09/02/2023
I have been unable to find the data with regard to NHS investigations for the years 2017/18 and 2018/19. Your website is very difficult to negotiate in this regard as your reports are not made available under a single tab.
08/02/2023
I am writing to you under the Freedom of Information Act 2000 (“the Act”) to request a copy of your current service complaints policy.
for copy of all of your phso's relevant process & procedures for Quality Assurance, Audits, Reviews and investigations into putting right alleged past missed judgements
Please would you provide a copy of the “PHSO…guidelines which help us decide whether a case should be reviewed” as mentioned in your e-mail and confirm the date when those guidelines came into effect.
I am writing to ask for the total number of complaints received by the PHSO regarding potential maladministration by the DWP of changes to women’s State Pension age in the TWO calendar years 2015 and 2016.
During the months of October to December 2022 inclusive (e. g. 3 months), please can the Parliamentary and Health Service Ombudsman (PHSO) confirm how many complaints did the PHSO receive relating to the National Health Service (NHS) and what percentage of all complaints received by the PHSO during this period were NHS-specific complaints? In addition, how many and what percentage of all NHS-specific complaints received by the PHSO during this period related to “poor communication” either given to / received by carers and/or patients and please can the PHSO also confirm if “poor communication-related” NHS complaints are further sub-categorised into sub-sections like “poor communication relating to care of patient” or “poor communication relating to ongoing treatment” or “poor communication whilst a patient was in hospital” etc.? • If the PHSO does further sub-categorise this type of specific complaint then please can the PHSO confirm what are the 3 most common types of specific NHS-related “poor communication” complaints received by the PHSO and what percentage are each of these types of specific NHS-related “poor communication” complaints in relation to all NHS-related “poor communication” complaints?
Do we have a policy about how to deal with members of the public, in particular disabled people? Do we have a service complaints policy? Who created the PHSO? Where does funding come from?
07/02/2023
I refer to previous correspondence under your case reference : 00000522. It should be noted that to the date of this request PHSO has failed to resolve the dispute (which includes its premature and unlawful destruction of material) through its alleged internal processes and has not complied with the Pre-Action Protocol Practice Directions. In accordance with advice from ICO I make the following new request: Please advise what information your legal team holds as regards : (a) the Alternative Dispute Resolution process in relation to litigation ; (b) the reason why it considered that process to be inappropriate albeit it would keep it under review.
1. Copies of all PHSO Process/procedures/work aids etc in respect of the PHSO calculating a Financial Remedy payment for Service Failures by the PHSO itself. 2. Copies of all PHSO Process/procedures/work aids specifically linked to the Acceptance of and Timescales for Acceptance of PHSO offering a Financial Remedy payment for Service Failures by the PHSO itself. 3. Copies of all PHSO Process/procedures/work aids etc in respect of PHSO Staff having understanding of Mental Health issues (Depression, Insomnia, Panic attacks ) when calculating a Financial Remedy payment for Service Failures by the PHSO itself. 4. Copies of all PHSO Process/procedures/work aids etc in respect of the PHSO receiving feedback about its services whether positive or negative. +++++ Email does not appear to work +++++++++
03/02/2023
For the avoidance of doubt, I have obtained legal advice on my concerns. As such, I ask that copies of the below are provided: - Service Model Guidance (as referenced in your last paragraph) - Complaints Procedure (please note: this is not how a complaint is handled by the Ombudsman. I require the process of how a complaint against the Ombudsman service is handled).
About the terrible service the trading standards are giving the people. I am talking particularly about the motor trade. The Trading standards? What do they do Why can nobody get in touch with them? Why are they so alouf and not accountable to any cases. Why can we not talk in any particular way? How do we know they are doing there job. Why they have lots different rules per borough? We have come to the conclusion that they are not working in the intrest of the people. If we can not consult with them. So they can not be doing anything for us. No accountability from this department. Where as we have to have accountability! So we want a freedom of information act of how many cases they get within the motor trade. How many cases and penalisations they have given to traders. The result... Within the motor trade. How long they avt before implmenting policy. What there policy is... How long does it take per case to investigate What are the outcomes of convictions In particular/ Greenwich, Bedfordshire and Milton Keynes... Unless you can provide all records for all boroughs. We think this service should be dissolved if we find lack there of. Of accountability and more. We will be talking to Car traders AA. Which group. To get to the bottom of this
The number of complaints about maladministration received and answered by HMCTS in the years 2017, 2018, 2019, 2020, 2021, 2022? And. The number of complaints received about HMCTS staff with attitude problems towards providing reasonable adjustments in respect of the protected characteristics disability in line with Equality Act 2010 disabled people using HMCTS in the years 2017, 2018, 2019, 2020, 2021 and 2022? https://phso.houseonthehill.com/supisacs.dll?ID=41541d5f4ab34643&T=1673962013&A=Desktop&Form=Configuration
01/02/2023
I would be grateful if you could email me a copy of the full details and particulars of your PHSO complaints policy and procedure as previously requested.
You have specific telephone numbers for media enquiries only: 0300 061 4144/4234/4129 0300 061 4444 Out of hours media enquiries https://www.ombudsman.org.uk/news-and-blog/news/worlds-first-official-international-ombudsman-review-finds-uk-service-robust-and 1. For the months of October, November and December 2022, please provide the number of media enquiries you received. Specify how many of them were out of hours. 2. Break down the figures in 1. to show the names of the media outlets who contacted you and what they contacted you about.
30/01/2023
Page 38 of the IOI's annual report for 2020/21 refers to membership fees: https://urldefense.proofpoint.com/v2/url?u=https-3A__www.theioi.org_publications_ioi-2Dannual-2Dreports&d=DwICaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=Rbm6SSzB-RuZkBxvZzo7QNA7NNDpFVaH5P9CXsuN3oBHEawj63j348bb4fUMN5xG&m=F-VWwZoXJZpOd1DGQDWOnNkAAPLOTJ0xJHqN0_kQCkc&s=QNZwWNikrgmQckr27CguY-4wv0eXk-Q8ABaVcD3nNAw&e= 1. What membership fees did PHSO pay to IOI in 2020/21 and 2021/22? 2. Please provide a breakdown of all PHSO expenses associated with membership of the IOI in 2021/22 eg. travel and accommodation.
27/01/2023
I would like a copy of the following: Your internal service complaint procedure, for example, if the complainant has a complaint to raise against caseworker and the poor service that they have received from that caseworker, what is the procedure to register that complaint with the ombudsman, that is the documentation that I require.
25/01/2023
I also would like a Freedom of Information request about the level of complaints / dissatisfaction raised about Sydenham Green Group Practice asap?
This is a request for information from the Parliamentary and Health Service Ombudsman under the Freedom of Information Act 2000, relating to complaints of sexual misconduct made against NHS staff. Sexual misconduct includes, but is not limited to, inappropriate comments; inappropriate touching, sexual harassment, sexual assault, indecent exposure, and rape. Please note, there are two parts to my request. Please can you provide the following information: 1. Since 1 January 2015 up to 31 December 2022, how many complaints of sexual misconduct against NHS staff has the Parliament and Health Service Ombudsman investigated? For each complaint please provide: • The nature of the allegation • The gender of the complainant • The gender of the staff member 2. Since 1 January 2015 up to 31 December 2022, how many complaints of sexual misconduct against NHS staff has the Parliament and Health Service Ombudsman upheld? For each complaint please provide: • The nature of the allegation • The gender of the complainant • The gender of the staff member
20/01/2023
under the freedom of information act who is the local and social care ombudsman account to please?
I am writing to ask for the total number of complaints received by the PHSO regarding potential maladministration by the DWP of changes to women’s State Pension age in the six calendar years 2017 to 2022. I am aware of the ongoing investigation at Stage 2 and am not seeking further detail but merely request to be advised by return email of the total number of complaints received by PHSO on this topic.