04/03/2024
I am writing to you under the Freedom of Information Act 2000 to request the following information for the Project "Project Name: Provision of Subscriptions for MS Dynamics Add-ons 1. Copy of successful tender – we want this information under freedom of Information act 2000 2. Scoring table of all bidders, split by scores awarded for each question of bid 3. Price/Cost Proposed by each Bidder – we want this information for all the bidders who submitted the response. 4. Name of the Winning Bidder. 5. Name & Rank of all bidders who submitted responses. 6. Approximate date that the tender will be reissued towards the end of the current contract period. We expect the responses to all the above questions under Freedom of Information Act 2000
27/02/2024
I would like to request that the following information may kindly be provided. Total number of employees (of all cadres and designations) at the office/s of Parliamentary and Health Service Ombudsman.
I am writing to you under the Freedom of Information Act 2000 to request the following information for the Project "Project Name: PR2191 - Provision of Digital Learning Contents Reference number: PAHSO001-DN672028-91212179 Link: https://www.contractsfinder.service.gov.uk/notice/e5516bfd-303f-4dfe-afab-cbb66cede935?origin=SearchResults&p=1" 1. Copy of successful tender – we want this information under freedom of Information act 2000 2. Scoring table of all bidders, split by scores awarded for each question of bid 3. Price/Cost Proposed by each Bidder – we want this information for all the bidders who submitted the response. 4. Name of the Winning Bidder. 5. Name & Rank of all bidders who submitted responses. 6. Approximate date that the tender will be reissued towards the end of the current contract period.
26/02/2024
I’m wondering if it’s possible to pull out the total number of CHC complaints handled by PHSO, and their outcomes, per annum? Ideally for the past 5 years, but grateful for any information you’re able to provide.
23/02/2024
I would like to submit a freedom of information request in respect of complaints about NHS in England for the following: Please email me with the number of complaints submitted to the Parliamentary and Health Service Ombudsman in 2022 and also in 2023. I would like to be emailed with how many of these complaints were actually investigated (not closed after initial enquiries) by the Parliamentary and Health Service Ombudsman? I would like to be emailed with how many of these complaints were upheld by the Parliamentary and Health Service Ombudsman? Please can you also email me with the length of time taken to investigate these complaints excluding those closed after initial enquiries?
22/02/2024
Please confirm the number of referrals made to the PHSO by month since the start of 2023. Please also tabulate the numbers which were countersigned by an MP. Please include the organisations complained about, and the number of complaints about each, in the list of monthly totals. For example, a spreadsheet with a row for each organisation, one for MP referral, and one for totals, with columns headed by month and year. Please also provide a list of MP’s who have made referrals in the past two years, along with the numbers made by each of those MP’s in each month of that time.
20/02/2024
Please confirm 1. how much was spent by PHSO on hosting the IOA visit (if anything), including but not limited to travel, accommodation, subsistence and conference venue booking, advertising materials and so on for: 1. PHSO 2. Other parties 2. please confirm how many members of PHSO staff attended the event
Please confirm: 1. how much was spent by PHSO on attending Bristol (including attending Bristol Food bank Easton Community Centre and Bristol Law Centre) in around September 2023, including but not limited to travel, accommodation, subsistence and conference venue booking, advertising materials and so on for: 1. PHSO 2. Other parties 2. please confirm how many members of PHSO staff attended the event 3. Whether any similar events are planed and if so what are the estimated/budgetted costs for each one
Thank you for your reply with clarifications. You also state: “In our previous response, we informed you that we could provide figures from the last two financial years, as this would be within scope. Please let us know if you would like us to do this.” Can you please provide the data for the last two years.
16/02/2024
Please confirm 1. how much was spent by PHSO on hosting the end of year/Christmas staff event in probably November or December 2022, including but not limited to travel, accommodation, subsistence and conference venue booking, advertising materials and so on 2. please confirm how many members of PHSO staff attended the event 3. Please confirm whether any speakers were paid and of so how many and the sum 4. Please confirm whether the speakers were given travel an subsistence and if so how many and the sum 5. Please confirm if the event was held in 2023
14/02/2024
Internal documentation showing PHSO internal procedure for investigating complaints. That should include the criteria under which complaints are investigated, the terms under which case handlers are to assess a complaint to determine if it should be taken forward etc. Statistics showing the proportion of complaints made and the proportion of those investigated by PHSO The data already requested showing the grounds on which the impact on an individual can be sufficient grounds for PHSO to investigate a matter. This must show such criteria are determined, and how the level of seriousness and impact upon an individual is determined by a caseworker.
13/02/2024
The request pertains to obtaining guidelines and policies from the Parliamentary and Health Service Ombudsman (PHSO) concerning the formal and final intervention process in cases where initial inquiries go unanswered. I am keenly interested in: a) The investigation procedures and timeline in cases where the organisation, subject to a complaint filed with PHSO in 2021, did not respond to initial inquiries, leading to the initiation of the formal and final intervention process; b) The timeline utilised during the formal and final intervention process, along with subsequent procedures employed by PHSO should the intervention prove unsuccessful. Including information on PHSO criteria applied to both the complainant and the organisation post-completion of the formal and final intervention process.
Furthermore, I request the PHSO's official policies on the organisations it oversees regarding: * The accountability of staff members for instances of maladministration or inadequate service. * The implementation of systemic changes to avert the recurrence of issues that precipitate complaints. While this FOI request centres on acquiring recorded information, I respectfully expect your cooperation in providing advice and assistance as mandated by Section 16 of the FOIA, aiming to enhance the transparency of this issue. Your prompt compliance within the statutory timeframe is anticipated, given the potential application of this information through official channels.
I am writing to you as a former patient of my NHS Community Dental Practice based in Sunderland who act under the South Tyneside & Sunderland Trust, registered under the National Health Service (NHS). My purpose for contacting you is to formally request information under the Freedom of Information Act 2000 regarding my recent discharge from your dental care and to seek clarification on any potential reasons for this action. I was recently informed of my discharge as a patient of nearly 10 years, from your practice, and as such, I am keen to understand the circumstances surrounding this decision. Specifically, I would appreciate information on the following: • The reasons for my discharge from your dental care. • Whether there were any specific issues or concerns identified regarding my treatment or attendance that led to this decision. • Clarification on any relevant NHS guidelines or policies that were applied in determining my discharge status. • Any additional information or documentation related to my case that you are able to provide ie copies of telephone conversations, emails and full case file etc • Furthermore, I would like to address any concerns or misconceptions that may have led to my discharge. Specifically, I am interested in understanding if there were any factors, such as the acceptance of new patients, including immigrants, and how many, which influenced the decision to discharge me from your care. Please be assured that my request is made in accordance with the provisions set out in the Freedom of Information Act 2000, and I understand that you are obliged to respond within 20 working days. I would appreciate your prompt attention to this matter and kindly request that you acknowledge receipt of this email. Should you require any additional information or clarification to process this request, please do not hesitate to contact me in this regard.
07/02/2024
I am writing to request information under the Freedom of Information Act 2000 (FoIA) regarding the training and competency of PHSO officers in handling FoIA requests, particularly with respect to the distinction between various types of documents and reviews. Specifically, I seek recorded information that details whether PHSO officers, responsible for making decisions on cases, undergo any form of testing or evaluation to ensure they have a comprehensive understanding of the FoIA process. This request is propelled by concerns emerging from the handling of case (Redacted), wherein there appears to be a lack of clarity in differentiating between an 'existing document requested under the FoIA' – specifically an 'internal review document prepared internally by the DHSC into their Covid-19 response' – and an 'internal review' that would be instigated if an authority fails to comply with the FoIA. The distinction in understanding these terms is crucial for the integrity and effectiveness of the FoIA process. Therefore, any and all information pertaining to training, evaluation, and guidelines provided to PHSO officers in this context is of interest. This includes, but is not limited to, training manuals, assessment criteria, internal memos, or guidelines pertaining to the FoIA process.
I am writing to request information under the Freedom of Information Act 2000, mindful of the cost limits under the Act. My request concerns the PHSO's procedures, training, and decision-making processes in handling complaints against the Information Commissioner's Office (ICO), focusing on potential biases or processes that might affect complaint outcomes. 1 Training Materials and Guidelines: Please provide copies of current training materials, guidelines, or directives given to PHSO staff regarding handling and processing complaints against the ICO. 2 Internal Communication Records: Access to copies of internal communications (emails, meeting notes, memos) specifically referencing case C-2120832. Names may be redacted. 3 Case Processing Criteria: Documents detailing the current criteria, benchmarks, or decision-making tools used by PHSO officers in deciding to uphold or dismiss complaints against the ICO. 4 Statistical Data on Complaint Outcomes: Statistical data or reports from 2023 onwards regarding the outcomes of complaints against the ICO handled by the PHSO. 5 Audit Reports or Reviews: Audit reports or reviews from 2023 onwards concerning the PHSO's processes and effectiveness in handling complaints against the ICO. 6 Correspondence with the ICO: Copies of correspondence between the PHSO and the ICO regarding case (Redacted) . Names may be redacted. 7 Training and Performance Reviews: Information on the training and performance reviews of PHSO officers involved in handling case (Redacted) . Names may be redacted. I understand the constraints of the FoIA in terms of cost and workload and have tailored my request accordingly. I look forward to your response within the statutory 20 working days as stipulated by the Act.
06/02/2024
I hereby issue a freedom of information request to receive a copy of the draft Parliamentary Ombudsman decision concerning maladministration of the state pension procedures by the DWP. Specifically the implementation of the governmental and parliamentary decision that led to my wife suffering a 6 year penalty in receiving her state pension. The cost ammounting to around 35,000 Euros.
I am writing to you under the Freedom of Information Act 2000 to request the following information for the Project Project Name: PR2195 - Provision of a Political Monitoring Service Reference number: PAHSO001-DN688139-84940581 Link: https://www.contractsfinder.service.gov.uk/notice/4537ef45-1b6a-4901-8558-8997226edffe?origin=SearchResults&p=1 1. Copy of successful tender – we want this information under freedom of Information act 2000 2. Scoring table of all bidders, split by scores awarded for each question of bid 3. Price/Cost Proposed by each Bidder – we want this information for all the bidders who submitted the response. 4. Name of the Winning Bidder. 5. Name & Rank of all bidders who submitted responses. 6. Approximate date that the tender will be reissued towards the end of the current contract period.
‘Under the freedom of information act, can you please provide me information on what percentage of cases are actually investigated by the PHSO and their outcomes?’
05/02/2024
Dear Parliamentary and Health Service Ombudsman, I hear the ICO can refuse a FOI request by using the s50 exemption and the only way to appeal is to PHSO. 1) How many appeals or complaints of this nature were received by PHSO in 2023? 2) How many of these were recorded as upheld? 3) What action is taken for those upheld (such as does PHSO instruct ICO to give a proper response)?