12/05/2023
You have asked for a copy of the service complaint policy.
(1) You have not informed me as to what legislative provisions you are relying on to request consent again. (2) Please forward a copy of your policy which purports to require consent from a child.
11/05/2023
I understand that your (joint) emerging concerns protocol is set out here: https://www.cqc.org.uk/what-we-do/how-we-work-people/emerging-concerns-protocol The first use of this (led by the PHSO I understand) was against University Hospitals Brimingham Foundations Trust, according to an article in the Independent on 10th Feb 2023. https://www.independent.co.uk/news/health/health-ombudsman-warning-nhs-birmingham-b2279733.html This report was then discussed at Solihull Council on February 15th 2023. David Melborne (obo UHB) stated that the existence of the emerging concerns had been "leaked" and were being dealt with in conjunction with NHS England. https://eservices.solihull.gov.uk/mginternet/ieListDocuments.aspx?CId=412&MId=9716 May I therefore request: 1. All documents (e.g. emails) relating to the meeting(s) convened under this particular emerging concerns protocol. For example, the initial invitation setting out the essential concern, dates, invitees (e.g. NHS England etc), agendas, minutes, and other details as set out in the above protocol. https://www.cqc.org.uk/what-we-do/how-we-work-people/emerging-concerns-protocol#requirements 2. All email correspondence between the PHSO (as lead) regarding the outcome of these meetings - such as the recommendations for improvement, and the response of UHB (if any) following receipt of these recommendations. 3. There does not appear to any reference to this ECP on your website - with information solely coming from the Independent. Does the PHSO have a policy regarding the publication of a press release or similar upon commencement/ending of any emerging concerns protocol investigation? 4. What is the current status of the investigation? In other words which of the three listed RRP outcomes is the current position?: Take no further action Further intelligence work required Regulatory intervention / action is required / agreed 5. Are there any other ECP investigations ongoing? If you require any clarification do not hesitate to contact me.
09/05/2023
Meantime, please respond to the following formal FOI request: How many submissions had been correctly submitted to the PHSO which meet all of the following criteria: Had completed the three stage HMPO process when Tier Three was the Director General, Were in Stage One of the PHSO consideration process at the time of the HMPO change to Tier Three being the IEC AND # Where the complainants were referred back to HMPO to replace the Director General Tier with the IEC Tier.
04/05/2023
Please accept my request under FOIA 2000 for the statistics on how many complaints PHSO have pursued from January 2017 - 2022 December which were beyond the 12 months were the exceptions rule was applied.
under the freedom of information act could you please supply me details of how many appeal cases you have received and dealt with regarding refusal of NHS funded continuing health care funding over the past 5 years (2018 to 2022 full years inclusive) and how many of those appeals have you upheld the original decision to refuse funding and how many you overturned.
03/05/2023
My apologies for this apparent repeat of a similar question placed previously, but with no definitive or working outcome in process, often times rejected or handled without credit in use. In relation to published: PHSO "Guideline on Financial Remedy" and PHSO "Typology of Injustice", I am unable to find fitting procedure whereby a victim may make a complaint invoking and claiming any of the "injustices" as identified. My FOI is therefore: Please can you identify the procedure for making serious complaints of harm in such injustices, where materially caused by the PHSO to complainants where, in instance: - there has been offensive activity by the PHSO in any verbal or written derogatory response e.g. abuse in derision, accusatory of honesty or even of mocking the complainant's efforts. - there has been illegal activity against Government principles or reasonable expectations e.g. a lack of candour, use of un-researched, unsubstantiated, unreliable, covered-up, or knowingly false information evidentially not proven fact as thus assumed by PHSO. - where the PHSO has been the source of a such disability requiring treatment or having long term effects affecting normal expectation of normal even good health and life activity. - there has been a failure by the PHSO to take into regard the original or a worsening disability, as required to be taken by UK law, including the disabling mental effect of such PHSO interactions over a course of time, on a person knowingly the victim a preexisting situation e.g. death of a family member. AND, in particular, where complainant effort has offered evidence of harm, has requested consideration of the PHSO in the opportunity to account for all such activities, yet the PHSO has declined i.e. refused, to do so. Background: previously I note that in previous requests under FOI, responses have been : "making an approach to PACAC" then specifically ruled out by that government body. "make approach to PHSO worker or worker's manager" then been seen to be ineffective or impractical; similarly not responded-to by outright rejection, derision, zero response, or 'person no longer available'; and, usually it has nothing to do with with the original case of injustice brought to the PHSO.
28/04/2023
Perhaps you can also answer the following questions for the time period from 01/05/2021 to 30/03/23: 1. Do you ask all complainants for their consent on more than one occasion? 2. If so, why and how often? 3. How many complainants since May 2021 to date have you asked consent for on more than occasion? 4. How many consents have you requested from each of those complainants? 5. What were the intervals for each of those requests? 6. If the complaints related to service failures in respect of children, how many times was each child asked to consent. Please treat my request for questions 1-6 as a Freedom of Information Request.
The PHSO said it had received 501 complaints about the trust since January 2021 and found evidence of avoidable patient death, but had not been invited to contribute to the reviews of UHB carried out by the Birmingham and Solihull Integrated Care Board (ICB) and NHS England. The requester asks, “how unusual this is?” (501 complaints) “What is a typical number of annual complaints about an acute trust?”
Everything is in relation to the last 5 years. 1 how many individual funding requests complaints received. 2 how many were In regards to plastic surgery request 3 how many funding requests were on the grounds of Exceptional circumstances. From the above how many of these complaints were upheld. Please advise on complaints for breast ehanment or rudution a again advise total upheld and what ground. Did receive a camplaint about a thigh lift operation I on both criteria again figures please. Any complaints ref thigh surgery. On the grounds of physical or severe mental distress.
25/04/2023
Under the Freedom of Information Act, I would like to request the following information: • The duration of time the Food Standards Agency have been utilising cloud infrastructure. • The criteria used to choose a cloud provider. • The percentage of infrastructures in the Food Standards Agency employing cloud services. • The supplier of cloud infrastructures used by the Food Standards Agency. (AWS/Oracle/Azure etc.) • Case studies highlighting the successful implementation of the 'Cloud-first' strategy. • The uptime of the Food Standards Agency cloud infrastructure. • The annual budget over the last five years for IT-managed services • Please provide the percentage spent on cloud-managed services
24/04/2023
1. How many SARs (not other types of data protection requests) have been made to the council in the last 12 months? 2. How many SAR requests have gone over a deadline (either the standard 30 day allocation or the extended 90 day allocation for more complicated responses)? 3. How many staff are usually contacted to provide data to contribute to the request? 4. On average how many hours are spent dealing with a SAR? 5. Do you have any software to assist with SAR production and if so, which? 6. Who has budget responsibility over the costs & resources required to respond to the SARs? Please provide Name: Title: Direct Email: Direct Phone Number: 7. How many employee SARs have you received in the last 12 months and how many went over the deadline (either the standard 30 day or 90 extended)?
19/04/2023
1. Please provide the names of all MPs who made referrals in 2022/23 and the number of referrals each made. I would like the names in alphabetical order, just like you provided for 2019/20 and 2020/21: https://urldefense.proofpoint.com/v2/url?u=https-3A__www.whatdotheyknow.com_request_mp-5Freferrals-5F201920-5Fand-5F2022021-23comment-2D107033&d=DwICaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=Rbm6SSzB-RuZkBxvZzo7QNA7NNDpFVaH5P9CXsuN3oBHEawj63j348bb4fUMN5xG&m=PAyKoiRBgu8J5VaZDVuz0fqQXJ4_Eibmask0wFqTZ1o&s=up7kGcCQ1YqbzESYnkVhyA771tRLPMTvheo8_jWnoVc&e= 2. Please provide the total number of MPs who made referrals. 3. Please provide the number of MPs who referred (i) one (ii) two ((iii) three and (iv) four complaints. 4. Please provide the total number of referrals MPs made in 2022/23.
‘ has the surgery every been notified of a complaint registered with the Ombudsman’? Castlegate & Derwent Surgery Cockermouth Health centre Isle Road Cockermouth Cumbria CA13 9HT
18/04/2023
Please supply a copy of your acceptable behaviour commitment and unacceptable behaviour policy as it is incorrect on your website.
17/04/2023
Please provide me with the following information under FOIA 2000: 1)Full name and position of your superior and the CEO and Director of PHSO 2)PHSO full complaint procedure.
14/04/2023
Hi I am currently appealing to the local authority regarding chc funding for my husband who has early onset BVFTD a very rare dementia. I have read a summary of this case and scoured the internet for a full copy of the case but it is no where on line. is it possible someone could either send me a hard copy of this case or email would be fine. I want to cross check how close my case of my husbands is to the Pointon case. My belief is we are very similar, yet {redacted} has not been given any care apart from night care which currently i do not need. i need respite and sitting services. All the personal care I can do myself. at the moment. Obviously with time {redacted} will require a care home and so making sure chc is in place when that time comes is important. anyway if possible could i have a copy of the case was either Cambridge or Leeds I think
Please consider this a formal Freedom of Information request. Please provide a copy of any and all information and guidance in relation to the PHSO's reconsideration of its own decisions. Including, but not limited to, information to the public, and information and guidance to caseworkers and managers.
13/04/2023
My requests are based on something contained in the following report: Public Administration and Constitutional Affairs Committee Parliamentary and Health Service Ombudsman Scrutiny 2021–22 Sixth Report of Session 2022–23 31 March 2023 https://urldefense.proofpoint.com/v2/url?u=https-3A__committees.parliament.uk_publications_34659_documents_190769_default_&d=DwIFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=Rbm6SSzB-RuZkBxvZzo7QNA7NNDpFVaH5P9CXsuN3oBHEawj63j348bb4fUMN5xG&m=2mzlLRhULLg2Eit0Mn5VBOuMDkovIyPVELaogifsbRc&s=1BBclqoplByuiE10-Dym2ra3EHMXZ6iDoa1CKnN-c20&e= '51. The organisation’s diversity statistics are broadly consistent with the figures from 2020–21, and in line with or more diverse than the overall population benchmarks. For example, female representation of all employees remained at 59%, above the 51% population benchmark. Furthermore, 75% of senior managers are female. Asian, Black, Mixed Ethnicity and Other Ethnic Group representation rose to 17%, three percentage points greater than both last year’s statistics and the population benchmark, although there is no breakdown by grade.' 1. Please provide the number of 'senior managers' you have. 2. Please specify the number who are (i) male and (ii) female. 3. Please break down the number of (i) male and (ii) female senior managers by ethnicity.
11/04/2023
The Ombudsman is currently working under a restricted service where complaint assessments are concerned. Why is this? Has the PHSO been advised by Government to restrict its service provision so that complaints which might previously have been taken on, are now excluded? If the answer to this question is 'yes' please provide dates and details of discussions involved.