05/02/2024
1) How many complaints have been made to the Motor Ombudsman about MotorEasy in the last 12 months? 2) How many complaints have you upheld in favour of a consumer against MotorEasy in the last 12 months? 3) How many complaints have you upheld in favour of MotorEasy against a consumer in the last 12 months?
02/02/2024
I would like the complaints details as I will be logging a discrimination complaint
30/01/2024
1. Please provide the titles of all jobs that you advertised directly or through recruitment agencies in 2023. I do not require job descriptions or job specs. 2. Please provide the number of individuals recruited in respect of each job advertised. 3. Where appropriate, specify the name of the recruitment agency that advertised each job.
22/01/2024
Thank you for your email. It does not seem to deal with my questions. Please clarify your response as follows: 1. I requested numbers of complaints the PHSO received over the past 10 years concerning the OPG, further broken down by categories of type of deputy if such a distinction is made. Your email states that attached is a table contains data up to 2015-16 only. However, the table appears to list data up to and including 2022/2023. Is this correct? 2. Please clarify whether the PHSO does or does not record on its database they type of deputy category. 3. The link to your decisions portal you provided shows that decisions are recorded only from 1 April 2021. Is that correct?
19/01/2024
1. Policies surrounding complaining about an individual from the PHSO 2. Acceptable Behaviour Policy
18/01/2024
Given the recent response UKVI supporting all evidence I supplied namely 1. I am a British citizen 2. I was lawfully married to {redacted} unfer Italian Law 3. That as Italian marital law does not allow name change in marriage and the reason there was and is the name verified on my British Passport. That as a dual national of Eire from birth an EU country it is not possible to hold a British passport in a surname contrary to that on an EU passport that adhers to EU Commission decisions already evidenced. 4. That the arrest out of my care of my Severley Mentally Impaired husband in Hull led to re-emergence of a subfile of a case already concluded in 1996 resulting in my husbands Leave to Remain. More concerning was the repitition of allegations on myself that again had already been concluded in the PHSO2012 and as the email of that caseworker that this would never happen again. IT HAPPENED AGAIN Thus my subject question. Is my case the only final decision that isnt?
15/01/2024
This is an information request relating to the Stonewall UK. Please include the following information: • Was your organisation a member of the Stonewall Diversity Champions scheme in the financial year 2022-23? • What was the membership fee given to Stonewall as part of their Diversity Champions programme in 2022-23 by your organisation? • Is your organisation currently a member of Stonewall’s Diversity Champions programme? • What additional monies have been given to Stonewall in 2022-23? Specifically, this incorporates: • Events/conferences (where, for example, your organisation has purchased tickets to attend or entered raffles or auctions organised by Stonewall). Please name any events/conferences that your organisation attended and the date attended. • Other programmes (such as LGBT Leadership programme, LGBT Role Model programme, Ally and/or Trans Ally programmes, as well as Train the Trainer programmes etc).
• Page 2 para 13 – “I believe I have access to the relevant legislative information and documents. A PHSO version of the Parliamentary Commissioner Act 1967, from which PSHO works would be helpful to me, even if it was in handbook form please?” • Page 3 para 2 – “PHSO has stated to me on 19-10-23 that “all PHSO employees, contractor with and follow the clear guidelines regarding standards of behaviour and conducts that are outlined in various polices then listed the following, is this still correct please? List- PHSO Casework Scheme of Delegation (ombudsman.org.uk) Service Model Main Guidance 14.0 20190401 (ombudsman.org.uk) PHSO_Code_of_Conduct_March_2019.pdf (ombudsman.org.uk) Service Model Policy and Guidance: Review and feedback Guidance 11.0 (ombudsman.org.uk) PHSO Casework Scheme of Delegation (ombudsman.org.uk) Equality, Diversity and Inclusion Policy. This last policy more concentrates on the treatment of PHSO staff rather than members of the public. However due to this policy being based on the Equality Act legislation, would I be correct in believing that all content equally applies to members of the public as well as staff members please?”
This is a request to the PHSO under the Freedom of Information Act. Please let me know (by electronic communication): 1. How many complaints the PHSO has received over the past 10 years concerning how the Office of the Public Guardian had dealt with complaints about deputies for financial and property affairs? Please provide the answer to question 1 broken down any categories of type of deputy appointment if such a distinction is made. 2. Please provide a further breakdown of complaints received to show: a. the number of such complaints found to be outside of the PHSO’s remit; b. the number investigated but found unsubstantiated; and c. the number upheld. 3. If there is a webpage link to summaries of complaints as defined in question 1, can you please provide it to me.
12/01/2024
I am making a request under the Freedom of Information Act for: (a) the number of investigations by the Ombudsman in which the recommendations have been refused by the investigated organisation; and (b) the names and dates of such investigations. If there are any steps I can take to narrow down this request for information then I would be grateful for your assistance. If there is anything further I can do to assist with the request please do let me know.
The PHSO Service Model Policy and Guidance states, "If you have any ... questions about the guidance or related issues then please email". Please can I request these questions are responded to quickly as I require the answers for my Judicial Review? My questions are - 1) Please will you email me a copy of the PHSO "Supervision Model and the Delegation Scheme"? 2) Please will you email me a copy of the PHSO "Service Model general guidance? 3) From the casework reference library, please will you email me all the information held on the specific subject area of PHSO 'timed-out'/'out of time' complaints and the meaning of the word "aware" within your casework and the Parliamentary Commissioner Act(PCA) 1967 legislation? 4) Please will you email me a copy of the PHSO manual for Dynamics 365? 5) The Parliamentary Commissioner Act 1967 (c. 13) is amended as follows-- In section 6(3) (provisions relating to complaints) for “may conduct an investigation pursuant to a complaint not made within that period if he considers that there are special circumstances which make it proper to do so” there is substituted— “(a) may conduct an investigation pursuant to a complaint not made within that period if he considers that there are special circumstances which make it proper to do so, or (b) shall conduct an investigation pursuant to a complaint not made within that period if the House of Commons so resolves”. Please confirm that PHSO is following this amendment for Parliamentary Commissioner Act 1967 (c. 13) s.6(3)?
09/01/2024
I'm surprised to hear that your board members are not concerned with standard of service that you provide. Would you be kind enough to tell me what exactly they do do, and how much are they paid by us for doing it?
03/01/2024
Please let me have: 1. The total number of complaints about GHGS (for whatever reason) received by PHSO since 1st January 2022 to date. 2. The total number of those in 1 above that concerned the measure – underfloor insulation 3. The total number of those in 2 above that included pricing concerns. 4. The total number of those in 3 above where PHSO has: a. Provided either preliminary or final findings in support of the pricing complaint. b. Provided either preliminary or final findings that reject the pricing complaint. c. Not yet produced either preliminary or final findings. 5. Also, please let me have the name of the Minister who has responsibility for the operation of PHSO.
22/12/2023
The Public Administration and Constitutional Affairs Committee (PACAC) opened its inquiry into the Ombudsman's 2022-23 Annual Report on 13th September 2023. The deadline for the submission of evidence was 20th October 2023. I ask for the following information 1. Either prior to the opening of the PACAC inquiry, or the closing date for submissions, did PHSO make any direct written or verbal communication with a) any individual b) any organisation and inform them that the inquiry was to take place 2. If such communication was made, to whom it was addressed. 3. If such communication was made, on what date(s) did it occur 3. In so far as I can see, the PHSO website, was silent regarding advertising the PACAC scrutiny session. There is nothing recorded in the news, blog or publication sections. Please confirm that PHSO gave no general information that the inquiry was taking place and that the public could give written evidence.
This is a request under the Freedom of Information Act 2000. My reasons for these requests are in italics. Response may be by email, preferably using a pdf format for any attachments. The office email address for Mr Behrens. This has been requested several times but has been ignored. I am not satisfied with the way my case has been handled. The deficiencies identified should, in my opinion, be brought to his attention. The internal instructions defining maladministration. The policy document explaining why these are not available on the internet like most other government departments. I have been told that when a government department is acting outside its legal authority, this is not maladministration. I want to see how this is defined.
21/12/2023
Due to the numerous changes to the above organisations since that time and due to the current backlog of cases, I would like to make an FOI request covering the following:. 1) How many complaints have you received about REMO and HMTCS since 2010? 2) How many were resolved in the applicants favour? 3) How many were not resolved in the applicants favour? 4) Which countries were involved? 5) What was the nature of the complaint?
20/12/2023
continuing care qmc and myself would like to ask four questions 1 Has Mr (redacted) ever dealt with an fast track. end of life case as an ombudsman. 2 Is it normal practice for an ombudsman to bring in a clinical lead who just had general knowledge when there are organisations who would certainly have the expert knowledge 3 When getting this complaint last September why did Mr (redacted) decided not to do anything with this complaint until l rang several times why did he bother if he didn’t want to take it. 4 Are all reports done by the ombudsman cold deliberately mocking other agencies...is it the normal process or was it just our report
I am looking for the costs incurred by the Ombudsman to date of investigating and reporting upon the complaints about communication of changes to women’s State Pension age.
13/12/2023
Under the Freedom of Information Act I request that PHSO identify your expenditure and ICE identify its expenditure on this extraordinarily costly investigation
The PHSO Evidence for PACAC's Scrutiny:- https://urldefense.proofpoint.com/v2/url?u=https-3A__committees.parliament.uk_writtenevidence_125826_pdf_&d=DwIDaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=Rbm6SSzB-RuZkBxvZzo7QNA7NNDpFVaH5P9CXsuN3oBHEawj63j348bb4fUMN5xG&m=aYXZoiHMXvnh16Ly0RpfPUCAfDPPdnwknix7sKDL1CWAkrxFyZb6dMvbJPBuIUVj&s=SqzNrG184ownJPfOGiYFrn1rwVkw2qYP5S5xmFFUtJU&e= States:- > 4.4. Ombudsman Reform > It is now eight years since the Government endorsed the principles for > reform of the public service Ombudsman system and yet no legislation > has been tabled to bring about these vital reforms. > Since 2015, services in the devolved nations have been modernised. In > England, and for reserved UK matters, the system remains complicated > to navigate, inefficient, with barriers to justice for individuals, > and a significant opportunity cost for public services. Independent > research commissioned by PHSO in March 2023 demonstrated the cost > effectiveness and efficiency of proposed reforms, saving £7.7m > initially which in turn could bring an additional > c.£40 million in benefits across the public service system over a > 5-year period11. In March 2023, we co-hosted a roundtable and panel > discussion with the Institute for Government, attended by Ombuds and > parliamentarians, to build consensus on key priorities for Ombudsman > reform. > PACAC and other select committees (including the Joint Committee on > Human Rights) have consistently supported reform. The independent 2022 > peer review of PHSO’s service agreed > that: “Further delay in achieving effective reform not only weakens > the Ombudsman; it also disadvantages complainants and the public as a > whole. For these reasons, we strongly recommend that the UK Government > should progress with Ombudsman reform”. I would like to know who are the 'other select committees' referred to in paragraph 3.