20/04/2022
How many complaints has the ombudsman received about the service provided by the Criminal Injuries Compensation Authority in each of the last five calendar years? Of those complaints, how many were upheld?
19/04/2022
'Parliamentary and Health Service Ombudsman has flagged this review because they believe it contains harmful or illegal content. Trustpilot is assessing the flagged review in accordance with our flagging process.' The story continues: 'Unexpectedly, the review was restored to the Trust Pilot site, only to be removed once again. An organisation can only ‘flag’ for one breach at a time, so clearly Trust Pilot did not consider the first flag to be justified, so PHSO tried again and as in previous (4) cases were successful in removing the review.' If you did contact Trustpilot seeking the removal of the review referred to by PHSOtheFACTS: Please provide all internal correspondence, including, but not limited to, emails, texts, instant messages, notes of meetings, minutes, actions, notes of telephone calls, relating to and or generated by your decision to contact Trustpilot to request that the review referred to by PHSOtheFACTS on Trustpilot be removed.
12/04/2022
• As at the 1st April 2020 the number of PHSO outstanding requests waiting to be allocated a case worker? • The number of requests submitted to the PHSO between the 1st April 2020 and 31st March 2021? • The Number of requests submitted to the PHSO between 1st April 2021 and the latest possible date available? • For each of the financial years requested - how many of those cases have been allocated a case worker? • For each of the financial years requested - how many of those cases have been: o Closed due to lack of available evidence? o Closed as being deemed not serious enough to progress while the service operates under their pandemic response framework? o Resolved? • For each of the financial years requested - the number of Case Workers employed by PHSO
1...Does the Ombudsman Service currently issue new employees who join the organisation with any and or all the following.... (a)...A language guide or similar which advises employees on the most appropriate words, phrases, and terms to use when writing to and or communicating with and or referring to their colleagues and or members of the public and or the organisation's clients/customers/service users and or representatives and employees in the organisation's stakeholder and partner organisations. Typically, such a guide will outline words, terms, and phrases to avoid for whatever reason while providing more acceptable words, terms, and phrases. Such guidance could be included in a staff handbook (or similar) or it could be issued in the form of specific written advice. Alternatively, it could be included on the organisation's intranet site and or it could be issued/held digitally and or it could be included in any training/induction video/film. (b)...A guide or similar which helps and encourages staff to promote diversity and inclusivity both in the workplace and or in their dealings with members of the public and or in their dealings with the organisation's clients/customers/service users and or in their dealings with employees in and or representatives of the organisation's stakeholders and any partner organisations. The guide will include but will not be limited to advice on best practice when it comes to diversity and or inclusivity and or anti-discrimination policies. It will encourage staff how to avoid discrimination on the grounds of race and or religion and or gender and or sexuality and or age and or disability and or political belief and or social class and or income and or social background. Such guidance could be included in a staff handbook (or similar) or it could be issued in the form of specific written advice. Alternatively, it could include on the organisation's intranet site and or it could be held / issued digitally and or it could be included in any training/induction film/video. (c)....A guide or similar which advises staff on the importance of respecting and using a person's preferred gender pronoun. That person could be a colleague and or a member of the public and or one of the organisation's customers/clients/service users and or an employee and or representative of a stakeholder or partner organisation. Such guidance could be included in a staff handbook (or similar) or it could be issued in the form of specific written advice. Alternatively, it could be included on the organisation's intranet site and or it could be held /issued digitally and or it could be included in any training/induction film/video. 2...If you have answered yes to any part (or indeed all of question one) can you please provide copies of the guidance irrespective of the form in which it is issued. 3...Since January 1, 2019, has the organisation issued any kind of guidance (as defined in question 1 a to c) to other employees who were not issued with the advice and guidance when they first joined the organisation as new recruits. If the answer is yes, can you, please provide copies of the guidance irrespective of the form in which it is issued.
08/04/2022
Could you tell me: 1) How many 'Intake' caseworkers are employed by the PHSO for dealing with 'parliamentary' cases? 2) How many caseworkers are employed by the PHSO for dealing with 'parliamentary' cases 3) How many senior caseworkers are employed by the PHSO for dealing with 'parliamentary' cases? 4) How many 'intake' caseworkers are employed by the PHSO for dealing with 'NHS' cases? 5) How many caseworkers are employed by the PHSO for dealing with 'NHS' cases? 6) How many senior caseworkers are employed by the PHSO for dealing with 'NHS' cases? In the last 3 years, how many case investigations - from the time a caseworker has been assigned to a case till the caseworker's sends their report and decision -- have been completed in a period of 7 weeks or less? How many of the activities/ areas of responsibility of the PHSO are handled by outsourcing organisations, and what are those activities and what is the name of the outsourcing company?
07/04/2022
Please provide the number of complaints made to the PHSO about the Maternity Unit at the Shrewsbury and Telford NHS Trust between July 2018 to February 2022. Please state the number of complaints fully upheld, partly upheld, and not upheld.
This is an information request relating to the cost of producing an annual gender pay gap report. Please include the information for each of the following periods; 2019-20; 2020-21, 2021-22: • The cost of producing each gender pay gap report, including a breakdown of the cost such as the number of FTE staff working on the report. This should cover the full process of producing the report including research, drafting, proof-reading, communications etc. • Any internal assessments of the costs and benefits of producing the report
06/04/2022
Could you please consider the request below as a Freedom of Information request in relation to data for Nottingham University Hospitals NHS Trust (NUH). Number of contacts to the PHSO for the annual years 18/19, 19/20, 20/21, 21/22 Number of investigations taken up by the PHSO for the annual years 18/19, 19/20, 20/21, 21/22 Upheld PHSO cases, broken down into fully or partially upheld for the annual years 18/19, 19/20, 20/21, 21/22
01/04/2022
I understand that around 2007 or 2008 a patient has brought a complaint to the Ombudsman against an NHS Primary Care Trust, asking for their private dental costs to be reimbursed after they have failed to find an NHS dentist, quoting NHS’s statutory duty to provide sufficient dentistry to meet the needs of the population. I understand the patient was successful and the Ombudsman has instructed the NHS to pay the patients’ private dental care costs at the time. I am keen to find the details of the case – not necessarily any personal details, but the details of the complaint itself and the judgement ideally. The case archive on your website does not go back this far, but I was told by one of your colleagues that you might be able to supply me with a redacted copy of this case – could that be possible?
29/03/2022
Please forward a copy of my rights and privacy notice information to me in printed form to:
On 30th April 2021, Michael Gove, then Cabinet Office Minister, wrote to the Chair of the Public Administration and Constitutional Affairs Committee (PACAC) to seek the Committees view on 'extending' the tenure of the current Ombudsman, Mr. Behrens by two years. The Committee has given it's recommendation and the documents are published on the PACAC website. Despite providing written evidence (published) on this matter to PACAC and making several approaches to the Cabinet Office, I have yet to see any official explanation as to whether such an extension has been formally approved or why is considered lawful either by the Cabinet Office or the Ombudsman himself. Section 1 Parliamentary Commissioners Act 1967 is perfectly clear and unequivocal. It prohibits any extension or renewal of the Ombudsman's term of office. Section 3 does provide for the Ombudsman to remain in post for up to one additional year whilst a search for his successor is made ( a process which could have been commenced by Michael Gove in April 2021) At the PACAC scrutiny hearing in December 2021, Mr. Behrens indicated he would like to stay in office for a further two years. However, according to the official transcript of the scrutiny hearing on 18th May 2020, he personally accepted his term of office ended in March 2022. The relevant text can be found in the Ombudsman's answer to question 46 posed by Tom Randall MP at that hearing. I make the following Freedom of Information request of the Ombudsman. 1. With just one month to go before the Ombudsman's term of office expires, can he confirm whether it has been formally extended and, if so, for what length of time. 2. Has the Ombudsman signed a contract for any period beyond the end of March 2022 3. The latest published letter from the Ombudsman to the Chair of PACAC indicates the Ombudsman will be in office later in the spring. Bearing in mind the strict wording of sections 1 and 3 of the Parliamentary Commissioners Act 1967, why does the Ombudsman consider these sections of the Act do not apply and the legal rationale as to why they may be ignored. 4. Has the Ombudsman himself taken legal advice as to the lawfulness regarding the proposed' extension' of his tenure, bearing in mind that his term of office was for a maximum period of five years and he was advised it may be less. 5. On his appointment in 2017, the Ombudsman was granted letters patent by Her Majesty Queen Elizabeth. Were the letters patent granted for a particular period and where might they be examined. 6. An important aspect of the Ombudsman's work is to identify cases of maladministration. I the Ombudsman provides information and explanation as to why his continuing in office is not maladministration on his own part and also on the part of PACAC and the Cabinet Office.
Please may I be provided with a scanned or photographic copy of the letters patent used for the appointment of Rob Behrens as Parliamentary Commissioner for Administration and Health Service Commissioner for England.
On 01/02/22 in your FOI response to me (please refer back) you stated -- in representing PHSO Policy and Procedure: "To clarify and confirm, the PHSO does not consider itself to have abused any complainants". (a) Please provide any recorded data which supports this PHSO opinion (your 'consideration', confirmed as above), for the last 7 -seven- years. (b) By what means was this data collected please? (c) When and in what format was the data submitted to Government PACAC (or previously known as 'PASC'), for scrutiny, please (for those 7 years)? FOI effort / expense: Please provide answers up to limit of FOI requirements to help the questioner.
Who is ultimately responsible for the proper working of your in-house legal team. In other words who has oversight and is accountable for any acts or omissions.
25/03/2022
For each of the last 4 years the number of complaints received relating to Guys Hospital “1. For each of the last 4 years the number of complaints received relating to a Hospital 2.For each of the cases referred to in 1 the number that were investigated and the average time it took to start the investigation and complete the investigation 3. For those investigated the number that were rejected and the number that produced a positive outcome for the complainant by year 4.Using your own statistics provide for each year the breakdown of type of complaint.” For Question 4 I left it up to you to provide the stats you already hold so I reject your claim for exclusion under section12(1)
24/03/2022
Please send me a printed copy of your Privacy Policy.
22/03/2022
I would be grateful if the PHSO's FOI team would supply to me information for the number of complaints regarding the MPS for the time period June 2015 – December 2021 Therefore, an addition to my request for information on MPS complaints to the PHSO,-I would also be grateful if the PHSO FOI team (in its administrative review response),-to tell its answers to my following questions: q.1) would 'withdrawn' 'discontinued', 'closed', and/or 'settled' be the other destination outcomes of DBS complaints that the PHSO investigated? If your answer is yes, or no, then please supply to me : i.) information for the number of complaints regarding the DBS for the time period June 2015 – December 2021, that were: : .'withdrawn', 'discontinued', 'closed', and 'settled'; and, ii.) information for the number of complaints regarding the MPS for the time period June 2015 – December 2021, that were: upheld, not upheld ,'withdrawn', 'discontinued', 'closed', and 'settled' . q.2) is there supposed to be any information contained on pages 3-9, of the attached response document?
I would like to know how many complaints the Parlimentary Ombudsman received concerning the British Film Institute during the period of 2019-21. I would also like to know how many were accepted.
21/03/2022
Request For a Copy Of The PHSO Procedures Concerning How The PHSO Deals With Formal Complaints Made Against Them & At What PHSO Stage Are Medical Records Requested For A Case, Ie: At the Initial Case Assessment Stage Or At The Investigation Stage?
I would appreciate if you could give me the name of the surgeon you used to help with the report.