22/04/2025
Does Dean Fathers have any current association with the PHSO? I believe that is a reasonable request for information
16/04/2025
In the event of a mechanical breakdown of an ambulance during a time critical transport is it protocol for the ambulance crew to report any delay to Datix and if so, should an investigation be automatically held as to clarify whether any harm may or may not have been caused to the patient being transported due to the delay?
15/04/2025
Please explain how a non-executive director of the parliamentary health service ombudsman is also permitted to be employed by an ICB.
1. Please supply all information however held detailing the PHSO’s policies, procedures and guidance to staff on the consistent and proper approach taken on the assessment of health complaints and how to determine whether an alternative legal remedy is available or suitable under Section 4 The Health Service Commissioners Act 1993 (HSCA) and/or Section 5(2) Parliamentary Commissioners Act 1967 (PCA) and or any other relevant legislation. Please note reference to the Commissioner below ordinarily refers to the ombudsman. 2. Please advise on how frequently the Commissioner reviews the application of Section 4 HSCA and Section 5(2) PCA (or any other relevant legislation) to ensure that the approach taken is current and reflects all the relevant considerations the commissioner is to be mindful of when being satisfied that it is reasonable to expect the aggrieved person to resort to litigation. 3. Please advise on whether and if so, when the Commissioner has considered the implications of the Civil Procedure Rules (CPR) which governs the conduct, practice and procedures expected of those undertaking Civil litigation with particular reference to paragraphs 3 (c) and (d) CPR https://www.justice.gov.uk/courts/procedure-rules/civil/rules/pd_pre-action_conduct#3.1: which confirms the courts expectation that parties to litigation should (c) “try to settle the issues without proceedings (d) consider a form of Alternative Dispute Resolution (ADR) to assist with settlement. 4. Please advise on the extent to which, if at all, the Commissioner’s consideration of CPR paragraph 3 (referred to above) caused the policy and guidance to PHSO staff to change on the consistent and proper approach to be taken on the assessment of how to determine whether an alternative legal remedy is available or suitable 5. Please advise on the extent to which, if at all, the Commissioner’s consideration of the Court of Appeal judgment in the case of Churchill v Merthyr Tydfil County Borough Council [2023] EWCA Civ 1416 (paragraph 74) which determined that: “The court can lawfully stay proceedings for, or order, the parties to engage in a non-court-based dispute resolution process provided that …is proportionate to achieving the legitimate aim of settling the dispute fairly, quickly and at reasonable cost” has caused the policy and guidance to PHSO staff to change on the consistent and proper approach to be taken on the assessment of how to determine whether an alternative legal remedy is available or suitable
The last PHSO Board meeting minutes available to the public on the PHSO website are for the September 2024 meeting. It is noted that Sir Alex Allan and Professor Dean Fathers now no longer serve on the Board. Please advise of the date each left the Board and also the date their replacements were appointed.
can I get some further clarification. Sussex Police is currently investigating deaths at University of Sussex Hospital (USH) trust in its Operation Bramber (https://mipp.police.uk/operation/4723F50-PO1) and it will be liaising with solicitors who represent patients of the hospital who have taken the cases to NHS Resolution. You are simultaneously looking at 48 cases while the Police are doing their investigation. You say that we would also not look at complaints where there was an ongoing police investigation. Do you just mean that someone who goes to NHS Resolution cannot simultaneously go to the PHSO? The BBC has also highlighted cases that do not fit into the timeframe of the Sussex police enquiry; for example, this is a case involving Mr Lamah, the lead colorectal consultant at USH which implies that there are serious management problems in USH which is also highlighted in the RCS report: https://www.bbc.co.uk/news/articles/cp31gewg02do My concern is that the Police and you will both conduct investigations into lots of separate individual cases but no one will look at the management failures going on in the hospital. The 2 consultants who initially raised these issues and were interviewed on Newsnight also raised concerns not just about patient safety and the deaths of patients but about other issues (i.e. poor management and a toxic culture) which it's unlikely that the Police would investigate. Once the Police investigation completes, will you investigate the wider issues unilaterally or do you need to be invited by someone to do an investigation? Can the local Council in Brighton or a local MP in Brighton or the bodies that oversee the NHS (DOH, NHS England, CQC) request the PHSO to investigate these other issues?
14/04/2025
I would like to make a freedom of information request for the full details of this case mentioned on your website. https://www.ombudsman.org.uk/making-complaint/what-we-can-and-cant-help/how-we-have-helped-others/family-paid-over-ps250000-care-should-have-been-covered-nhs
11/04/2025
Who investigates internal misconduct and fitness to practice issues re your staff
04/04/2025
Can you please provide a copy of your works instructions and process controls for reviewing cases
Qqhow many years do you keep records for Do you archive records afyer that period Who is (Redacted) the intake caseworkets Manager Pleasr provide protocol and provedure for dealing with referrals from MPs.
I wish you to supply how much in monetary value the Ombudsman receives from the Government and other sources.
03/04/2025
Under the Freedom of Information Act, I would like to request the following information regarding the registration of (Detail Redacted): 1. A list of all formal and informal complaints recorded at Church View Dental Clinic in Upminster related to their practice, including the general context of these complaints (e.g., misconduct, malpractice, etc.). 2. A list of all complaints received by the PHSO concerning them and/or the practice, including the nature of these complaints and the outcomes of any investigations.
Under the Freedom of Information Act, I would like to request the following information regarding the registration of (Detail Redacted) 1. A list of all formal and informal complaints recorded at 10 Hall Lane Dental Practice in Upminster related to their practice, including the general context of these complaints (e.g., misconduct, malpractice, etc.). 2. A list of all complaints received by the PHSO concerning them and/or the practice, including the nature of these complaints and the outcomes of any investigations.
Please provide a copy of the agreement. PHSO has with such as medical advisors or other independent advisors which informs them that any advice they give is anonymous. It is stated by you, that information can be disclosed after the conclusion of the investigation. Please explain if this also includes advice given by third-party persons such as medical advisors. You say that you have referred to a medical advisor of some 25 years experience in relation to obtaining an overview of documents. Please name this medical advisor.”
These requests relate to data for Nottingham University Hospitals NHS Trust. Number of contacts to the PHSO for the annual years 21/22, 22/23, 23/24, 24/25 Number of investigations taken up by the PHSO for the annual years 21/22, 22/23, 23/24, 24/25 Upheld PHSO cases broken down into fully or partially upheld for the annual years 21/22, 22/23, 23/24, 24/25
01/04/2025
I am submitting this Freedom of Information (FOI) request under the Freedom of Information Act 2000 regarding the complaints and investigations into AJM Healthcare, the NHS wheelchair service provider. Please provide the following information: • The total number of complaints received by the Parliamentary and Health Service Ombudsman (PHSO) about AJM Healthcare from 2019 to present. • A breakdown of the nature of these complaints, including categories such as delayed repairs, failure to provide wheelchairs, communication failures, and complaints handling issues. • The number of complaints where the PHSO ruled in favour of the complainant and details of any formal action taken against AJM Healthcare. • Copies of any warnings, reports, or recommendations issued by the PHSO to AJM Healthcare in the past five years regarding their service performance. • Internal communications between the PHSO and AJM Healthcare about past complaints (excluding personal data). • The number of complaints that the PHSO has dismissed or deemed "not serious enough to investigate" regarding AJM Healthcare. • The criteria and internal guidelines used by the PHSO when deciding whether to take action against a service provider for repeated complaints.
Please may I know the name and specific qualifications of your expert?
Furthermore please advise: - The annual funding received by the PHSO from 2019 to present - The numbers of complaints received annually by the PHSO from 2019 to present - The number of complaints investigated annually from 2019 to present - The numbers of complaints fully upheld by the PHSO annually - The numbers of complaints partially upheld by the PHSO annually
31/03/2025
We would like to submit a FOI request and ask for the following: • What information Korn Ferry were provided to complete job evaluations. • Who completed the job evaluations/which colleagues were on the panels that completed the evaluation and re-grading exercise. • Information relating to how the panel and/or Korn Ferry completed the job evaluation specifically relating to the Improvement Officer and Senior Improvement Officer role and any supporting documentation relating to the outcome of changes to the grading of the role(s). • What training, including any materials, were colleagues provided to complete the job evaluations. • The minutes from the meeting where a decision was made to implement the changes to PHSOs pay and grading structures. • A copy of Croner and Korn Ferry’s process for how they evaluate job roles. • A copy of the last job evaluation exercise completed by Croner and when this occurred. • A list of all previous pay and grading structures broken down for each role in the organisation, and the new pay and grading structures for each role. • Project documentation relating to the Pay and Grading review covering scope (original and any amended versions), governance (decision matrix) and RAAIDDL log.