Disclosure Log
  
 Request type:   Disclosure classification: 

09/03/2022

There is a Psychiatrist by the name of (redacted), who is currently working at Wells Medical Centre* but is not listed with any of the online registers, no matter how I amend the spelling of his name. This is concerning because I thought such professionals needed to be registered with regulatory bodies in order to practise Psychiatry in the UK. * = (redacted) (https://www.wellshealthcentre.co.uk/) In fact, even when this man’s details are entered into the Website for Wells Medical Centre itself, no results are found! Given his absence from expected locations that one would believe they could easily locate him, I have taken the time to research (redacted) as far as I can online and, oddly enough, I have found nothing bad things about him! A review and a press report are linked below as examples of what I have found along with a review of the location he currently operates from in Somerset. If I had found a positive report, I would have added it but I couldn’t – not one! The links below do not make for positive reading, so, given the harm he recently caused to my friend, when she visited him the other day, you will appreciate why I am so concerned now that the NHS appears to be using what seems to be an unregistered (and, therefore, uninsured) Psychiatrists whose only online presence is a negative one. As such, would you please disclose to me the professional data/records for this (what, at this point, can only be termed ‘alleged’) Psychiatrist, including his full name, his professional registration number with your organisation, his date of registration with your organisation, any breaks of registration with your organisation (and the reasons for those breaks) as well as any complaint/investigation history that may exist – along with any result that can be publicly disclosed under the FOI Act? I’m sure you will also appreciate why I need ‘evidenced confirmation’ and not simply ‘a claim’ or ‘an assurance’ in a reply email that he is actually registered,

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How many MP's have referred complaints to PHSO from persons other than their own constituents and do you have a list of any such members?

22/10/2021

“How many MP's have referred complaints to PHSO from persons other than their own constituents and do you have a list of any such members? I make this as a appropriate request under The Freedom of Information Act. PHSO have twenty days to issue a response. In the email .................................... refers to "strict parliamentary protocol that Members of Parliament do not seek to intervene in matters raised by the constituents of other Members, which is a long-standing custom of the House of Commons", he does not refer to the legislation from which the Ombudsman draws his powers. The powers are what exactly? Do you have a copy of such and how do you believe that these powers (which I assume are enacted in law) override the Parliamentary convention to which every MP I have written to has referred? The response provided on 15.9.21 is wholly inadequate in relation to all of the issues I have raised.”

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Information relating to board meetings and minutes.

01/11/2021

"1. I am requesting a link to the most recent board meeting minutes.* 2. I am requesting information regarding the number of board meetings carried out in 2020.* 3. I am requesting information regarding the number of board meetings planned for 2021.* 4. I am requesting information on how long it takes PHSO to sign off and publish board meeting minutes.* 5. I am requesting that PHSO prioritise the way in which board meeting minutes are published on their website in order to ensure transparency in the future. "

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Can you confirm that clinical advisers are required to declare possible conflicts of interest in cases they are involved with? If a particular form exists for this purpose, please provide a copy.

17/09/2021

"Donna Adams has spoken publicly about your investigation into the death of her son Cody: https://urldefense.com/v3/__https://twitter.com/DonnaPaulinjust__;!!Bz5xbZak!nvCcyGwJivGNCzi7Y-Xwfq5POeaYOnpCZ2UXUytBm6pSfTTw5v-XhPeex4bJ3G094JdipTE5RB4$ In a tweet dated 17 March 2021, she alleged that you used 'a clinical adviser that had worked within that trust that my baby died' and stated that a conflict of interest arose because of your choice. 1. Can you confirm that clinical advisers are required to declare possible conflicts of interest in cases they are involved with? If a particular form exists for this purpose, please provide a copy. 2. Please provide all information held relating to the obligations on clinical advisers to notify you of possible conflicts of interest. 3. Please provide the number of times clinical advisers notified you of possible conflicts of interest in 2019/20."

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Metropolitan Police Officers who has reached the age of 60 years +

01/11/2021

"Metropolitan Police Officers who has reached the age of 60 years + and who has requested to work beyond this age but has been refused and also the rank and reason for refusal in the year 2020 and 2021.*

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'Parliamentary and Health Service Ombudsman has flagged this review because they believe it contains harmful or illegal content. Trustpilot is assessing the flagged review in accordance with our flagging process.'

19/04/2022

'Parliamentary and Health Service Ombudsman has flagged this review because they believe it contains harmful or illegal content. Trustpilot is assessing the flagged review in accordance with our flagging process.' The story continues: 'Unexpectedly, the review was restored to the Trust Pilot site, only to be removed once again. An organisation can only ‘flag’ for one breach at a time, so clearly Trust Pilot did not consider the first flag to be justified, so PHSO tried again and as in previous (4) cases were successful in removing the review.' If you did contact Trustpilot seeking the removal of the review referred to by PHSOtheFACTS: Please provide all internal correspondence, including, but not limited to, emails, texts, instant messages, notes of meetings, minutes, actions, notes of telephone calls, relating to and or generated by your decision to contact Trustpilot to request that the review referred to by PHSOtheFACTS on Trustpilot be removed.

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Please can you confirm whether or not it is in fact the case that a PHSO assessment has never been re-opened other than via an upheld review…

05/01/2022

.Please can you confirm whether or not it is in fact the case that a PHSO assessment has never been re-opened other than via an upheld review…

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1) Please advise what technologies (including version) you use for: HR, Payroll, L&D, Finance, Procurment, Contact Centre.

01/11/2021

1) Please advise what technologies (including version) you use for: HR, Payroll, L&D, Finance, Procurment, Contact Centre. 2) Please advise if any of the following services are outsourced to third parties, and if so, when does the contract end? HR, Payroll, L&D, Finance, Procurment, Contact Centre

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Confirmation of the number of complaints received by the PHSO regarding The Pensions Ombudsman over the last 12 months and how many of those were investigated by the PHSO.

30/12/2021

1) Confirmation of the number of complaints received by the PHSO regarding The Pensions Ombudsman over the last 12 months and how many of those were investigated by the PHSO. 2) The body to whom the uninvestigated complaints were then passed.

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1) details of your internal complaints manager. 2) Public handling of disability & discrimination training/Policies. 3) internal complaints staff training & handling policies.

07/02/2022

1) details of your internal complaints manager. 2) Public handling of disability & discrimination training/Policies. 3) internal complaints staff training & handling policies.

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Details regarding figures for cases featuring emotional distress and physical harm.

01/11/2021

1) From 2013, what percentage of cases which feature 'emotional distress' (term used by the PHSO's financial compensation scale) have been accepted for investigation. What percentage of these cases have been: a) Upheld b) Partially upheld c) Not upheld

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1, During the period my complaint has been with the PHSO ie 2020 and 2021, how many complaints were received by the PHSO about NHSE where the issue was about eligibility for CHC funding ?

09/03/2022

1, During the period my complaint has been with the PHSO ie 2020 and 2021, how many complaints were received by the PHSO about NHSE where the issue was about eligibility for CHC funding ? 2. How many of the complaints referred to at 1 above , were upheld by the PHSO?

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Has there been any complaints made about the Caradoc Surgery or any of its GPs while at Station Road Frinton-On-Sea Essex during the last 3 years?

18/01/2022

1. Has there been any complaints made about the Caradoc Surgery or any of its GPs while at Station Road Frinton-On-Sea Essex during the last 3 years? 2. if any please notify me, of how many complaints have been received and the details of the complaint, 3. do you have any ongoing complaints about the Caradoc Practice or/and its GP today.

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1. How many misconduct complaints & General other complaints have been recorded against doctors (details redacted) by persons other than yourself.

04/11/2021

1. How many misconduct complaints & General other complaints have been recorded against doctors (details redacted) and (details redacted) by persons other than yourself. 2. What was the nature of the complaints against (details redacted) and (details redacted) 3. What complaints have been upheld against (details redacted) and (details redacted)

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Staffing levels (Doctors and nurses) at Fri 3rd Dec 2021- 11th Dec 2021 at 9E and 9F ward Royal London Hospital, whitechapel. Please can you also email the staffing levels for the same period in Nov 2021.

01/03/2022

1. Staffing levels (Doctors and nurses) at Fri 3rd Dec 2021- 11th Dec 2021 at 9E and 9F ward Royal London Hospital, whitechapel. Please can you also email the staffing levels for the same period in Nov 2021. 2. Staffing levels (Doctors and Nurses): Sat 11th Dec 2021- 25th Dec 2021 in the Critical Care Unit at Royal London Hospital. Please can you also email the staffing levels for the same period in Nov 2021. 3. Staffing levels (Doctors and nurses): Sat 25th Dec 2021 9E and 9F ward and the Dialysis unit at the Royal London Hospital. Please can you also email me the staffing levels for Nov 2021. 4. Please can you also let me know if there were any drainage issues in the renal dialysis unit and whether any repairs needed to be carried out on 25th Dec 2021? 5. Staffing levels (Doctors and Nurses) Sat 25th Dec 2021- Sun 26th Dec 2021 Critical Care unit at Royal London Hospital. Please can you also email me the staffing levels for the same period in Nov 2021. 6. Also, please can you provide us with any cases you have dealt with regarding the renal unit and ICU at the Royal London Hospital.

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The number of complaints received by the PHSO in relation to UK gynaecology services in the past five years (including access, wait times, treatment etc.);

01/11/2021

1. “The number of complaints received by the PHSO in relation to UK gynaecology services in the past five years (including access, wait times, treatment etc.). 2. The number of complaints received by the PHSO specifically in relation to Endometriosis (including access to services and treatment offered) in the past five years. 3. The total number of complaints received by the PHSO in the past five years?”

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What performance targets are given to caseworkers/investigators in respect to the handling of and/or closing of complaints allocated to them?

01/11/2021

1. What performance targets are given to caseworkers/investigators in respect to the handling of and/or closing of complaints allocated to them? 2. What incentives are given to caseworkers/investigators in respect to the handling of and/or closing of complaints allocated to them?

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1. How many fulltime and part-time medically qualified doctors (registered with the GMC) do you employ;

29/12/2021

1. “How many fulltime and part-time medically qualified doctors (registered with the GMC) do you employ. 2. In what branches/directorates are these doctors working”

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Freedom of Information request - New Director of External Affairs, Strategy and Communications - Rebecca Hilsenrath

28/10/2021

1. Please provide (i) the number of applications you received for the post (ii) the number of candidates shortlisted (iii) the number of candidates interviewed. 2. For each part of 1. please specify the numbers in relation to internal candidates. 3. Please disclose the amount paid to the recruitment agency Hays (and any other recruitment agencies, if applicable) in respect of filling the post.”

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You updated your 'Feedback about our service' page to reflect changes about your service from 27 August 2021: 'Page updated to reflect approach to feedback about our service from 27 August 2021 onwards.'

15/03/2022

1. Please provide all information held surrounding the decision to change your approach. 2. Can you confirm that the term 'review' is not used when you consider a complaint from a service user who disagrees with your final decision? 3. Please provide the number of individuals who have contacted you since 27 August 2021 to express disagreement with your final decisions. 4. Please provide the number of times these individuals have been told that you will consider their complaint further. 5. Please provide the number of these complaints that are still open.

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Request regarding minutes of board meeting.

05/11/2021

1. Please provide the names of all MPs who made referrals during (i) 2019/20 and (ii) 2020/21 together with the number of referrals each made. * Minute 11.1 of the board minutes of 17/12/20 records: 'The Board received a report from the Ombudsman covering the recent scrutiny session before the Public Administration and Constitutional Affairs Committee (PACAC); engagement with staff during the pandemic; and recent casework issues including the issue of the Insight Report on Continuing Healthcare. The report also included the Ombudsman’s current SWOT analysis of the organisation’s strengths, weaknesses, opportunities and threats.' 2. Please provide a copy of the report.* The ICO has disclosed your offer of a secondment: 'I will refer your offer of a secondment to our HR Dept who may be in contact with you to obtain further details.' https://urldefense.proofpoint.com/v2/url?u=https-3A__www.whatdotheyknow.com_request_communications-5Fto-5Fand-5Ffrom-5Fphso-23comment-2D97175&d=DwIFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=Rbm6SSzB-RuZkBxvZzo7QNA7NNDpFVaH5P9CXsuN3oBHEawj63j348bb4fUMN5xG&m=MpN9ePBvGLg0blWAl4_4oUvaQ0caaw0qA6hpKhlNErY&s=5tkrZ-RmgnDKR0p_RZDPKfOnHdCw6onQ_zNJOGGAZeM&e= 3. Please provide (i) a copy of the information contained in the offer you made; (ii) confirmation of whether the ICO accepted your offer (if it was, please provide the start date) and (iii) any other information related to the secondment such as the 'further details' referred to in the information disclosed by the ICO.

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I require information relating to the post of Operation Manager which you recently advertised with a closing date of 8 February 2022: 'Operation Manager Closing date 8 February 2022 10:00am Length of contract Permanent Salary £48,333 Location

15/03/2022

1. Please provide the number of Operation Managers you currently have who manage teams of caseworkers 2. Please provide all information held concerning the number of Operation Managers you are aiming to have in post who will be responsible for managing caseworkers. 3. Can you confirm that all caseworkers are managed by Operation Managers? If not, please provide all recorded information on what determines whether a particular caseworker is or is not managed by an Operation Manager. 4. Can you confirm that Operation Managers also manage senior caseworkers? 5. Please provide the current number of caseworkers and senior caseworkers you have.

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Please send me copies of all of your FOI responses (excluding responses sent to WDTK) made between 1 April 2020 and 1 October 2020.

04/11/2021

1. Please send me copies of all of your FOI responses (excluding responses sent to WDTK) made between 1 April 2020 and 1 October 2020.

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When an organisation has a case upheld against it, as well as it sending a copy of its Action Plan to the Care Quality Commission (CQC) and NHS Improvement, does the Ombudsman notify any other organisation, trust, or local MPs

10/12/2021

1. When an organisation has a case upheld against it, as well as it sending a copy of its Action Plan to the Care Quality Commission (CQC) and NHS Improvement, does the Ombudsman notify any other organisation, trust, or local MPs about the upheld complaint? 2. Does the Ombudsman check with the CQC and NHS Improvement to determine if a copy of the Action Plan was sent to them by the organisation? 3. Does the Ombudsman have a procedure in place to check if copies of the apology letter and action plan have been sent by the organisation to the Ombudsman? 4. Does the Ombudsman have a procedure in place to check an organisation's apology letter to ascertain if it meets the Ombudsman's recommendations, even if a complainant does not request they do so? 5. Is the organisation obliged to show the Ombudsman, or any other organisation, how its Action Plan has been implemented, and the progress it has made, if any? 6. Some decisions are published on the Ombudsman's website, on the decisions portal. Is a member of the public, in particular a health professional, allowed to request a copy of the ones which aren't published on the website? If so, is the complainant informed? 7. Why are some decisions on the website while others aren't? Are there certain criteria that must be fulfilled for publication, or are the ones published a cross-section chosen by the Ombudsman? 8. Are complainants who have had a complaint upheld able to request the decision is published on the Ombudsman's website if it isn't already, and how would they make the request?

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The minutes of the Board meeting held in October 2020 indicated the date of the next Board meeting would be 17th December 2020.

04/11/2021

1. Did the Board meeting of 17th December 2020 take place 2. Why have the minutes of the meeting not been published for public scrutiny 3. Has a further Board meeting taken place in February 2021 as per the published policy and if so when 4. If so, when will the minutes of the February 2021 become available 5. Please supply a copy of the minutes of the Board meeting held on 17th December 2020.

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With the benefit of the Freedom of Information Act please provide me with the following information ;- 1. For each of the last 4 years the number of complaints received relating to a Hospital

28/02/2022

1. For each of the last 4 years the number of complaints received relating to a Hospital 2.For each of the cases referred to in 1 the number that were investigated and the average time it took to start the investigation and complete the investigation 3. For those investigated the number that were rejected and the number that produced a positive outcome for the complainant by year 4.Using your own statistics provide for each year the breakdown of type of complaint

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Has the Government, NHS or any other public body or representative ordered or requested, that your service, in relation to the NHS, alter procedures during the pandemic?

04/02/2022

1. Has the Government, NHS or any other public body or representative ordered or requested, that your service, in relation to the NHS, alter procedures during the pandemic? This could be in relation to expected timescale, delaying cases that involve NHS Staff, or altering the criteria for cases to be accepted for investigation. 2. Has the criteria been altered, in relation to the NHS, for the Ombudsman's service to close cases. In particular, has the complainant to provide more information. Or is he/she expected to carry out more investigations themselves? 3. Has there been delays to the service due to the pandemic? And if so what was the average timescale from receiving the case to closing it. 4. On average has the Ombudsman been closing more cases, without an acceptable outcome to the complainant, in 2020 and 2021 than in 2018 and 2019? 5. What training do case handlers receive in relation to the DPA ie should they be aware that it is illegal for an unauthorised person to access anyone's data, held by the NHS? 6. What is the timescale for handling reviews/complaints about decisions after a case is closed? And what recourse do complainants have if this timescale is greatly overdue?

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The date range for the requests is from 2018 to present day. The data shall include a breakdown by year and by individual departments (e.g. separate departments, agencies, or public bodies within the main government agency), if applicable.

07/12/2021

1. How many malicious emails have been successfully blocked? 2. What percentage of malicious emails were opened by staff? 3. What percentage of malicious links in the emails were clicked on by staff? 4. How many ransomware attacks were blocked by the department? 5. How many ransomware attacks were successful?

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1. On the 17th Dec 20 a joint protocol was proposed with Nat Audit Committee. I would like to see all information, records, emails, etc. which are related to the joint protocol. It's mentioned in the final bullet point of paragraph 15.2:

24/12/2021

1. On the 17th Dec 20 a joint protocol was proposed with Nat Audit Committee. I would like to see all information, records, emails, etc. which are related to the joint protocol. It's mentioned in the final bullet point of paragraph 15.2: "The Committee had discussed the issue of direct contact between complainants and our auditors. The organisation had agreed to brief the National Audit Office and to develop a joint protocol for such contacts" 2. Please also provide all information, records, emails etc. which are related to you briefing of the National Audit Office mentioned in the same bullet point of paragraph 15.2. The PHSO Board Minutes can be found here: https://www.ombudsman.org.uk/sites/default/files/Board%20minutes-Open%20Session%20-17%20December%20%202020.pdf’

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Please provide the names of all legal professionals you engaged during the year 2020/21.

04/01/2022

1. Please provide the names of all legal professionals you engaged during the year 2020/21. 2. Please state the minimum and maximum hourly rate that you paid to the legal professionals that you engaged in 2020/21. 3. Please provide the total amount paid to each during 2020/21. I would like the figures to show the gross amount (net plus VAT) paid in each case, similar to how the Government Legal Department (GLD) has done it in response to this FOIA request concerning Sir James Eadie QC:

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1. What is the average time that the Ombudsman takes to deal with complaints from the time of receipt of the complaint to the Ombudsman’s determination?

07/03/2022

1. What is the average time that the Ombudsman takes to deal with complaints from the time of receipt of the complaint to the Ombudsman’s determination? 2. What percentage of complaints were upheld in the last period for which figures are available?

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I am currently trying to build an updated view of 2021 Strategic/SME print supplier spend and page usage levels, as now affected by COVID-19, across the UK Govt and associated agencies/bodies. With this in mind, can you please provide the following.

06/12/2021

1. Who is your preferred supplier for MFD/Printer Hardware? (Please state in multiple suppliers) 2. Please state the number of printers currently within the organisation, to include a breakdown of MFDs (multi-functional devices), Print Room devices and desktop printers. 3. What are your current annual page volumes (split by Colour and Mono) 4. What is the approximate annual spend for both hardware and services? 5. What date is your contract due for renewal? 6. Which procurement route or framework was used to procure this service 7. Which person/role is responsible for procuring your printer contracts?

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A full disclosure of all complaints against Ombudsman itself other than from the requestor alleging censorship, disinformation or data leaking between the dates of 31/1/2019 - 31/1/2021 respectively.

14/01/2022

A full disclosure of all complaints against Ombudsman itself other than from the requestor alleging censorship, disinformation or data leaking between the dates of 31/1/2019 - 31/1/2021 respectively.

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If you have 198 caseworkers dealing with investigable cases and have received 507 cases in the year 2021/22, does this mean each caseworkers is allocated just 2.5 new cases a year to investigate?

10/05/2022

A previous FOI request by another person published online requested the number of caseworkers you employ. Your response was ‘Current caseworker numbers minus the four teams mentioned in Question 2, so in essence 198 – 29 = 169 but with caveat that our parliamentary teams may still undertake some health work.’ If you have 198 caseworkers dealing with investigable cases and have received 507 cases in the year 2021/22, does this mean each caseworkers is allocated just 2.5 new cases a year to investigate?

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Regarding a Clinical Commissioning Group / Reimbursement of care home fees.

11/11/2021

a) Those providing services to the NHS are subject to the NHS Constitution yes/no? b) The NHS Constitution states staff should aim to follow guidance yes/no? c) The CCG’s ‘aim’ in this matter is not towards following Refreshed Redress Guidance yes/no?

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For all FOI requests you have received since 1 April 2021 to date please provide:

06/01/2022

An exact, word for word, copy of the request, excluding personal information which is undisclosable; and . A copy of your final response to each of the above requests (unless your response is still pending). Please provide this as a pdf if possible, e.g. 1 pdf document for each calendar month.

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Are you able to share some statistics around the percentage of complaints related to CAFCASS that the PHSO does not elect to progress and that the complainant progresses to court?

03/03/2022

Are you able to share some statistics around the percentage of complaints related to CAFCASS that the PHSO does not elect to progress and that the complainant progresses to court? I am particularly interested in the numbers involved, for example, the number of complaints the PHSO received related to CAFCASS in a given period, the number of those complaints that the PHSO did not investigate, the number of those complaints that the complainant then elected to go through the courts, and the number of those complaints that went to court where the court ruled in favour of the complainant (i.e. where the court found that the complaint was improperly handled by PHSO). Further, what is a typical outcome where the court finds that the PHSO did not properly handle a complaint? Does the court typically order the PHSO to progress the complaint? What else would the court do if they find in favour of a complainant? Any examples?

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As a FOI request can you please answer the following questions. This may need input from your DPO where possibly appropriate.

03/11/2021

As a FOI request can you please answer the following questions. This may need input from your DPO where possibly appropriate. I note your public DPO/FOI emails all end in .org.uk can you advise if all staff email addresses within your Ombudsman organisation all use the same email domain/addresses and this is as per your website domain ? Have any of you Ombudsman ever used a alternative in your lifetime organisations existence ? Have you ever used a .gov email or ‘Gov’ anywhere in your domain or email addresses as a public Ombudsman Service at any time? If not can you explain why ? And would that be as it would be contradictory as a independent and impartial body separate from your devolved (& U.K. where applicable) governments?

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As an FOI request, please can you provide me with a list of PHSO managers roles and the pay grade of that role

04/11/2021

As an FOI request, please can you provide me with a list of PHSO managers roles and the pay grade of that role

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Medical Prof Qualifications

23/08/2021

As part of a formal complaint I asked for the psychotherapeutic qualifications of a psychiatrist who is a Consultant in a NHS psychotherapy service. In the alleged minutes of an investigatory meeting of the complaint, it was stated that I did not believe that he had any such qualifications. This is a fictional attribution. I was a founder member of the UKCP established to regulate psychotherapy. Am I entitled to make a Freedom of Information Request regarding his qualifications to ensure that he is qualifed by a recognised training.

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At today's PACAC meeting, Ms Amroliwala referred to 'very low severity cases' and your new policy of not looking at these cases. She also said that complainants would be contacted and told that their cases would not be looked at:

21/01/2022

At today's PACAC meeting, Ms Amroliwala referred to 'very low severity cases' and your new policy of not looking at these cases. She also said that complainants would be contacted and told that their cases would not be looked at: 1. If you use standard wording to communicate your position to these complainants, please provide a copy of the standard wording that you use. 2. Please provide the date the policy became operative. 3. Please provide the number of complainants you have contacted since the policy became operative telling them that their cases would not be looked at. Specify the number of these cases that related to parliamentary cases, if any. 4. Please provide all recorded information available to assist those who categorise cases as 'low severity'.

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Please also state what disability discrimination complaints were raised against males specifically

04/11/2021

Between 21/11/2016 - 24/2/2021 Please also state what disability discrimination complaints were raised against males specifically.

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Could I please have information on Mid Essex CCG. Can you please tell over the last 10 years the complaint you have received for this NHS organisation and the outcomes.

08/10/2021

Could I please have information on Mid Essex CCG. Can you please tell over the last 10 years the complaint you have received for this NHS organisation and the outcomes.

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Have you had deaf clients? How many?

04/11/2021

Could we have information on the following please: • Have you had deaf clients? How many? • What is the feedback regarding accessibility from PHSO by the clients? • What methods of reasonable adjustments were made to meet the client's needs? • What is the feedback regarding the handling of their cases? I am interested in statistics regarding how you have helped deaf people and how have you made your service accessible to them

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Could you please consider the request below as a Freedom of Information request in relation to data for Nottingham University Hospitals NHS Trust (NUH).

06/04/2022

Could you please consider the request below as a Freedom of Information request in relation to data for Nottingham University Hospitals NHS Trust (NUH). Number of contacts to the PHSO for the annual years 18/19, 19/20, 20/21, 21/22 Number of investigations taken up by the PHSO for the annual years 18/19, 19/20, 20/21, 21/22 Upheld PHSO cases, broken down into fully or partially upheld for the annual years 18/19, 19/20, 20/21, 21/22

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Could you tell me: 1) How many 'Intake' caseworkers are employed by the PHSO for dealing with 'parliamentary' cases?

08/04/2022

Could you tell me: 1) How many 'Intake' caseworkers are employed by the PHSO for dealing with 'parliamentary' cases? 2) How many caseworkers are employed by the PHSO for dealing with 'parliamentary' cases 3) How many senior caseworkers are employed by the PHSO for dealing with 'parliamentary' cases? 4) How many 'intake' caseworkers are employed by the PHSO for dealing with 'NHS' cases? 5) How many caseworkers are employed by the PHSO for dealing with 'NHS' cases? 6) How many senior caseworkers are employed by the PHSO for dealing with 'NHS' cases? In the last 3 years, how many case investigations - from the time a caseworker has been assigned to a case till the caseworker's sends their report and decision -- have been completed in a period of 7 weeks or less? How many of the activities/ areas of responsibility of the PHSO are handled by outsourcing organisations, and what are those activities and what is the name of the outsourcing company?

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Did you recieve at any time any complaints concerning Cygnet hospital. Dunmore PICU

23/08/2021

Dear Information Rights, I am sorry I should have been more clear about my request I request did you recieve at any time any complaints concerning Cygnet hospital. Dunmore PICU in 2017. Not was complaint made in 2017 but was complaints made about duns more PICU for time period 2017. If so how many complaints have been made? Also were any complaints made re same place up to 2019 thankyou

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Contracts and external service providers for HR, PayRoll, Helpline, Percurment, Finance, L&D

24/08/2021

Dear Office of the Ombudsman, Under the Freedom of Information Act, please could I request the following information: 1) Please advise what technologies (including version) you use for: Name of technology Version used HR Payroll L&D Finance Procurement Contact Centre

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Of the 19,475 NHS complaints you received in 202/21, 471 were 'accepted for detailed investigation'.

04/11/2021

Dear Parliamentary and Health Service Ombudsman, Of the 19,475 NHS complaints you received in 202/21, 471 were 'accepted for detailed investigation'. I understand that it is on the figure of 471 that you calculate: i. 'Uphold rate (upheld or partly upheld)' of 56%; and ii. 'Uphold rate (only upholds)' of 14%. 'NHS Organisations Tables 2020/21' https://www.ombudsman.org.uk/publication... I am confused. 'Take, for example, the first row 'Ambulance Trust' (A4). 'Complaints accepted for investigation' – 9 'Detailed investigations fully upheld' - 1 'Detailed investigations partly upheld' – 5 Detailed investigations not upheld' – 7 'Detailed investigations resolved with the agreement of the complainant' – 0 'Detailed investigations discontinued' – 0 'Uphold rate (only upholds)' – 8% Uphold rate (upheld or partly upheld) – 46% 9 complaints were accepted for investigation, but the numbers 1, 5 and 7 add up to 13. 1. Please provide information on how you calculate your 'Uphold rate (only upholds)' and your 'Uphold rate (upheld or partly upheld)'. 2. Can you confirm that the 'partly upheld' rate is the 'Uphold rate (only upholds)' subtracted from the 'Uphold rate (upheld or partly upheld)' rate?

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Dear Parliamentary and Health Service Ombudsman, I live in the [redacted information] my MP is Sibohan Ballie. Three weeks ago I contacted my MP about an issue concerning Ofsted and their impact on my employment. Siobhan Ballie did not acknowledge re

01/03/2022

Dear Parliamentary and Health Service Ombudsman, I live in the Stroud CLP postcode GL5 1BG my MP is Sibohan Ballie. Three weeks ago I contacted my MP about an issue concerning Ofsted and their impact on my employment. Siobhan Ballie did not acknowledge receipt of this request let alone respond. Last week on the 08/02/22. I followed up my request and, asking if my initial request had been received. This follow up was also completed via the contact your MP facility. Similarly there has been no communication from the MP to myself. Thank you for your help in this matter

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Your first principal is listed as’ getting it right’. This seems a given for a body overseeing fairness. It is not a difficult principal to understand.

29/10/2021

Dear Public Health Ombudsman Your first principal is listed as’ getting it right’. This seems a given for a body overseeing fairness. It is not a difficult principal to understand. Please inform me how the recent appointment of Rebecca Hilsenrath is ’right’, given that she has very recently resigned from three high profile public roles? The resignations follow publication of her travel from Hertfordshire to Wales and subsequent movements during two government lockdowns. These actions broke lockdown rules of which she apparently was not aware. How can this behaviour adhere to your principals?

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Due to the decision to stop investigating complaints about the NHS and subsequent delays how many complainants have died whilst waiting for their complaint to be ivestigated?* How many of the deaths were suicide?

01/11/2021

Due to the decision to stop investigating complaints about the NHS and subsequent delays how many complainants have died whilst waiting for their complaint to be investigated?* How many of the deaths were suicide?

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For each of the last 4 years the number of complaints received relating to Guys hospital

25/03/2022

For each of the last 4 years the number of complaints received relating to Guys Hospital “1. For each of the last 4 years the number of complaints received relating to a Hospital 2.For each of the cases referred to in 1 the number that were investigated and the average time it took to start the investigation and complete the investigation 3. For those investigated the number that were rejected and the number that produced a positive outcome for the complainant by year 4.Using your own statistics provide for each year the breakdown of type of complaint.” For Question 4 I left it up to you to provide the stats you already hold so I reject your claim for exclusion under section12(1)

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However in the meantime the PHSO are to provide me with a copy of the document or documents which set out the procedure and grounds on which a review can be sought and I will need that information before I can proceed

01/10/2021

For the avoidance of doubt I will complete and submit the review form which I am yet to open and read; however in the meantime the PHSO are to provide me with a copy of the document or documents which set out the procedure and grounds on which a review can be sought and I will need that information before I can proceed to complete and submit the review form.

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From June 2015-Dec.2021, how many, (if any), complaints about the Disclosure & Barring Service (DBS) and/or the DBS's 3rd Party affiliates, processing delays of DBS Applications, did the PHSO & DBS:

25/02/2022

From June 2015-Dec.2021, how many, (if any), complaints about the Disclosure & Barring Service (DBS) and/or the DBS's 3rd Party affiliates, processing delays of DBS Applications, did the PHSO & DBS: a.) uphold? b.) reject? c) acknowledged that DBS, and/or a 3rd Party DBS-affiliate,-failed in the duty of care to provide a prompt DBS Application processing service? and, d.) offered financial compensation, (and what are the financial compensation sums in each case),-offered to a DBS complainant for: 1-20, 21-40, 41-60, 61-80, 81-100, days delay in the processing of the complainant's DBS Application?

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How do you check public bodies account that person making complaint against them is a criminal and under social services ? If public body is taking reprisals against complainant.? Do you require proof from the police and social services accuracy

07/01/2022

how do you check public bodies account that person making complaint against them is a criminal and under social services ? If public body is taking reprisals against complainant.? Do you require proof from the police and social services accuracy and truth of public bodies allegations ? to ensure that the complainant is or had been under police and social services.? Or do you take public bodies word for it ?

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How many complaints has the ombudsman received about the service provided by the Criminal Injuries Compensation Authority in each of the last five calendar years?

20/04/2022

How many complaints has the ombudsman received about the service provided by the Criminal Injuries Compensation Authority in each of the last five calendar years? Of those complaints, how many were upheld?

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How many complaints you’ve dealt with regarding clinical commissioning groups not funding patient’s choice of treatment?

16/12/2021

how many complaints you’ve dealt with regarding clinical commissioning groups not funding patient’s choice of treatment? It would be helpful if this could be separated into physical and mental health. And cases for Cambridgeshire and Peterborough highlighted even more helpful thank you

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Pr2100 - Online News Monitoring Download Service. The awarded tender details can be viewed here https://app.contractsadvance.co.uk/release/2503477.

23/12/2021

https://app.contractsadvance.co.uk/release/2503477 Please provide the following: • The suppliers who applied for inclusion on each framework/contract and who were unsuccessful at the PQQ & ITT stages Insert company names here: o (Please add more where applicable) • Duration of Framework/contract o Insert duration in months here:

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I am in the process of making a formal complaint about the office of the public guardian and would like information on all cases involving the public guardian in the last 13 years. I understand that you intend to make these available on your website

01/11/2021

I am in the process of making a formal complaint about the office of the public guardian and would like information on all cases involving the public guardian in the last 13 years. I understand that you intend to make these available on your website in the future but I should like to read them now. … I should also like you to answer a supplementary question. You say on your website that many complaints do not reach you because they have to go through an MP. I don't understand what you mean by that. Is it that MPs simply neglect their duties in this respect or that they positively decide not to send complaints on to you?”

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I am interested to know how many people work at the PHSO and which part of the organisation (Finance, Facilities, HR etc). that they fall under.

04/05/2022

I am interested to know how many people work at the PHSO and which part of the organisation (Finance, Facilities, HR etc). that they fall under.

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I am looking to find out where The Parliamentary and Health Service Ombudsman publish their Transparency Data for spend over £500.

04/11/2021

I am looking to find out where The Parliamentary and Health Service Ombudsman publish their Transparency Data for spend over £500.

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I am requesting information on the number of Complaints, made from November 2020 to 12th February 2022 to the PHSO, that involve Police Forces and the MoJ Code of Practice for Victims dated November 2020.

28/02/2022

I am requesting information on the number of Complaints, made from November 2020 to 12th February 2022 to the PHSO, that involve Police Forces and the MoJ Code of Practice for Victims dated November 2020. Please break the information down under the heading of the name of the individual Police Force involved.

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I am unable to find the following report: 29 June, 2016, re......................, which concerns the Liverpool Care Pathway and the Hammersmith hospital.

30/09/2021

I am unable to find the following report: 29 June, 2016, re ...................which concerns the Liverpool Care Pathway and the Hammersmith hospital.

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I am wondering if you can help me with a Freedom of Information Request. I am seeking information on avoidable/ preventable deaths in NHS hospitals.

28/01/2022

I am wondering if you can help me with a Freedom of Information Request. I am seeking information on avoidable/ preventable deaths in NHS hospitals. The information I am looking for is as follows: 1. As documented for the National Reporting and Learning System (NRLS) how many patients have died from an avoidable and or preventable death in the past five years at an NHS hospital? Of these, how many of these patients were Black, Asian, or another ethnic minority group? 2. How many patients have died in the past five years due to improper dosages of medicine at an NHS hospital? Of these, how many patients were Black, Asian, or another ethnic minority group? 3. How many patients have died in the past five years due to surgical error at an NHS hospital? Of these, how many patients were Black, Asian, or another ethnic minority group? 4. How many people have died in the past five years due to an incorrect medical prescription at an NHS hospital? Of these, how many patients were Black, Asian, or another ethnic minority group? 5. How many people in the past five years have died due to health deterioration beyond the point of help, without hospital staff noticing at an NHS hospital? Of these how many patients were Black, Asian, or another ethnic minority group?

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I want the contact email and name of the casework director for the phso. I have asked the assistant casework director Mandy Silverman for this information. However, she denied my request.

05/01/2022

I am writing to make a formal freedom of information act request. I want the contact email and name of the casework director for the phso. I have asked the assistant casework director Mandy Silverman for this information. However, she denied my request. I want to make a formal complaint about Mandy Silverman, regarding the way she handled my case. She has broken some laws. She has broken the equality act, the autism act, and the freedom of information act. She has discriminated against me for my disability and her and her team (detail redacted) have failed to investigate my case because I can't answer a question the way they want me to. The have all committed disability discrimination. They have all caused me severe distress, mental and physical harm. I am requesting the information (Mandy Silvermans manager) so that I can make a complaint about the phso and get justice for what they have out me through. I have been waiting 3 years to get justice for what happened to me during my cancer treatment at a hospital and now I am back at square one with no other options because of them.

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I am writing to request the Parliamentary Health and Service Ombudsman's former Clinical Standard which was in existence during 2012. I would like to receive this information by email.

01/11/2021

I am writing to request the Parliamentary Health and Service Ombudsman's former Clinical Standard which was in existence during 2012. I would like to receive this information by email.

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I apply under the freedom of information act to be given the total amount of complaint received by your office during the last 12 months, and the number of complaints found to be justified.

21/01/2022

I apply under the freedom of information act to be given the total amount of complaint received by your office during the last 12 months, and the number of complaints found to be justified. I apply on the grounds that this is conducive to the public good.

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I ask to be provided, from 01/01/2018 the following information: 1. the complaints received about the ICO: a. date of complaint b. nature of complaint c. your reference d. date resolved e. resolution outcome

10/02/2022

I ask to be provided, from 01/01/2018 the following information: 1. the complaints received about the ICO: a. date of complaint b. nature of complaint c. your reference d. date resolved e. resolution outcome

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I have been informed by ICO that it is standard practice for PHSO to release their report on complaints about UK Government departments at the same time as the annual PACAC review.

01/11/2021

I have been informed by ICO that it is standard practice for PHSO to release their report on complaints about UK Government departments at the same time as the annual PACAC review. The 2019/20 PACAC review was held in November 2020. No specific mention was made at that review on the issue of complaints handled about Government departments. Can PHSO confirm; 1. That the data report concerning complaints made about Government departments was provided to PACAC in time for the annual scrutiny meeting in November 2020? 2. That this report was subsequently made available to the public on the PHSO website? Please provide a link to this report for the year 2019/20 as it is not possible to find it on your website.

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I kindly request you provide the contact details (preferably a telephone number, however, an email adress will suffice) for the FNO Returns Command, Immigration Enforcement, Home Office, 12th Floor, Lunar House, 40 Wellesley Road, Croydon, CR9 2BY.

18/01/2022

I kindly request you provide the contact details (preferably a telephone number, however, an email adress will suffice) for the FNO Returns Command, Immigration Enforcement, Home Office, 12th Floor, Lunar House, 40 Wellesley Road, Croydon, CR9 2BY.

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I make a freedom of information request for a copy of the Parliamentary and Health Service Ombudsman's staff survey carried out during 2021.

09/05/2022

I make a freedom of information request for a copy of the Parliamentary and Health Service Ombudsman's staff survey carried out during 2021. The staff survey carried out in October 2020 was published on 18th March 2021. The minutes of the PHSO Board held on 15th December 2021 record, at item 11, that the subject of the staff survey feedback on diversity and disability was 'deferred'. However, the minutes of the January 2022 board meeting make no further reference to the deferred item. It is therefore clear, from the minutes, that the staff survey for 2021 has been carried out.

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I note from your most recently published report (2019-20) that the PHSO closed 93% of cases within 52 weeks.

01/11/2021

I note from your most recently published report (2019-20) that the PHSO closed 93% of cases within 52 weeks. 1. I would like to know how many cases - both as numbers and as percentages of the total - were not resolved within 52 weeks for the three most recent years for which reports have been published. 2. I would also like to know any data around the longest period of time that a complaint has taken to resolve in any of those years? 3. and whether you have released this information publicly?

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What is the legal specification of the PHSO's jurisdiction for the purposes of complaint to this office? I am aware that my complaints are to be represented by my MP.

01/11/2021

I note that the Parliamentary Ombudsman has a list of organisations that complaints can be received about, and another list of organisations that cannot be complained about to the PHSO. The lists are incomplete versus the term of specification government or public bodies. This incompleteness is a non-conformity with ISO27001 where the duty is to provide explicit, documented, and up to date clarity in relation to legal requirements and obligations. What is the legal specification of the PHSO's jurisdiction for the purposes of complaint to this office? I am aware that my complaints are to be represented by my MP.

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I request, under the Freedom of Information act, copies of all the internal policies and procedures by which my case review was conducted.

02/02/2022

I request, under the Freedom of Information act, copies of all the internal policies and procedures by which my case review was conducted.

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Please provide information relating to the steep fall in service complaints. If a conscious effort was made to reduce the number of service complaints.

04/11/2021

I see from your response ref. FOI114 that the number of service complaints you received in recent years has fallen dramatically (88% in two years). 2017/18 - 1013 2018/19 - 212 2019/20 - 122 https://urldefense.com/v3/__https://www.whatdotheyknow.com/request/complaint_about_phso*incoming-1719083__;Iw!!Bz5xbZak!n_ek4OhI7T-9GC8GCkAQwaBwAHPogtDzypDxZs5wxsieeNopW_4Enl3hfFJgID7nfLwxrXDWNHs$ 1. Please provide information relating to the steep fall in service complaints. If a conscious effort was made to reduce the number of service complaints, please provide details of any plans, strategies or measures implemented designed to bring about the fall. 2. If the fall has been commented on by board members or other senior key personnel please provide details.

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I see from your table 'Complaints about the NHS in England 2020/21' that only 3 complaints* were resolved with the agreement of the complainant after detailed investigation: 'Detailed investigations resolved with the agreement of the complainant'

27/10/2021

I see from your table 'Complaints about the NHS in England 2020/21' that only 3 complaints* were resolved with the agreement of the complainant after detailed investigation: 'Detailed investigations resolved with the agreement of the complainant' * column J row 2912 https://www.ombudsman.org.uk/publications/complaints-parliamentary-and-health-service-ombudsman-2019-20-and-2020-21 1. How many complainants do the 471 complaints you 'accepted for detailed investigation' relate to? 2. Please provide the number of these complainants who were: i. offered mediation; ii. offered mediation and accepted it; and iii. Offered mediation and refused it. 3. Please also provide the number of these complainants who accepted mediation but did not accept the outcome of the mediation. 4. Please provide all recorded information explaining your rationale for offering mediation to complainants whose complaints have been 'accepted for detailed investigation'.

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I understand that around 2007 or 2008 a patient has brought a complaint to the Ombudsman against an NHS Primary Care Trust

01/04/2022

I understand that around 2007 or 2008 a patient has brought a complaint to the Ombudsman against an NHS Primary Care Trust, asking for their private dental costs to be reimbursed after they have failed to find an NHS dentist, quoting NHS’s statutory duty to provide sufficient dentistry to meet the needs of the population. I understand the patient was successful and the Ombudsman has instructed the NHS to pay the patients’ private dental care costs at the time. I am keen to find the details of the case – not necessarily any personal details, but the details of the complaint itself and the judgement ideally. The case archive on your website does not go back this far, but I was told by one of your colleagues that you might be able to supply me with a redacted copy of this case – could that be possible?

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FOI request for performance management framework and associated docs

07/12/2021

I understand your caseworkers are incentivised through a performance management framework, which offers pay progression to caseworkers who continue to perform to expectation over a number of years. I am writing to you under the Freedom of Information Act 2000 (“the Act”) to request a copy of the said performance management framework, and all documents you hold in this respect.

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I wish to get the debate/details/information on these Parliamentary petitions or the efforts your service claimed you have went to in order to remove these constraints on the public bringing about complaints.

06/12/2021

I was told that your organisation – the Parliamentary Ombudsman service – has petitioned to Parliament to remove the need for citizens to get MPs consent to bring a complaint about a Department to yourselves. I wish to get the debate/details/information on these Parliamentary petitions or the efforts your service claimed you have went to in order to remove these constraints on the public bringing about complaints.

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“Hello I’m [redacted] I whould like to make a public access request

04/05/2022

I whould like to request a copy of the document provided by a go who then used this to enter me onto the violent patient register l look forward to as rapid response as possible but I am aware how busy you are and please don’t think it’s not considered thank you [redacted]

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I wish to know how many Subject Access Requests the PHSO has received during the pandemic - let's say from the beginning of March, 2020.

22/10/2021

I wish to make a Freedom of Information request. I wish to know how many Subject Access Requests the PHSO has received during the pandemic - let's say from the beginning of March, 2020.

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I would appreciate if you could give me the name of the surgeon you used to help with the report.

21/03/2022

I would appreciate if you could give me the name of the surgeon you used to help with the report.

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I would be grateful if the PHSO's FOI team would supply to me information for the number of complaints regarding the MPS for the time period June 2015 – December 2021

22/03/2022

I would be grateful if the PHSO's FOI team would supply to me information for the number of complaints regarding the MPS for the time period June 2015 – December 2021 Therefore, an addition to my request for information on MPS complaints to the PHSO,-I would also be grateful if the PHSO FOI team (in its administrative review response),-to tell its answers to my following questions: q.1) would 'withdrawn' 'discontinued', 'closed', and/or 'settled' be the other destination outcomes of DBS complaints that the PHSO investigated? If your answer is yes, or no, then please supply to me : i.) information for the number of complaints regarding the DBS for the time period June 2015 – December 2021, that were: : .'withdrawn', 'discontinued', 'closed', and 'settled'; and, ii.) information for the number of complaints regarding the MPS for the time period June 2015 – December 2021, that were: upheld, not upheld ,'withdrawn', 'discontinued', 'closed', and 'settled' . q.2) is there supposed to be any information contained on pages 3-9, of the attached response document?

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I would be grateful if you could send me a summary of all FOI requests made to the PHSO during 2020 and 2021

14/10/2021

I would be grateful if you could send me a summary of all FOI requests made to the PHSO during 2020 and 2021

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I would be grateful if you could supply details of the number of review requests received since this option became available (April 2016) and how many resulted in the Ombudsman’s decision being revised in favour of the complainant.

14/01/2022

I would be grateful if you could supply details of the number of review requests received since this option became available (April 2016) and how many resulted in the Ombudsman’s decision being revised in favour of the complainant. Please show a breakdown, including final Ombudsman decisions. Please also provide the form of words used in Ombudsman decisions to alert complainants to the existence of a review process.

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I would like the University of Manchester to reveal details about the research misconduct investigation steps and details about a case I filed against a University staff member

28/10/2021

I would like the University of Manchester to reveal details about the research misconduct investigation steps and details about a case I filed against a University staff member as I have strong suspicious that the University doesn't follow the investigation procedure properly and I have evidence to support my suspicion. I have requested this to University higher officials but in return I was threatened by the University legal team.

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I would like to know how many complaints the Parlimentary Ombudsman received concerning the British Film Institute during the period of 2019-21. I would also like to know how many were accepted.

22/03/2022

I would like to know how many complaints the Parlimentary Ombudsman received concerning the British Film Institute during the period of 2019-21. I would also like to know how many were accepted.

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I would like to know how many judicial reviews were launched this year and last year against the decision that were made by your investigating officers

14/01/2022

I would like to know how many judicial reviews were launched this year and last year against the decision that were made by your investigating officers. Secondly can you confirm to me how of these many cases proceeded to a full hearing at the high court and were successful. Thirdly can you confirm to me how many cases were reopened by your investigators as a result of these judicial reviews that were launched.

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I would be grateful for some advice regarding access to the complaints made to the National Lottery Community Fund(NLCF)

18/05/2022

I would like to know the following information since the beginning of 2016: (i) How many complaints have been progressed to you by complainants who have moved beyond the NCLF internal processes. (ii) The headline issue each complained about. (ii) Whether the complaint was accepted for investigation, and if so whether it was upheld, not upheld (including aspects of the complaint that were partially upheld)

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I would like to make a freedom of information request for the PHSO's specific policy addressing "Unacceptable Behaviour" or "Unacceptable Contact".

03/12/2021

I would like to make a freedom of information request for the PHSO's specific policy addressing "Unacceptable Behaviour" or "Unacceptable Contact". I am aware of the PHSO's policy of "Unreasonable Behaviour" which can be found here - (https://www.ombudsman.org.uk/about-us/corporate-information/freedom-information-and-data-protection/our-publication-scheme/unreasonable-behaviour-policy). What I am after is any other PHSO policy which specifically addresses "Unacceptable Behaviour" or "Unacceptable Contact" if one exists as these two descriptions were not referenced in the "Unacceptable Behaviour" policy.

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I would like to make a request under the “Freedom of information act” if I (Detail redacted) has previously or still is on a list or had a marker with Cumbria county council or Cumbria Constabulary?

28/01/2022

I would like to make a request under the “Freedom of information act” if I (Detail redacted) has previously or still is on a list or had a marker with Cumbria county council or Cumbria Constabulary? I have previously requested this before through the Authorities but was not given any. I would also like to make a request if “Research without consent” is legal in the United Kingdom? And also “brain chip implanting” without consent?

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FOI request for all information held by the Local Government& Social Care Ombudsman, case number 21 004 019.

04/11/2021

I would like to make an FOI request for all information held by the Local Government& Social Care Ombudsman, case number 21 004 019. I would like to see all correspondence, telephone records, documents, pictures, notes and anything connected with the case.

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I'm requesting the latest waiting times and list information from 2021 to 2022 from the laurels gender clinic in Exeter Devon under the freedom of information act 2018 as set by law.

22/04/2022

I'm requesting the latest wating times and list information from 2021 to 2022 from the laurels gender clinic in exiter Devon under the freedom of information act 2018 as set by law. I also request the information as it is public information please don't come back to me saying you can't supply this information as I know you can under the public information act

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i) Was the Parliamentary Ombudsman asked to investigate any complaints pertaining to any aspect of the abandoned Benefits Payment Card/Horizon project?

04/11/2021

i) Was the Parliamentary Ombudsman asked to investigate any complaints pertaining to any aspect of the abandoned Benefits Payment Card/Horizon project? (Complaints may have been levelled against the Department for Trade and Industry, Department for Social Security, HM Treasury or the Cabinet Office?) ii) If so, please can you release any findings made by the Parliamentary Ombudsman in relation to the cancelled BPC/Horizon project?

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Challenges against PHSO Decisions.

23/11/2021

In addition, I am asking that you either forward these statistics, or if you do not hold them, state why you do not hold them and state exactly where they are kept and where they are obtainable for: (a) the number of challenges against PHSO decisions in relation to disputes against the NHS [ such as mine ] that are made per annum, (b) the number of those challenges against PHSO decisions in relation to disputes against the NHS in (a) whose outcome by 'Raft' goes against the original PHSO decision [ ie are successful from the point of view of the challenger] , (c) the proportion of those challenges against PHSO decisions in relation to disputes against the NHS in (b) whose outcome is upheld by 'Raft' [ ie are not succesful from the point of view of the challenger] are then subsequently challenged by legal action, (d) the proportion of those challenges against 'Raft' decisions in relation to disputes against the NHS that are legally challenged in (c) which are successful from the point of view of the challenger. (e) whether or not there is a time limit for how long the personal data is held on your system and if there is, what the duration is.

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The number of complaints received in relation to the Code of Practice for Victims of Crime

03/12/2021

In each of the past five years please can you provide the number of complaints: • Received in relation to the Code of Practice for Victims of Crime • Investigated in relation to the Code of Practice for Victims of Crime • Upheld in relation to the Code of Practice for Victims of Crime

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This is a four part FOI request and SAR - please see details below

06/12/2021

In the last 4 months how many people have we recruited How many people have been trained and are currently in post How much does training cost How many sicknesses have there been

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In the years 1993 - 2021 at location Fieldhead Psychiatric Hospital Ouchthorpe Lane Wakefield WF1 3SP.

01/02/2022

In the years 1993 - 2021 at location Fieldhead Psychiatric Hospital Ouchthorpe Lane Wakefield WF1 3SP. In all cases were any investigated by the Parliamentary and Health Service Ombudsman.

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In this instance, it would be possible to determine how many decision review cases had been created about the provision of advice from this advisor. If you would like this information please let me know .

01/10/2021

In this instance, it would be possible to determine how many decision review cases had been created about the provision of advice from this advisor. If you would like this information please let me know .

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internal reviews - where would I find data on how many such requests the PHSO receives, and their outcomes?

13/10/2021

internal reviews - where would I find data on how many such requests the PHSO receives, and their outcomes?

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PHSO retention schedule documents

08/10/2021

Is it correct that all case file documents( paper and electronic) are retained for two years after a case has closed. At two years the file is destroyed with the exception of final investigation reports and limited case clata.HiVVA criteria e.g when the patient has had an unsafe discharge.Systernatic strategic cases are archived. .1 requested all the information PHSO used on my case which was case reference number HS-203512 and I received it..This information was about to be destroyed.lf so would PHSO only have access to limited material at this point in time or was the file destroyed.

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In respect of all PHSO cases that do NOT involve the NHS, over the last 5 years, I would like to know, broken down on a yearly basis, how many cases were raised (i) against the ICO v (ii) against other bodies.

18/11/2021

I“In respect of all PHSO cases that do NOT involve the NHS, over the last 5 years, I would like to know, broken down on a yearly basis, how many cases were raised (i) against the ICO v (ii) against other bodies. In each of the 2 cases, how many cases were upheld, how many were not upheld, how many involved an investigation, and how many did not. In each of the 2 cases, how many progressed to a review, and of these, in how many cases did the review uphold the decision, or not uphold the decision. How many cases involving the ICO further escalated to court action, and how many that escalated to court action did not involve the ICO. Finally, how many cases resulted in action being taken against the PHSO. Please break this down into the different type of action (eg FTT Tribunal, County Court action etc).”

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The release of all correspondence between PHSO and Justin Madders over the last 12 months.

29/10/2021

Justin Madders MP, Shadow Minister for Health and Care has asked the Cabinet Office another question regarding the delay in assigning caseworkers and completing investigations. Allocation of a complaint has gone up from 29 days to 74 days and the average time from allocation to completion is now 152 days. The response is always that as an independent body the Ombudsman will respond directly to Mr Madders. These responses, unlike the questions are not put in the public domain yet they are of great public interest. I am making a request for the release of all correspondence between PHSO and Justin Madders over the last 12 months.

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Request as to why PHSO won't look in to complaint, citing COVID as reasons

04/10/2021

May I please have the reasons why The Parliamentary and Health Service Ombudsman will not be looking into complaints such as mine citing COVID as a reasons - in writing either by way of email or post.

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Names of our Managing Directors, their email addresses and their written address.

08/10/2021

names of our Managing Directors, their email addresses and their written address.

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Could you please consider the request below as a Freedom of Information request in relation to data for Nottingham University Hospitals NHS Trust (NUH).

03/11/2021

Number of contacts to the PHSO for the annual years 17/18, 19/20 and 20/2

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Numbered paragraph 31 in the above case confirmed that the DVLA had made changes to handling exceptional cases and, would complete an audit by 31 May 2022

22/04/2022

Numbered paragraph 31 in the above case confirmed that the DVLA had made changes to handling exceptional cases and, would complete an audit by 31 May 2022. Question: what were the changes to the handling of exceptional cases?

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On 01/02/22 in your FOI response to me (please refer back) you stated -- in representing PHSO Policy and Procedure: "To clarify and confirm, the PHSO does not consider itself to have abused any complainants".

29/03/2022

On 01/02/22 in your FOI response to me (please refer back) you stated -- in representing PHSO Policy and Procedure: "To clarify and confirm, the PHSO does not consider itself to have abused any complainants". (a) Please provide any recorded data which supports this PHSO opinion (your 'consideration', confirmed as above), for the last 7 -seven- years. (b) By what means was this data collected please? (c) When and in what format was the data submitted to Government PACAC (or previously known as 'PASC'), for scrutiny, please (for those 7 years)? FOI effort / expense: Please provide answers up to limit of FOI requirements to help the questioner.

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Sorry all, The planned testing was due to take place Friday afternoon, Following a meeting with the migration team, there is an opportunity for the testing to take place on Wednesday. Instead of a two hour window on Friday we propose to carry it out

29/03/2022

On 30th April 2021, Michael Gove, then Cabinet Office Minister, wrote to the Chair of the Public Administration and Constitutional Affairs Committee (PACAC) to seek the Committees view on 'extending' the tenure of the current Ombudsman, Mr. Behrens by two years. The Committee has given it's recommendation and the documents are published on the PACAC website. Despite providing written evidence (published) on this matter to PACAC and making several approaches to the Cabinet Office, I have yet to see any official explanation as to whether such an extension has been formally approved or why is considered lawful either by the Cabinet Office or the Ombudsman himself. Section 1 Parliamentary Commissioners Act 1967 is perfectly clear and unequivocal. It prohibits any extension or renewal of the Ombudsman's term of office. Section 3 does provide for the Ombudsman to remain in post for up to one additional year whilst a search for his successor is made ( a process which could have been commenced by Michael Gove in April 2021) At the PACAC scrutiny hearing in December 2021, Mr. Behrens indicated he would like to stay in office for a further two years. However, according to the official transcript of the scrutiny hearing on 18th May 2020, he personally accepted his term of office ended in March 2022. The relevant text can be found in the Ombudsman's answer to question 46 posed by Tom Randall MP at that hearing. I make the following Freedom of Information request of the Ombudsman. 1. With just one month to go before the Ombudsman's term of office expires, can he confirm whether it has been formally extended and, if so, for what length of time. 2. Has the Ombudsman signed a contract for any period beyond the end of March 2022 3. The latest published letter from the Ombudsman to the Chair of PACAC indicates the Ombudsman will be in office later in the spring. Bearing in mind the strict wording of sections 1 and 3 of the Parliamentary Commissioners Act 1967, why does the Ombudsman consider these sections of the Act do not apply and the legal rationale as to why they may be ignored. 4. Has the Ombudsman himself taken legal advice as to the lawfulness regarding the proposed' extension' of his tenure, bearing in mind that his term of office was for a maximum period of five years and he was advised it may be less. 5. On his appointment in 2017, the Ombudsman was granted letters patent by Her Majesty Queen Elizabeth. Were the letters patent granted for a particular period and where might they be examined. 6. An important aspect of the Ombudsman's work is to identify cases of maladministration. I the Ombudsman provides information and explanation as to why his continuing in office is not maladministration on his own part and also on the part of PACAC and the Cabinet Office.

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PHSO complaint response times and compensation schemes for failing to respond and lose case files of the complainant. And timeframes for taking action against PHSO to judicial review for failing to determine complaints in a timely manner and losing t

27/01/2022

PHSO complaint response times and compensation schemes for failing to respond and lose case files of the complainant. And timeframes for taking action against PHSO to judicial review for failing to determine complaints in a timely manner and losing the case file. And timeframes for taking action against PHSO to judicial review for failing to determine complaints in a timely manner and losing the case file.

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Ombudsman Rob Behrens said (Q18): 'As we hope we will be able to go on to say, we now have a new quality matrix to judge the quality of our decisions before they go out.

04/03/2022

PHSO Scrutiny 23 Nov. 2020 Ombudsman Rob Behrens said (Q18): 'As we hope we will be able to go on to say, we now have a new quality matrix to judge the quality of our decisions before they go out. That gives us assurance that we are trying our best to make sure that the decisions are as appropriate as they can be. These are things that any sensible person would do. The challenge is to see how long it takes for them to have an impact on complainant perspectives.' Please provide full details of the 'new quality matrix'.

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Please can I have a copy of the PSHO staff/management structure please?

29/09/2021

Please can I have a copy of the PSHO staff/management structure please? Please can you forward me the PHSO documents showing that caseworkers have to use the pronoun "we" in letters to the members of the public and who is covered in the term "we" when used by caseworkers please?

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Please can I request a list that contains each job role within the PHSO and what the pay grade is for that role, can this be for both operations and non operations.

26/01/2022

Please can I request a list that contains each job role within the PHSO and what the pay grade is for that role, can this be for both operations and non operations. I would also like to request the job description for Intake Operations Manager and Operations Manager

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Please can you advise whether there is a memorandum of understanding or service level agreement between the PHSO and the GMC.

31/01/2022

Please can you advise whether there is a memorandum of understanding or service level agreement between the PHSO and the GMC ( General Medical council) in particular in relation to when both organisations have received complaints about the same Healthcare professional. If there is no official understanding in place please advise of any PHSO Guidance that is in place for dealing with such circumstances when two Public bodies namely the PHSO and GMC are involved in dealing with the same complaint and whether information would be shared between the two organisations regarding said complaint.

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Please can you tell me how to make a complaint about your organization.

03/12/2021

Please can you tell me how to make a complaint about your organization.

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Please could you provide me with a list of the MPs who have submitted complaints regarding The Pensions Ombudsman to the PHSO over the last five years.

18/02/2022

Please could you provide me with a list of the MPs who have submitted complaints regarding The Pensions Ombudsman to the PHSO over the last five years.

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For each year from 2016 to 2020, please provide the number of complaints received about the NHS that have been refused an investigation, or told that an investigation was not possible because of the existence of a perceived ‘Alternative Legal Remed

08/10/2021

Please could you provide the following information. For each year from 2016 to 2020, please provide the number of complaints received about the NHS that have been refused an investigation, or told that an investigation was not possible because of the existence of a perceived ‘Alternative Legal Remedy’ in the form of a) A potential clinical negligence claim b) An ongoing clinical negligence claim c) A past clinical negligence claim Please include cases where this was the advice on your helpline as well as cases received in writing.’ https://phso.houseonthehill.com/supisacs.dll#tab4

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Please disclose, preferably by PDF, the complaints since the start of last year by constituents of government ministers against the minister's own department*

01/11/2021

Please disclose, preferably by PDF, the complaints since the start of last year by constituents of government ministers against the minister's own department* by disclosing the date of the complaint* the name of the government department* and if possible a summary of the complaint

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Please forward a copy of my rights and privacy notice information to me in printed form to:

29/03/2022

Please forward a copy of my rights and privacy notice information to me in printed form to:

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Please include the information for each of the following periods; 2018-19, 2019-20 and 2020-21:

07/02/2022

Please include the information for each of the following periods; 2018-19, 2019-20 and 2020-21: • The total number of cases of losses in each year. • The total cost of losses in each year. • An itemisation of each loss including what it was for and how much it cost. • The total number of special payments in each year. • The total value of special payments in each year. • An itemisation of each special payment including what it was for and how much it cost.

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• The total spend by the organisation on social media advertising, including a breakdown by year and by form of social media (e.g. Twitter, Facebook, LinkedIn, etc.)

01/02/2022

Please include the information for each of the following periods; 2019-20, 2020-21, 2021-22: • The total spend by the organisation on social media advertising, including a breakdown by year and by form of social media (e.g. Twitter, Facebook, LinkedIn, etc.)

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Please may I be provided with a scanned or photographic copy of the letters patent used for the appointment of Rob Behrens as Parliamentary Commissioner for Administration and Health Service Commissioner for England.

29/03/2022

Please may I be provided with a scanned or photographic copy of the letters patent used for the appointment of Rob Behrens as Parliamentary Commissioner for Administration and Health Service Commissioner for England.

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Please provide all information held on the methodology used to conduct your recent survey entitled 'Performance against our Service Charter 2021/22 Quarter 2 (July to September)'

03/02/2022

Please provide all information held on the methodology used to conduct your recent survey entitled 'Performance against our Service Charter 2021/22 Quarter 2 (July to September)' The sort of information I am interested in would include (i) details of the survey population – its composition and size (ii) the method used to select respondents to ensure randomness and representativeness (iii) the number of respondents who participated/declined to participate and (v) details of how the information was gathered e.g by telephone. https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-202122-quarter-2-july-september/giving-you-information-you-need

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Ms Amroliwala referred to the creation of a 'public panel' to look at some cases.

04/01/2022

Please provide all recorded information held concerning the new public panel. I'm particularly interested in its composition, the selection of candidates and its overriding purpose. Include any minutes which refer to it.

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Please provide details of the circumstances under which a CCG could lawfully make a referral.

28/10/2021

Please provide details of the circumstances under which a CCG could lawfully make a referral, as stated below. I am aware the NHSE policy states, "NHS England can also refer a complaint to the Parliamentary Health Service Ombudsman for a final decision.", however, this doesn't include CCGs. In light of our inability to resolve your complaints locally, please note that the CCG is currently considering making a direct referral to the Parliamentary and Health Service Ombudsman in relation to your case.

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Under what circumstances can PHSO lawfully rescind/change a final Decision Form, and/or anything written therein?

28/10/2021

Please provide full details of/copies of any documents relating to the following question, Under what circumstances can PHSO lawfully rescind/change a final Decision Form, and/or anything written therein?

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Please provide me with the latest PHSO review and feedback guidance. The last version, version 10, was published around June 2021 and has since disappeared from your website.

17/11/2021

Please provide me with the latest PHSO review and feedback guidance. The last version, version 10, was published around June 2021 and has since disappeared from your website.

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Please provide me with your internal complaint procedure, as may be required and reasonably expected by complainants detecting a breach of PHSO Principles and/or, feasibly, breaches of UK Law, and where, for instance:

09/02/2022

Please provide me with your internal complaint procedure, as may be required and reasonably expected by complainants detecting a breach of PHSO Principles and/or, feasibly, breaches of UK Law, and where, for instance: (a) in example, with regard to complainant disability under pertaining Equality Acts where, by definition, duty falls to the Service Provider (The PHSO) to make reasonable enquiry, assessment and adjustment under applicable Acts, and the PHSO has apparently not complied. (b) in example, complaints with regard to PHSO caseworkers and/or managers who have apparently utilised unreliable, untested, or clearly false evidence (as testable given due and expected scrutiny), in their case consideration and closure. (c) in example, where the complainant has been offended or more strongly abused (e.g. as in a. or b. above) by responses received from any PHSO worker, caseworker, or manager, and e.g. where a requested response was negative or abusive in stance.

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Please provide the following details of any and all gifts and/or hospitality provided by the cybersecurity company Darktrace

29/10/2021

Please provide the following details of any and all gifts and/or hospitality provided by the cybersecurity company Darktrace (also known as Darktrace Limited, Darktrace Holdings and Darktrace Plc): -- The monetary value;* -- The description;* -- The date;* -- The unit, office or department in which the recipients of the gifts/hospitality worked;* -- Whether the gifts/hospitality were accepted, rejected, or otherwise donated;* Please provide this information for any gifts/hospitality received from June 2013 onwards inclusive in the form of an itemised list for each instance of a gift and/or hospitality. Please also disclose whether you were using Darktrace's services in May 2017.* Please provide the most up-to-date information as of the date this request is fulfilled in electronic (soft copy) form. If it is not possible to fulfil this request due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance, under the Section 16 obligations of the Act, as to how I can refine my request. If you can identify any other ways that my request could be refined I would be grateful for any further advice and assistance.

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Please provide the names of all MPs who made referrals during 2021/22 together with the number of referrals each made.

20/05/2022

Please provide the names of all MPs who made referrals during 2021/22 together with the number of referrals each made.

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Please provide the number of complaints made to the PHSO about the Maternity Unit at the Shrewsbury and Telford NHS Trust between July 2018 to February 2022. Please state the number of complaints fully upheld, partly upheld, and not upheld.

07/04/2022

Please provide the number of complaints made to the PHSO about the Maternity Unit at the Shrewsbury and Telford NHS Trust between July 2018 to February 2022. Please state the number of complaints fully upheld, partly upheld, and not upheld.

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Please send me a printed copy of your Privacy Policy.

24/03/2022

Please send me a printed copy of your Privacy Policy.

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Please send me details of how much the PHSO has paid in compensation for PHSO maladministration in the following years:

17/11/2021

Please send me details of how much the PHSO has paid in compensation for PHSO maladministration in the following years: 2017 2018 2019 2020 2021 NB Please list each year separately.

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Please then provide me with the policy and procedure governing this whole process that needs to be followed, along with your escalation route.

19/01/2022

Please then provide me with the policy and procedure governing this whole process that needs to be followed, along with your escalation route. I would like under FOI how many complaints you have received since 2020 to current date and how many of them you have actually pursued.

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Please would you supply the details of the case Regarding DNACPR decisions that suggested that DNR forms needed to be completed. I think it was from 1991.

28/04/2022

Please would you supply the details of the case Regarding DNACPR decisions that suggested that DNR forms needed to be completed. I think it was from 1991.

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I am interested in data on compensation payments as recommended by the PHSO in its investigations and the number and value of those payments.

03/11/2021

Please, is it possible for PHSO to pull together the following data from its records and systems: 1, the number of compensation payments recommended by PHSO as per the value of compensation, i.e. the number of instances in which compensation recommended was within the following bands: £0-£5k, £5k-£10k, £10k, £10k-£20k, £20k-£30k, £30k-£40k and so on until the highest relevant band of compensation payments (I know PHSO has recommended payments of around £250k in some continuing healthcare complaints).

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Q0043 - PHSO Stakeholder Survey 2021. The awarded tender details Please provide the following: The suppliers who applied for inclusion on each framework/contract and who were unsuccessful at the PQQ & ITT stages.

04/11/2021

Q0043 - PHSO Stakeholder Survey 2021. The awarded tender details can be viewed here https://app.contractsadvance.co.uk/release/2320477. Please provide the following: • The suppliers who applied for inclusion on each framework/contract and who were unsuccessful at the PQQ & ITT stages Insert company names here:

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Request For a Copy Of The PHSO Procedures Concerning How The PHSO Deals With Formal Complaints Made Against Them & At What PHSO Stage Are Medical Records Requested For A Case, Ie: At the Initial Case Assessment Stage Or At The Investigation Stage?

21/03/2022

Request For a Copy Of The PHSO Procedures Concerning How The PHSO Deals With Formal Complaints Made Against Them & At What PHSO Stage Are Medical Records Requested For A Case, Ie: At the Initial Case Assessment Stage Or At The Investigation Stage?

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How many complaints involving eating disorders have been brought for investigation, since inception of such data recording, and to date.

01/11/2021

Request: 1. How many complaints involving eating disorders have been brought for investigation, since inception of such data recording, and to date. 2. How many complaints have been brought for investigation, following deaths due to eating disorders and associated mortality. 3. How many complaints involving eating disorders, have been upheld by the Ombudsman. 4. How many NHS eating disorder service providers have been recorded as having failed patients with eating disorders. 5. How many private eating disorder service providers have been recorded as having failed patients with eating disorders. 6. How many complaints have been brought for investigation, involving 'deep brain stimulation' in Anorexia Nervosa.

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Information on salaries is provided on salary scales 2-8 and (i) executive directors (ii) directors and (iii) lead clinicians and clinical advisors. The executive director's salary scale, for example, ranges from £68,817 – £298,562. What ex

28/10/2021

Thank you for the information. I have just one simple query relating to the salary. 'Grade/ Salary-Grade G Assistant Director plus additional 10% as operational deputy' I can find nothing on your website to explain what 'Grade/Salary-Grade G' means: https://www.ombudsman.org.uk/about-us/corporate-information/freedom-information-and-data-protection/our-publication-scheme/our-broad-pay-ranges Information on salaries is provided on salary scales 2-8 and (i) executive directors (ii) directors and (iii) lead clinicians and clinical advisors. The executive director's salary scale, for example, ranges from £68,817 – £298,562. What exactly does 'Grade/Salary-Grade G' mean?

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Please can I further ask, the two cases you state are currently open from what year/dates are these? Can you tell me any information about the cases e.g a summary of the issue/concern?

15/02/2022

Thank you for these informations. Please can I further ask, the two cases you state are currently open from what year/dates are these? Can you tell me any information about the cases e.g a summary of the issue/concern?

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I’d like specific figures on complaints relating to palliative care. Specifically, digging down, how many complaints does the PHSO receive in relation to palliative care, care in the community, hospices? Specifically in relation to GSTHT/GCC, in an

29/11/2021

Thank you, I’ve had a look at the figures in annual report 2019-20 first. I’m not a statistician, but I’d like specific figures on complaints relating to palliative care. Specifically, digging down, how many complaints does the PHSO receive in relation to palliative care, care in the community, hospices? Specifically in relation to GSTHT/GCC, in an ideal world, I’d like to see data related to the events listed below. I accept that the specific set of figures I hope to access are a lot more granulated than the figures I have so far been able to access through NHS digital, so maybe the data doesn’t exist yet for: How many palliative patients are referred by GSTHT/GCC straight to palliative care in a hospice? How many palliative patients are referred by GSTHT/GCC to palliative care services in the community? How many of these people arrive in A&E / are admitted to hospital while being cared for in the community? How many of these people are discharged from hospital having been admitted while being cared for in the community? How many of these people are readmitted? How many of these people die in hospital? How many of these palliative patients are transferred from hospital through continuing care to hospice care?

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Requests in relation to FII and complex presentations .( name redacted ) at GOSH , then ratio of diagnosis at a Dr at Thurrock

04/11/2021

The amount of parent/s accused of FII and/or Complex Presentations that have had a child under ( name redacted ) during 2011-2018 whilst working at GOSH Gastroenterology? The ratio of diagnosis of children of ADHD by ( name redacted ) of Thurrock compared to paediatric colleagues of Thurrock between 2011-2021? How many parents alleged to have/show FII and/or Complex Presentation by ( name redacted ) of Thurrock between 2011-2021?

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I was hoping you could provide me with the following information as permitted under the Freedom of Information Act:

18/03/2022

The current number of employees who are responsible solely or predominantly for diversity issues in your organisations (e.g. Diversity Officers, Inclusions Officers, etc., or those whose roles are mainly deal with similar responsibilities). The total sum spent on the salaries of such roles. The average salary and salary range of such roles.

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Procurement of apple devices

29/10/2021

The details we require are: • Suppliers who applied for inclusion on the contract and were successful & not successful at the ITT stage • Actual spend on this contract, from the start of the contract to the current date • Who is the senior officer (outside of procurement) responsible for this contract?”

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Question: are details of the Judicial Review judgement available, and if not, what was the date and reference of the Judicial Review?

22/04/2022

The DfT Independent Complaints Assessor (ICA) Annual reports for 2019-20 (at p23) and 2020-21 (at p32) mention a Judicial Review of the DVLA in respect of provisional disability assessment licences (PDALs), and the inclusion of time within the PDALs for pre-assessment tuition. Question: are details of the Judicial Review judgement available, and if not, what was the date and reference of the Judicial Review?

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How many complaints has the Parliamentary Ombudsman received for investigation each year in the last 10 years?

29/10/2021

The request: 1. How many complaints has the Parliamentary Ombudsman received for investigation each year in the last 10 years? 2. How many complaints have been investigated by the Parliamentary Ombudsman each year? 3. How many complaints were rejected for investigation by the Parliamentary Ombudsman each year because they were claimed to be too old? 4. How many complaints rejected each year involved the death or serious injury of the patient?

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Information about PHSO's association with Stonewall - WDTK

28/10/2021

This is a request under the Freedom of Information Act 2000 (FOIA). Please provide any information that you hold answering to any of the following descriptions: 1. Any application you made in 2019 or 2020 to be a "Stonewall Diversity Champion" or to be included on Stonewall's "Workplace Equality Index," including any attachments or appendices to those applications. Please redact personal details if necessary.

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This is an information request relating to payments made to charities and third sector organisations.

04/11/2021

This is an information request relating to payments made to charities and third sector organisations. Please provide the following information for 2018-19, 2019-20 and 2020-21: • The value of grants made to each of the organisations listed below. Please provide the information for each of the three financial years separately, and list all grants separately. • The value of loans made to each of the organisations listed below. Please provide the information for each of the three financial years separately, and list all loans separately. The payments made to charities and third sector organisations relate to the following only: • Operation Black Vote • U.K. Black Pride • Mermaids • Ozanne Foundation • Gendered Intelligence • British Medical Association • ActionAid UK • Hope Not Hate • Led by Donkeys • Extinction Rebellion • Migrants Organise • CLASS • Black Lives Matter • Action on Smoking and Health • Action on Smoking and Health Scotland • Action on Smoking and Health Wales • Breath 2025 • Association of Directors of Public Health • Improving Performance in Practice (previously Public Management Associates)

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This is an information request relating to payments made to charities and third sector organisations. Please provide the following information for 2018-19, 2019-20 and 2020-21:

02/02/2022

This is an information request relating to payments made to charities and third sector organisations. Please provide the following information for 2018-19, 2019-20 and 2020-21: • The value of grants made to each of the organisations listed below. Please provide the information for each of the three financial years separately, and list all grants separately. • The value of loans made to each of the organisations listed below. Please provide the information for each of the three financial years separately, and list all loans separately. The payments made to charities and third sector organisations relate to the following only: • Royal Society for Public Health (RSPH) • Independent Sage • NHS Confederation • Keep our NHS public • SOS NHS • Care and Support Workers Organise • UNITED VOICES OF THE WORLD • Health Campaigns Together • Doctors for the NHS • We Own It • The People's Assembly • Zero Covid Coalition • Health Campaign Together • Docs Not Cops • British Association of Physicians of Indian Origin • Association of Pakistani Physicians of Northern Europe • Royal College of General Practitioners • Royal College of Ophthalmology • Royal College of Psychiatrists • Royal College of Obstetricians and Gynaecologists

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This is an information request relating to the cost of producing an annual gender pay gap report.

07/04/2022

This is an information request relating to the cost of producing an annual gender pay gap report. Please include the information for each of the following periods; 2019-20; 2020-21, 2021-22: • The cost of producing each gender pay gap report, including a breakdown of the cost such as the number of FTE staff working on the report. This should cover the full process of producing the report including research, drafting, proof-reading, communications etc. • Any internal assessments of the costs and benefits of producing the report

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Under the FOI Act please disclose how many people with a healthcare worker qualification and experience of providing direct healthcare to patients (e.g. doctor or nurse, not manager) have been employed as a non-executive director on your board, and w

28/10/2021

Under the FOI Act please disclose how many people with a healthcare worker qualification and experience of providing direct healthcare to patients (e.g. doctor or nurse, not manager) have been employed as a non-executive director on your board, and when was the last time a healthcare worker sat on your board as a non-executive director. Please also disclose if your stated regard for transparency allows people using your service to complain to be given the name, work location and qualification details of those clinicians providing expert review for their case (i.e. reading their confidential medical information). Please advise me of the number / proportion of service users who have been provided with such information about their clinician expert reviewer. I do not give my permission for my name to be made public (outside of PHSO) in association with these requests. Please confirm that is the case.

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Under the FOI can you please let me know how many complaints you have received about NHS Continuing Healthcare over the last twelve months and of this number, how many have you resolved.

11/11/2021

Under the FOI can you please let me know how many complaints you have received about NHS Continuing Healthcare over the last twelve months and of this number, how many have you resolved.

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Under the provisions of the Freedom of Information Act 2000, I am writing to request a copy of the Ombudsman Casework Assurance process Oversight and handling arrangements currently in use by PHSO.

08/10/2021

Under the provisions of the Freedom of Information Act 2000, I am writing to request a copy of the Ombudsman Casework Assurance process Oversight and handling arrangements currently in use by PHSO.

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Under the provisions of the Freedom of Information Act 2000, I am writing to request PHSO's Review and Feedback Team Supervision Model and Delegation Scheme

01/11/2021

Under the provisions of the Freedom of Information Act 2000, I am writing to request PHSO's Review and Feedback Team Supervision Model and Delegation Scheme

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We are submitting this Freedom of Information request to your Organisation in order to obtain information regarding whether you have any current insurances in force. Please could you therefore respond to the following: -

17/03/2022

We are submitting this Freedom of Information request to your Organisation in order to obtain information regarding whether you have any current insurances in force. Please could you therefore respond to the following: - • Please confirm the name, position and contact details (telephone number and email address) of the person responsible for arranging and administering the Authority’s insurances. • Which classes of commercial insurance do the Authority currently procure? When are these policies due for renewal? • How much does the Authority spend annually on its insurance premium? • Please confirm the name of the Authority’s current insurance broker/advisor (if applicable). • When was the contract for insurance broking services last reviewed/tendered? • When will the current contract for insurance brokerage services expire? Is this subject to a potential extension?

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What is a typical extra input from an initial case worker after they informed a complainant the case won’t progress? Would the IA officer typically continue to address emails and calls about a closed case? How would extra data be viewed, addresse

20/09/2021

What is a typical extra input from an initial case worker after they informed a complainant the case won’t progress? Would the IA officer typically continue to address emails and calls about a closed case? How would extra data be viewed, addressed and stored

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What MPs have made referrals to the PHSO since the last generation election and on what subjects?

01/11/2021

What MPs have made referrals to the PHSO since the last generation election and on what subjects?

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What quality control procedures are in place to prevent errors of fact being included in such review reports, which are especially necessary given that this review was the final stage in the process with no further recourse to investigation

04/11/2021

What quality control procedures are in place to prevent errors of fact being included in such review reports, which are especially necessary given that this review was the final stage in the process with no further recourse to investigation and our request for a conversation about it was refused.

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Who is ultimately responsible for the proper working of your in-house legal team. In other words who has oversight and is accountable for any acts or omissions.

29/03/2022

Who is ultimately responsible for the proper working of your in-house legal team. In other words who has oversight and is accountable for any acts or omissions.

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Information about a patient at Fieldhouse Psychiatric Unit Wakefield reported in 2003

03/02/2022

Why did the PHSO Investigate Did the PHSO have any suspicion or evidence that the abuse of Miss King nay have been organised as well as known about

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With regard to the reference link titled 'Legal Advice' returned in response to the recent review of FOI 125 from Redacted , could I please have information that explains the management systems which ensure the guidance provided in that section

01/11/2021

With regard to the reference link titled 'Legal Advice' returned in response to the recent review of FOI 125 from Redacted , could I please have information that explains the management systems which ensure the guidance provided in that section of the document is followed by case workers and their managers and the measures of performance which provide assurance to the ombudsman that professional legal advice is obtained by case workers and their managers when cases make reference to statutory regulations.

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Please direct me to the PHSO published guidance and definition of 'service failure' and why it is not considered as maladministration.

10/01/2022

You are now trying to introduce a novel category called 'service failure' and distinguish this from maladministration. This is quite ingenious but no doubt designed an escape route for the PHSO to avoid admonishing a public body, if at all possible. In this regard, please direct me to the PHSO published guidance and definition of 'service failure' and why it is not considered as maladministration. PLEASE CONSIDER THIS REQUEST UNDER THE FREEDOM OF INFORMATION ACT 2000.

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Request for email addresses of: The Director of Investigations and Quality* The Director of Operations* The Data Protection Team.

01/11/2021

You have asked for the following email addresses: 1. The Director of Investigations and Quality 2. The Director of Operations 3. The Data Protection Team.

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For the last 10 years please could you advise: The number of complaints you have received relating to the NHS Cervical Screening programme. If the complaints were not upheld, upheld, or partly upheld.

04/11/2021

You have requested the following information: ‘For the last 10 years please could you advise: The number of complaints you have received relating to the NHS Cervical Screening programme. If the complaints were not upheld, upheld, or partly upheld The number of complaints relating to consent to Cervical Screening were received. If the complaints were not upheld, upheld, or partly upheld’

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How many instances of the Microsoft Windows 7 Operating System are currently in operation across your entire network?

30/09/2021

You requested the following information: ‘1. How many instances of the Microsoft Windows 7 Operating System are currently in operation across your entire network? How many devices such as kiosks, lap tops etc are still running Windows 7? 2. How many instances of the Microsoft Windows XP Operating System are currently in operation across your entire network ? How many devices such as kiosks, lap tops etc are still running Windows XP? 3. Who is the officer responsible for maintaining and delivering legacy applications to all your users?’

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The process and procedures used by the PHSO to progress a complaint that has been received from a member of the general public for investigation.

01/11/2021

You requested the following information: ‘I would be grateful if you would provide by email the following information: 1. The process and procedures used by the PHSO to progress a complaint that has been received from a member of the general public for investigation. 2. The process and procedures used by the PHSO to progress an 'Appeal' against a decision made by a Case Officer, including details on who should undertake the Appeal, their independence in relation to the original decision and the normal time scale involved. 3. The process and procedures used by the PHSO to progress a Service Complaint, where the manner in which a decision is made fails to comply with the standards specified by the PHSO, for example within the published Charter. 4. Information on the total number of cases received by the PHSO in the 2019-20 period amd the number of cases upheld, either partially or in their entirety. 5. Information on the total number of cases 'Appealed' in the 2019-20 period and the number of cases upheld, either partially or in their entirety. 6. Information on the total number of of Service Complaints received in the 2019-20 period and the number of cases upheld, either partially or in their entirety.’

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In the last five years how many formal complaints have been raised with the PHSO against any Health Trust or Body.

01/11/2021

You requested the following information: ‘1, In the last five years how many formal complaints have been raised with the PHSO against any Health Trust or Body. 2, In the last five years how many complaints have been upheld in the complainants favour and/or against any Health Trust or Body. 3, In the last five years how many Health Trusts or bodies have faced any sanction, or any significant action against taken against them, and what this was. 4, In the last five years specifically how many complaints have been raised against any department in Basildon Hospital and what was the outcome.’

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'PHSO provide contact information for both surveys to ORS. This includes individuals who have recently used PHSO’s services...' 1. How many individuals had their contact information passed to ORS? The following suggests it was 1,753:

01/03/2022

You wrote: 'PHSO provide contact information for both surveys to ORS. This includes individuals who have recently used PHSO’s services...' 1. How many individuals had their contact information passed to ORS? The following suggests it was 1,753: 'In Q2 2021/22, 561 telephone interviews were conducted for the complainant survey. This represents a response rate of 32%.' 2. What categories of service users does the phrase 'individuals who have recently used PHSO services' include? 3. What size would the survey population have been had everyone eligible to participate in it agreed that you could pass their contact information to ORS?

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To obtain the document/s that contain both the reasoning and the calculations behind the numbers that appear in the column "remedy amount" within the PHSO's Guide "Scale of injustice". Please can you supply those documents.

04/11/2021

Your colleague Redacted has said that I need to contact yourselves in order to obtain the document/s that contain both the reasoning and the calculations behind the numbers that appear in the column "remedy amount" within the PHSO's Guide "Scale of injustice". Please can you supply those documents.

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I was wondering whether the 2021 employee pay review/settlement has now been finalised and implemented.

04/11/2021

Your request for information “1] I was wondering whether the 2021 employee pay review/settlement has now been finalised and implemented. 2] If the 2021/22 pay review has yet to be finalised please state the month in which you anticipate it will be concluded. 3] Please state the employee group/s covered by the 2021/22 pay review 4] Please state the total number of employees covered by the 2021/22 pay review. 5] Please provide a copy of your 2021/22 pay agreement (if applicable) or generic pay circular sent to employees (that is one that does not identify any individual employee) outlining the outcome of the latest pay review if there are no collective negotiations. 6] Please state the % consolidated basic pay rise received by the lowest-paid adult (aged 18 and over) employee as a result of the 2021/22 pay review* excluding the effect of any incremental progression, merit pay or bonuses. * When calculating this figure please bear in mind that, if applicable, employees covered by the 2021/22 Civil Service Pay Remit Guidance who are paid less than the full-time equivalent (FTE) salary of £24,000 receive the greater of a FTE £250 consolidated basic pay rise or an increase taking them up to the National Living Wage of £8.91 an hour. 7] If an employee’s annual pay award is determined solely according to an assessment of their individual performance (commonly known as a merit increase) as opposed to an across-the-board pay rises (where all employees generally receive the same increase irrespective of their individual performance) please state the percentage of the paybill allocated to fund these awards, the range of increases and whether or not the awards are consolidated. 8] If any employees were eligible for individual performance-related payments or bonuses over and above the general pay rise please state the range of increases (either as a percentage of their base salary or a cash amount as applicable), whether or not they were consolidated into basic pay and please sta

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1. Number of complaints made to the Ombudsman between 2018 and 2020 in respect of East Suffolk & North Essex NHSFT specifically about the orthopaedic department.

01/11/2021

Your request: We write to make a Freedom of Information Request for the following: 1. Number of complaints made to the Ombudsman between 2018 and 2020 in respect of East Suffolk & North Essex NHSFT specifically about the orthopaedic department. 2. Number of complaints made to the Ombudsman between 2010 and 2018 in respect of Colchester Hospital University NHS Foundation Trust specifically about the orthopaedic department. 3. Details of the complaints to include the complaints made and the responses provided. The request is made pursuant to Freedom of Information Act 2000 and look forward to receiving the same by electronic format.

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I was wondering whether the 2021 employee pay review/settlement has now been finalised and implemented. 11 questions about pay

29/10/2021

Your request: ‘I was wondering whether the 2021 employee pay review/settlement has now been finalised and implemented. If so, please find enclosed a Freedom of Information request regarding this matter. If it has yet to be concluded do you happen to know when would be best to submit my request again? 1] Please state the effective date (day, month and year) of your organisation’s 2021 pay review. 2] If the 2021 pay review has yet to be finalised please state the month in which you anticipate it will be concluded. 3] Please state the employee group/s covered by the 2021 pay review. 4] Please state the total number of employees covered by the 2021 pay review. 5] Please provide a copy of your 2021 pay agreement (if applicable) or generic pay circular sent to employees (that is one that does not identify any individual employee) outlining the outcome of the latest pay review if there are no collective negotiations. 6] Please state the % consolidated basic pay rise received by the lowest-paid adult (aged 18 and over) employee as a result of the latest pay review, excluding the effect of any incremental progression, merit pay or bonuses. 7] If an employee’s annual pay award is determined solely according to an assessment of their individual performance (commonly known as a merit increase) as opposed to an across-the-board pay rises (where all employees generally receive the same increase irrespective of their individual performance) please state the percentage of the paybill allocated to fund these awards, the range of increases and whether or not the awards are consolidated. 8] If any employees were eligible for individual performance-related payments or bonuses over and above the general pay rise please state the range of increases (either as a percentage of their base salary or a cash amount as applicable), whether or not they were consolidated into basic pay and please state the overall % of the paybill allocated to fund these awards. 9] Please state the

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Info on services provided by PHSO

10/11/2021

Your request: “[1] Please provide me…. Copies of Practices Policies Procedures Legislation laws Internal Practices, the term policy is used for any proposed/ amended/ existing strategy, policy initiative or practice and/ or decision, whether written or unwritten and irrespective of the label given to it, e.g. ‘draft’, ‘pilot’, ‘high level’ or ‘sectoral’ to all questions normally used in relation to equality but I believe the definition it describes suits FOI requests perfectly so that is no misunderstanding in what request you’re looking.[All references will be [1] please provide me paragraph Please send me: [Information request - 1] Copy of (as described 1 please provide me) can PHSO investigate Northern Ireland Public Service Ombudsman for maladministration of its own principles of maladministration (refusing to answering reasonable questions) (giving misleading and inaccurate advice) (this courtesy i.e. fobbing somebody off with a pitiful excuse) also may constitute offences (public service ombudsman’s act (Northern Ireland) section 49 2016 disclosure of information) section 49 printed to FOI section 77 Offence of altering etc. records with intent to prevent disclosure. a) any person to whom this subsection applies is guilty of an offence if he alters, defaces, blocks, erases, destroys or conceals any record held by the public authority, with the intention of preventing the disclosure by that authority of all, or any part, of the information to the communication of which the applicant would have been entitled b) Computer misuse act 1990 could also be argued Clarification [R2] Your principles state does a lot of government departments DWP executive Northern Ireland in which they classify same statement in your principles in which you state “4. Acting fairly and proportionately •If possible, returning the complainant and, where appropriate, others who have suffered similar injustice or hardship, to the position they would have been in if the maladministr

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FOI request for unreasonable behaviour policy PHSO from 2018 - 2021

27/10/2021

Your request: Dear Parliamentary and Health Service Ombudsman, 1. Please provide a copy of your 2018 Complaint Policy that defines a) unreasonable, b) unacceptable and c) persistent complainer behaviour and d) the steps PHSO takes to address this behaviour before a decision is made to take the stance of no further Organisational responses. 2. Please provide a copy of your 2019 Complaint Policy that defines a) unreasonable, b) unacceptable and c) persistent complainer behaviour and d) the steps PHSO takes to address this behaviour before a decision is made to take the stance of no further Organisational responses. 3. Please provide a copy of your 2020 Complaint Policy that defines a) unreasonable, b) unacceptable and c) persistent complainer behaviour and d) the steps PHSO takes to address this behaviour before a decision is made to take the stance of no further Organisational responses. 4. Please provide a copy of your 2021 Complaint Policy that defines a) unreasonable, b) unacceptable and c) persistent complainer behaviour d) and the steps PHSO takes to address this behaviour before a decision is made to take the stance of no further Organisational responses.

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Dear Parliamentary and Health Service Ombudsman, are you dealing with any complaints made regarding Cygnet, Dunsmore PiCu, Coventry? the faculty that has been shut down after investigation by CQC.

01/11/2021

‘Dear Parliamentary and Health Service Ombudsman, I asked if any complaints had been made about Cygnet hospital, lansdowne Rd.,Coventry. Specifically Dunmore ward, PICU, Cygnet hospital. I am still waiting for a reply from yourselves. Thankyou’ ‘from April 2017 to November 2017.’

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How long is your organisation going to use covid as an excuse for a poor service? How many complaints about avoidable death or serious physical injury do you receive each year?

05/05/2022

‘How long is your organisation going to use covid as an excuse for poor service’ does not, in my opinion, fall under a freedom of information request. Therefore please disregard this question. I would like to know how many complaints about avoidable death / serious injury (eg the only type of complaints your organisation is currently investigating) you received- 1 - from the date the policy to only investigate these types of complaints came into effect to today’s date, or for the 12 months following the change in policy. Alternatively, perhaps it would be easier to give the number of complaints you have decided to accept for investigation since the policy came into effect - I can then assume these complaints relate to avoidable death / serious injury. 2 - complaints received about avoidable death / serious injury in the 12 months prior to the policy coming into effect 3 - complaints of this nature received in the 12 months before covid. For instance from March 2019 - March 2020

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‘Please grant if you may a search in all data entry it : detail redacted Please inform me where a record is now filename so.’

04/11/2021

‘Please grant if you may a search in all data entry it : Detail redacted Please inform me where a record is now filename so.’

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You have recently advertised for an Assistant Director of Casework (£61,993). The closing date is 15 March 2021:

04/11/2021

‘You have recently advertised for an Assistant Director of Casework (£61,993). The closing date is 15 March 2021: https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/assistant-director-casework-0 The post-holder will report to the Assistant Director of Operational Performance: 'Reporting to the Assistant Director of Operational Performance, one of two operations deputies, you will be a member of the Operations Leadership Team.' I have no record of the post of Assistant Director of Operational Performance having been advertised on your website. 1. Please provide a copy of the job advertisement and job description for the post of Assistant Director of Operational Performance. 2. Please provide the date the job was first advertised. 3. Please provide the date the position was filled. 4. Please provide the name(s) of any recruitment agency used. 5. Please provide the name of the incumbent. 6. Please provide the number of applicants who applied for the job.’

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Please can you provide the number of cases in financial years 2019 April /2021 March where there is on outcome only by organisation name.

01/11/2021

“1. Please can you provide the number of cases in financial years 2019 April /2021 March where there is on outcome only by organisation name. 2. Also, specify how many were upheld and how many were not upheld.”

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I would like to obtain all information and decisions held regarding a review carried out regarding the decision of the PHSO caseworker not to pursue my complaint against the NHS.

01/11/2021

“1/ I would like to obtain all information and decisions held regarding a review carried out regarding the decision of the PHSO caseworker not to pursue my complaint against the NHS. I am making this request as I queried the clinical advise during the investigation and review but was informed that i was not able to query the advice despite the advice being incorrect in my opinion. 2/. Please advise the name of the clinical advisor and their GMC number and how long they spent working on the clinical advise regarding my complaint. 3/ How long has the advisor been employed by the PHSO and are they still employed as an advisor. 4/ How many if any complaints have been made against this particular advisor regarding their advice and number of reviews carried out regarding their advice.” Please accept my apologies for the delay in responding to your request. This is a breach of Section 10(1) of the Freedom of Information Act 2000, which states that requests should be responded to no later than the twentieth working day following receipt of a request.

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4 part FOI request - see below

04/11/2021

“1] All the data and information on the "monitoring issues raised by the public about private test providers" the NHS stated it is doing below (see NHS e-Mail dated 10th July 2021).. 2] The date when the NHS communicated the complaint reported below (6th July 2021) to Expert Doctors Ltd. 3] Fully describe the nature of the "rapid action taken" against Expert Doctors Ltd stated by the NHS below (6th July 2021). 4] The date when Expert Doctors Ltd are removed from the gov.uk list (NB. Expert Doctors Ltd are still on this date (20th Sept 2021) listed at https://www.find-travel-test-provider.service.gov.uk/test-to-release). The NHS stated in their e-Mail below (10th July 2021): "Private testing providers must meet the minimum standards for COVID-19 testing services when offering day 2 and day 8 testing for international arrivals, including being at the relevant stage of UKAS accreditation. Where providers deliver a service that does not meet these standards they are removed from the gov.uk list". .

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“For each month in the calendar years 2019, 2020 and 2021 please provide the number of FOI requests you received (months January and February only for 2021)."

04/11/2021

“For each month in the calendar years 2019, 2020 and 2021 please provide the number of FOI requests you received (months January and February only for 2021)."

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Numbers of complaints received, number not upheld and query regarding Raft cases

01/11/2021

“Given the stated aspiration to achieve supportive transparency, could you please provide me with the following data analysed between Parliamentary and Health Service issues: a) Total number of complaints received by the PHSO each calendar year between 2000 and 2020 inclusive; b) The number of complaints in each year that were not upheld; and c) An analysis of the main reasons for these complaints not being upheld (I.e. as reported in b) above) in each year.” You later requested. “However, given this delay I am taking the opportunity to add to the details requested below by asking for the following basis information relating to the Review and Feedback Team’s workload: 1. Total number of cases in hand and still to be reviewed; 2. Age analysis of outstanding cases – measured from the date submitted by the complainant (I.e. < 3 months, 3 -> 6 months, 6 -> 12 months, 1 -> 2 years, 2 -> 3 years, 4 + years); 3. Number of requests received each year between 2000 and 2020; 4. Average time taken to complete review of cases in each year between 2000 and 2020.”

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I ask that you now supply all the information requested in the letter with specific regard to:

03/11/2021

“I ask that you now supply all the information requested in the letter with specific regard to: 1. What process of investigation does PHSO take when a member of the public makes a formal complaint concerning the actions or conduct of PHSO staff 2. How does PHSO ensure the real substance of a complaint against a body in jurisdiction is not improperly scoped out or altered, bearing in mind PHSO have altered public questions raised in open meetings 3. Why has publication of the PHSO Board Meeting Minutes held since March 2021 been delayed, contrary to the assurance given to PACAC by the Ombudsman on 5th February 2019 4. Board minutes indicate complaints falling within Tier 1 and 2 of PHSO severity of injustice scale will no longer be investigated. How does PHSO determine the appropriate scale of injustice before commencing an investigation to ascertain severity.”

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Where can further information be obtained on cases ombudsman has not upheld such what complaint was about and further reasons for this not being upheld?

23/11/2021

“I received this recently which I found this email address when I viewed the web page. 1. For example, it says cabinet office, 26 complaints for 2019/2020 but only 5 have an outcome on. Why would this be? Where can further information be obtained on cases ombudsman has not upheld such what complaint was about and further reasons for this not being upheld? 2. On the upheld percentage rate, is this on outcomes cases on outcomes received in that financial period only? Do you update the date when all outcomes are known for accuracy and if so when is it updated? 3. For complaints about NHS Improvement or England in 19/20 and 20/21, University Hospitals of Leicester, Kettering General Hospital Foundation Trust, Department of Health and Social Care, Can you provide the following? Any recommendations made by Ombudsman from complaints upheld for each organisation. 4. Is there anywhere I can view recommendations from the Ombudsman from upheld complaints by organisation?”

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“I'm requesting the latest wating times and list and information from 2021 to 2022 from the laurels gender clinic in exiter Devon under the freedom of information act 2018 as set by law”

04/11/2021

“I'm requesting the latest wating times and list and information from 2021 to 2022 from the laurels gender clinic in exiter Devon under the freedom of information act 2018 as set by law”

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Please send me a list of all items for home working in your department since March 2020 which cost more than £1,000.

06/10/2021

“Please send me a list of all items for home working in your department since March 2020 which cost more than £1,000. Please send me the total costs for home working equipment for officials in your department since March 2020.”

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Would you please provide the regulation(s) which specify the referral process, restrictions and standard referral procedure exemptions

01/11/2021

“Would you please provide the regulation(s) which specify the referral process, restrictions and standard referral procedure exemptions, Also please treat this email as an FOI request for details of the number and referral source of all Ombudsman Investigations that were not referred by a MP?”

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You have recently published the shocking findings of your investigation into the death of Baby J, who tragically died in 2015:

29/12/2021

“You have recently published the shocking findings of your investigation into the death of Baby J, who tragically died in 2015: At paragraph 4 you acknowledge that there 'was a catalogue of failings in J’s care and treatment'; at paragraph 13 you acknowledge that 'Mr N and his wife suffered serious injustice'; and at paragraph 368 you note that 'Mr N has told us that his family has not been able to move on and Mrs N, in particular, has not been able to return to a normal life'. I cannot see in your recommendations anything concerning financial redress. 1. If no financial redress was recommended, please provide all information held accounting for your decision not to recommend any. 2. If financial redress was recommended, please provide the amount.”

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As at the 1st April 2020 the number of PHSO outstanding requests waiting to be allocated a case worker?

12/04/2022

• As at the 1st April 2020 the number of PHSO outstanding requests waiting to be allocated a case worker? • The number of requests submitted to the PHSO between the 1st April 2020 and 31st March 2021? • The Number of requests submitted to the PHSO between 1st April 2021 and the latest possible date available? • For each of the financial years requested - how many of those cases have been allocated a case worker? • For each of the financial years requested - how many of those cases have been: o Closed due to lack of available evidence? o Closed as being deemed not serious enough to progress while the service operates under their pandemic response framework? o Resolved? • For each of the financial years requested - the number of Case Workers employed by PHSO

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