19/04/2024
In the interest of transparency following our recent restructure (ICT), I would like to see the feedback that was received throughout the different stages of the process. We were informed in the final meeting that we weren’t able to see the feedback because it was too personal but I am hoping that a redacted version can be made available. Ideally it would be good to be able to view the feedback to determine why significant changes were made at the end of the process.
18/04/2024
I am writing to request information under the Freedom of Information Act 2000. Specifically, I seek any policies, guidelines, or strategic documents issued by the Parliamentary Health Service Ombudsman (PHSO) to NHS hospital trusts regarding the handling, investigation, and resolution of complaints. I am writing to request information under the Freedom of Information Act 2000. Specifically, I seek any policies, guidelines, or strategic documents issued by the Parliamentary Health Service Ombudsman (PHSO) to NHS hospital trusts regarding the handling, investigation, and resolution of complaints. This request stems from a recent personal experience where I raised a complaint on behalf of my 99-year-old deaf and blind father, who was found on the floor in the emergency department of my local NHS hospital. The issues raised were not addressed to my satisfaction. Despite pointing out several errors in their response, including issues related to ageism, incorrect application of regulations, and inaccuracies in the provided chronology, the hospital has declined to re-investigate the matter. They have advised me that any further action on my part would require escalation to the PHSO. Given the PHSO's role in overseeing the complaints handling process within the NHS, I am particularly interested in understanding the standards and expectations set forth by your office for the hospitals in managing and resolving complaints. This information is crucial for assessing the adequacy of the hospital's response to my complaint and determining my next steps. Please include any relevant documents or portions thereof that outline the procedures and criteria used by NHS hospitals to ensure complaints are thoroughly and fairly investigated, as well as any expectations for hospitals to address and rectify identified errors or omissions in their handling of complaints. I understand that under the Freedom of Information Act, a response is required within 20 working days of your receipt of this request. If you require any clarification or further details from me, please do not hesitate to get in touch. Thank you for your attention to this matter. I look forward to your prompt response.
I would like to make a request under your process for the following information: 1) Please can you tell me what and how much legal understanding does the Rht member for Banbury and the Attorney General for the United Kingdom Mrs Victoria Prentis have? 2) What qualifications she has. 3) Does this knowledge and experience cover acts such as the Homelessness, reduction of homelessness acts also the the legal standing of the financial conduct authority or even legislation designed to ensure local Members of Parliament ensure they interact with their (proven in many ways) constituents lastly for this request as this email also proves she has broken other laws, is she aware of the Parliamentary Ombudsman and its processes (including legislation) and time involved in the process? Many thanks to you and all information management personnel in the CC for your professional behaviour I appreciate this request has a 30 day limit like the Ombudsman request below and the person must be very busy but surely this information cannot be classed as unable to disclose as her job and title requires the said data, so it must be very easy and lawful to attain from her?
16/04/2024
I understand that at some point in the last 5 years, the PHSO changed its complaint policy so that the, formerly named Review and Feedback Team, were no longer involved in the review of service complaints. 1.I'd like to be provided with information showing when that change occurred. 2.I'd like to be provided with information showing how this change impacted the number of service complaints that were upheld, partially upheld, and undertaken. Information that would show this might including something like the following: data from the 6 months before the change in policy, and data from the 6 months after the change in policy, showing how many complaints were made, if they were considered, and how many were upheld/partially upheld.
Please send email for Chief Executive Officer at L C C Name and mobile number Land line no Best regards (redacted)
I am writing to you under the Freedom of Information Act 2000 to request the following information for the Project "Project Name: PR2205 - Finance System Reference number: PAHSO001-DN705482-39461365 Link: https://www.contractsfinder.service.gov.uk/notice/f8edb410-a7fe-4cf0-8bf8-5fc5a2997640?origin=SearchResults&p=1" 1. Copy of successful tender – we want this information under freedom of Information act 2000 2. Scoring table of all bidders, split by scores awarded for each question of bid 3. Price/Cost Proposed by each Bidder – we want this information for all the bidders who submitted the response. 4. Name of the Winning Bidder. 5. Name & Rank of all bidders who submitted responses. 6. Approximate date that the tender will be reissued towards the end of the current contract period.
15/04/2024
Could you please provide the data in a spreadsheet? The PDF files do not extract into a spreadsheet, so that the data may be analysed. In addition, the MP’s are listed in first name order. It would help if the spreadsheet had separate columns for first name, surname and number of submissions. If you are able to add a column for constituency, that would be helpful, As a separate Request, can you please state how many total complaints were submitted in each year in respect firstly relating to the NHS, and secondly relating to “WASPI” women? That will allow a calculation of how many related to other issues.
Please could you provide me with a list of MPs who have submitted complaints to the PHSO, regarding The Pensions Ombudsman, over the last 2 years and how many of these complaints were upheld.
12/04/2024
According to Mental Capacity Act Code of Practice, your investigators have guidance on how they to conduct an investigation involving the Act and, what they need to do if a joint investigation is required with your colleagues the Local Government and Social Care Ombudsman. Please can you provide me with a copy of this guidance.
11/04/2024
I am afraid I do not understand some of the figures. I would highlight the following. • In 2018/19, 45 complaints were received about CQC and then it says 51 were concluded at Initial Checks & Primary Investigation. These figures do not match. Please explain. For the same year it then says 2 were accepted for detailed investigation and then refers to 3 detailed investigations concluded. Again, these figures do not match. Please explain. • In 2019/20 it says 0 complaints were accepted for detailed investigation and then says 4 detailed investigations were concluded. Please explain. • For 2020/21 it says 53 complaints were received and 52 concluded at the Initial Checks & Primary Investigation stage. What about the 53rd complaint? What happened to that complaint? • For 2021/22 it says 66 complaints were received and 68 were concluded at the Initial Checks & Primary Investigation stage. These figures do not match. Please explain. It then says 2 were accepted for detailed investigation but no outcome is given for these cases. Please explain. • For 2022/23 64 complaints were received and 64 were concluded at the Initial Checks & Primary Investigation stage. However, it then says 1 detailed investigation was concluded. Please explain. • For 2023/24 YTD it says 56 complaints were received and 60 concluded. These figures do not match. Please explain. Conclusion For the six years covered in your response there were 350 complaints about CQC and only 7 accepted for detailed investigation. This is an acceptance rate of 2%. That seems incredibly low. Please can you let me know under FOIA the overall number of complaints the Ombudsman received over this six-year period and what % of those cases were accepted for detailed assessment.
10/04/2024
Under the Freedom of Information Act 2000, we hereby request the following information with regards to healthcare issues at: • HMP Swaleside, Brabazon Road, Eastchurch, Isle of Sheppey ME12 4AX • HMP Woodhill, V2 Tattenhoe Street, Milton Keynes, MK4 4DA Please advise how many healthcare complaints have been filed against the Healthcare Team at these establishments. We are specifically requesting information from the timeframe of 2019 to present day on an annual basis.
On 8.6.23 a FOI request was made concerning the time spent on International Ombudsman Institute business by UK Ombudsman, Rob Behrens. You can see that request here. https://eur03.safelinks.protection.outlook.com/?url=https://www.whatdotheyknow.com/request/international_ombudsman_institut_2#outgoing-1487434&data=05|02|informationrights@ombudsman.org.uk|ad289693ccf74413323108dc41d829cf|7c88cec864114f329333cf6877fd3515|0|0|638457643914761053|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|0|||&sdata=M9dzt6R+88TSfQCEOtWVMwiCx9EHYXhdufN0lmFPRek=&reserved=0 The response listed just five events from 15.7.22 to 13.6.23 though accepted there could have been more but 'granular' records were not kept on how the Ombudsman spends his time. Your response omitted Mr Behrens visit to Warsaw on 6.12.22 and the subsequent working visit to Ukraine from 7.12.22 to 12.12.22 even though a detailed record existed in the form of a blog post published by PHSO on 23.1.23. https://eur03.safelinks.protection.outlook.com/?url=https://www.ombudsman.org.uk/news-and-blog/blog/ombudsman-peril-rob-behrens-visits-ukraine&data=05|02|informationrights@ombudsman.org.uk|ad289693ccf74413323108dc41d829cf|7c88cec864114f329333cf6877fd3515|0|0|638457643914769779|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|0|||&sdata=FjIrA06FcZGydn4p7Wx3ML2szmW4KnrLmnQnyQp19tA=&reserved=0 Following the investigation into IOI President Chris Field by the Australian Corruption and Crime Commission (CCC) in February 2024 for possible misuse of government funds when undertaking IOI functions, https://eur03.safelinks.protection.outlook.com/?url=https://www.abc.net.au/news/2024-02-14/wa-ombudsman-christopher-field-ccc-hearing-overseas-travel/103459830&data=05|02|informationrights@ombudsman.org.uk|ad289693ccf74413323108dc41d829cf|7c88cec864114f329333cf6877fd3515|0|0|638457643914776026|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|0|||&sdata=I29LQM1REf6CK+ZTKH/xsywkWycIlm2WbKHeHaVs67M=&reserved=0 can you provide the following information? 1. A complete breakdown of time spent by Ombudsman Rob Behrens on IOI activities since UK sign up in 2018. 2. A complete breakdown of costs for each activity including travel costs, accommodation costs and staff cover costs due to absence. 3. The source of the funding for IOI activity across the board.
05/04/2024
This is an information request relating to staff networks. Please include the following information for the following years, 2019/20, 2020/21, 2021/22 and 2022/23: • A list of all the staff networks at the organisation • Whether each network receives internal funding and, if so, how much (please express annually for the last four financial years) • How much FTE equivalent staff time each network is entitled to. For example, a staff network may have a chair who’s entitled to spend 10% of their working hours devoted to the network (please express annually for the last three financial years) • A list of events that each network has held in this financial year so far (April to the present day), including the title of the event, information on any guest speakers and the time of the event
Please could you provide me with the number of concerns and complaints to any branch of the ombudsman, that you have had about the dealings of Peugeot (car company) with regards to the 3008 Allure Puretech range, and other 3008 models since 2017.
02/04/2024
Please can you publish: (1)The number of complaints made about the PHSO for last 7 years (2) The nature / type / PHSO category of the complaint about the PHSO for instance the type of harm, maladministration, negligence, injustice etc. complained-of. (3) Whether the complaint was Found or Not Found (4) The amount of award or compensation paid in each Found case (5) The section and category of award invoked, according to the PHSO's Table of Injustice, for each instance in (4) If this information is already publicly accessible, please indicate this.
28/03/2024
The number of similar refund complaints since 01/10/2104 when vehicle tax became no longer transferable . In addition , how much has it cost the taxpayer defending this unfair mode of practice.
I would like a hard copy of the report, which was issued on 21st March 2024. I am a WASPI and lost over 4 years pension.
FREEDOM OF INFORMATION ACT REQUEST 2000 1. Please provide a copy of your published information in relation to your time scale for accepting complainants. Do not direct me to your website. 2. For the past 6 years, please provide the following information: 3. The number of complaints you have received about HMCTS and name the respective Courts. 4. What is your timescale for accepting complaints. 5. Please provide the number of complaints you have accepted outside of your timescale for referral of complaints to MPs. 6. Please provide the number of months, years outside of your timescale you accepted the above complaints. 7. Please provide the reasons for accepting all the complaints outside of your timescales 8. Please provide the organisations (to include HMCTS and the above Courts) you have allowed extension of your timescale for complaints to be investigated and why 9. Please provide the number of complainants who have complained about your service. 10. Of the above complainants, (at question 9) please state the number of subsequent complaints you have upheld, disallowed, refused to accept and the reasons for your decisions. 11. Did any complainants (where you have refused their complaints) subsequently refer any further complaints to the Ombudsman, of so, what were the outcomes of these complaints. 12. In relation to question 11, please provide the numbers that were refused, accepted and why. 13. For all the above questions, please provide the age, race, sex, disability of the above complainants.
Hello Parliamentary and Health Service Ombudsman, We are writing to you under the Freedom of Information Act 2000 to request information. Please provide the following details: 1. What software do you use for your payroll, hr and finance solutions, how much annually do you spend on each, when does each contract expire? 2. Do you manage your payroll in-house or do you outsource it if so, who do you outsource it to? 3. How many people do you pay each month using your payroll solution? 4. How many pensioners do you pay using your payroll solution? 5. Do you use Microsoft power platform technologies such as Power Automate, Power Virtual Agents? 6. What is the employee count at the Parliamentary and Health Service Ombudsman? 7. Do you collaborate with other organisations in the delivery of HR & Payroll shared services? If so which organisation? 8. Do you work with any industry experts such as ATOS, KPMG, EY, Accenture etc? 9. Who at Parliamentary and Health Service Ombudsman is the head of service for HR and Payroll software or services and what is their role? If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance, under the Section 16 obligations of the Act, as to how we can refine our request. If you can identify any ways that our request could be refined, we would be grateful for any further advice and assistance. If you have any queries, please don’t hesitate to contact us via email. Could you also please acknowledge receipt of our request?
I understand from a blog Mr Behrens shared, entitled On Ombudsman in Peril, (link below), that he made a trip to Ukraine via Poland in December 2022. I would be grateful if you could provide answers to the following questions regarding the trip:- Who funded the trip to Poland and Ukraine, and separately who funded the travel? - IOI, UK taxpayer, WA Ombudsman Chris Field, or funding from another source (if so, please name)? What expense was incurred? Was the trip made with the prior knowledge and permission of the UK Government? Did the Ombudsman use civilian aircraft? Referring to the title of the blog, An Ombudsman in Peril, did the trip to the war zone have to be vetted first by the UK government? Did the Ombudsman attend any meetings in Poland, who with, what were the outcomes and where can I find the reports of any such meetings?