of work but I require the following, with dates supplied; • Expected or booked annual leave • Unexpected leave (medical absence) • Leave of absence(s) or unpaid leave.
Please could you let me know if you are a member of a professional body and, if so, which one.
18/09/2025
Thank you for your reply and the links to your published quantitative data concerning complainants experience of using your service. I understand that you collect qualitative feedback too during these service evaluations. I am requesting any information you hold about the results of qualitative feedback given by complainants during telephone interviews. In addition I am requesting any information you hold about any evaluations, audits or research carried out by the PHSO that was tasked with exploring potential harm or trauma caused to complainants by the process of complaining to the PHSO. If you would like me to clarify anything please let me know.
12/09/2025
I would like this information for each of the last five full financial years: 2019/20, 2020/21, 2021/22, 2022/23, and 2023/24. Your latest annual reporting indicates that for 2023/24, 29 complaints were received about the HSE, of which 24 were assessed and none were upheld (either partially or fully). To provide greater context and allow for analysis of trends, please provide the following information for each of the years specified: 1. The total number of complaints received about the HSE. 2. The number of these complaints that were formally assessed. 3. The number of assessed complaints that were closed after an initial assessment (i.e., without a full investigation). 4. The number of assessed complaints that proceeded to a full investigation. 5. The final outcome for all assessed complaints, broken down into the following categories: · Not upheld · Partially upheld · Fully upheld · Settled during investigation · Discontinued · Other (please specify) 6. A categorised breakdown of the nature or subject matter of the complaints received (e.g., handling of incident investigations, regulatory advice, concerns handling process, service delivery, etc.). 7. The number of complaints about HSE that were referred to the PHSO by HSE itself (rather than being brought directly by complainants) for each year. 8. Confirmation of whether the complaint statistics published in the PHSO’s annual reports are based on the PHSO’s own records, or whether any part of that data is obtained or compiled using information supplied by HSE. I understand that you may need to redact any personal information under Section 40 of the FOI Act. I would be happy to receive the information in an electronic format, such as a spreadsheet, to the return email address. If my request is too broad or unclear, please contact me as required under your duty to provide advice and assistance under Section 16 of the Act.