08/03/2023
Your INVITATION TO TENDER Agency Recruitment Services Framework (For Permanent, Fixed Term, Temporary and Contract employment) PR2067 includes the following paragraph: "4.19 Rebate process guarantee on permanent and fixed term appointments will be as follows: If a candidate leaves, is dismissed or his/her employment is terminated within a specified number of weeks of commencing direct employment with PHSO (other than through redundancy), the relevant recruitment consultancy will pay PHSO, by way of a cheque or BACS payment, a rebate. The anticipated level of rebate is shown below: Week 1 – 4 100% Weeks 5 to 9 75% Weeks 10 to 15 50% Weeks 15 to 20 25% Week 20 to 26 10%" https://urldefense.proofpoint.com/v2/url?u=https-3A__www.whatdotheyknow.com_request_945459_response_2250415_attach_3_PR2067-2520Invitation-2520to-2520Tender-2520v3-25201.pdf-3Fcookie-5Fpassthrough-3D1&d=DwIFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=Rbm6SSzB-RuZkBxvZzo7QNA7NNDpFVaH5P9CXsuN3oBHEawj63j348bb4fUMN5xG&m=5CKobukjTMC7DkerNVThv4JJyfQUF9avBZTTSl6y8h4&s=7hJt52wqfAoDyOpjjgTB80ug-psYCrVvSA65WlXGVpo&e= 1. For each of the five periods specified, please provide the number of rebates you have received. 2. Please further state the date of the first and the last rebate received.
06/03/2023
Amanda Amroliwala (Q24) said the following to Pacac on 29/11/22: 'We have already been offering training, as part of the complaint standards, in mediation techniques to the frontline health services. It is something we can easily move across into MPs’ offices as well. ' https://urldefense.proofpoint.com/v2/url?u=https-3A__committees.parliament.uk_oralevidence_11960_pdf_&d=DwIFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=Rbm6SSzB-RuZkBxvZzo7QNA7NNDpFVaH5P9CXsuN3oBHEawj63j348bb4fUMN5xG&m=ISNZ3mV7kkelElKsSk2jLujCiIMCGX_GLWxpjV6_82Y&s=APsl9GHl29SPsDxcqTpI_-LKxmT3_4SC2nhteMU3gRs&e= 1. Please provide information on the total amount of training you provided in mediation techniques to the frontline health services in 2021/22. 2. If you advertise your training in mediation techniques, please provide the information that you use to advertise it. 3. Please provide the amount of income you earned or costs you incurred in providing training in mediation techniques to the frontline health services in 2021/22. 4. Please provide a summary of what the training you provide to the frontline health services entails.
03/03/2023
1. Do you use bulk emailing software for the purposes of emailing updates about services? If so…. Please provide the name of the software supplier and product name used? 2. Please provide the current contract expiry date? 3. Please provide the current contract value and the annual support and maintenance costs? 4. Are you planning to go to market for a different software supplier? If so, when? 5. Please provide the name, job title, contact number and email address of the person responsible for the management of the software? 6. My understanding is, you have a preference to work with local suppliers, is this the case with your bulk emailing software?
02/03/2023
I would be most grateful if you would provide me, under the Freedom of Information Act, details in respect to the contract below. Recruitment Agency framework: https://urldefense.proofpoint.com/v2/url?u=https-3A__www.contractsfinder.service.gov.uk_Notice_a677ff22-2Ddaa2-2D4b32-2Dae87-2D4e2dee83a23f&d=DwIFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=Rbm6SSzB-RuZkBxvZzo7QNA7NNDpFVaH5P9CXsuN3oBHEawj63j348bb4fUMN5xG&m=RRYl3QQ0jUXfQVetgB6_esQ_TG1t36UDhCTg97L1G_c&s=J4c4TlUv9XgsiiN5RonUteQSZWCUTjNgZJmGKxeTNDM&e= The details we require are: • What are the contractual performance KPI's for this contract? • Actual spend on this contract/framework (and any sub lots), from the start of the contract to the current date • Start date & duration of framework/contract? • Could you please provide a copy of the service/product specification given to all bidders for when this contract was last advertised? • Is there an extension clause in the framework(s)/contract(s) and, if so, the duration of the extension? • Has a decision been made yet on whether the framework(s)/contract(s) are being either extended or renewed? • Who is the senior officer (outside of procurement) responsible for this contract?
1 which factors does the PHSO accept as a valid reason for an individual to delay their submission of a complaint? Have you ever investigated any complaints that have exceeded your 12 month time limit? 2 How many complaints relating to racial discrimination within Frimley Healthcare Trust has the PHSO investigated? 3 what percentage of the above complaints has the PHSO upheld?
Please can you provide the internal structure and staff line hierarchy of PHSO FOI request unit, up to Board Level, with names, departmental position and business phone contact number/extensions and business email addresses for each.
1. What time is laid down in your regulations/guidelines/codes/staff manuals or any other documentation to allocate a case to a caseworker. If no time frame is laid down and or set out how do you decide upon what is a reasonable time frame for the aforementioned. Who sanctioned this decision? Are the same guidelines used for all the PHSO departments? If not why not? 2. What timeframe is considered to be outside of the period of time in which cases have been waiting to move through to a caseworker. Who made the final decision regarding this? Is the above the same for all PHSO departments. If not why not. 3. State the number of cases inside the required timeframe for the years 2021 and 2022 to be shown separately for all PHSO departments. 4. State the number of cases outside the required timeframe for the years 2021 and 2022 to be shown separately for all PHSO departments. 5. Who was responsible for the decision to pause the health caseworker in the summer of 2020. Was the aforementioned the same for all PHSO departments? If not why not. 6. Were the public advised of the aforementioned. If so where was this published together with the frequency and dates. How were visually impaired and/or deaf persons made aware. If the public were not notified who made the decision to do this. Kindly furnish the date this decision was made. Was the ruling/decision applied to all PHSO offices. If not why not. 7. How many complaints were made in 2020 and 2021 in all PHSO offices in particular Manchester and London. Please list years and All PHSO departments separately. If you wish clarification on any of the above please do not hesitate to contact me.
01/03/2023
How many SI patients deceased investigations in NHS have been DECLINED in these years please: 2015-2016-2017-2018-2019-2020-2021-2022 second FOI request Omitted ADDRESS Clarification requested Information sought.How many. Investigations by the Parliamentary Ombudsman PHSO after NHS resolution has been exhausted by NHS Trusts, Ambulance trusts after not being open and honest, covering evidence up, breaching the duty of candour when a series incident has occurred. A DEATH of a loved one. Sudden death suboptimal care,. Negligence.How many have been DECLINED by the PHSO or case worker.These are deaths which the PHSO have a statutory right to investigate and bring to light the truth and investigate blame. Not the balance of probibility . A SERIOUS INCIDENT is not Debonems customer services or complaints.Some one has ended up dead.. Your three websites are useless.If you don't understand then refuse this FOI request.Just send me on what grounds you refuse
28/02/2023
If your complaints process were spoiled in order to trash a complaint, through fabricating delay for example, what recourse is available to the complainant? Is your internal complaints process up to the task or, is it for some other authority to investigate such a complaint? Kindly supply me copy of your policy document dealing with the above.
Could you please as a matter of urgency advise me of the following. The MP with responsibility of the overseeing of your department and work. The Senior Civil Servant / Manager who works at PHSO.
24/02/2023
PHSO estimates it would take five minutes per case to determine whether it was referred to another organisation, so it would be possible to check through approximately 216 cases. This comes to roughly an eight-week period in the last two years. If you wish to specify a time period of interest then the request might come within the cost limit. End quote The timeframe we would like you to focus on How many PHSO Concerns raised were passed on to other organisations, Including All organisations in United Kingdom And Those in Scotland for example SPSO, Dates of all Concerns redirected to SPSO (with SPSO being the Scottish Public Service Ombudsman)” First week in November 2019 If any were referred on First week in December 2020 If any were referred on Any in January 2022 If any were referred on
Please honour this freedom of information request; Regarding the policies pertaining to the use of words considered to be offensive, please provide me with the following: List of words considered be offensive List of all names of staff members associated or singed to agree with the said policies, and their position, job title and the condition upon which this signature was imposed upon them. IE, forced to sign it to be able to keep their job, singed it voluntarily, or was a participant on the creation or distribution of the policy forms. Was the individual policy shown to any signee without clutter with regards to other policies that may effect or otherwise incapacitate their ability to provide an adequate service? Please provide any information containing said policies and accompanying documents.
Therefore in light of your first bullet point on page 2 of your covering letter could you please provide the following • An explanation of the clinical advisors terms of reference. If there is a document covering these that will suffice. • A copy of the Principles of Good Complaint Handling to which you refer •
How many complaints have been referred to PHSO in relation to trans healthcare? This includes but is not limited to wait times for treatments (e.g. diagnosis, hormone replacement therapy, hormone blockers, various surgeries), denial of treatment, or transphobic experiences within the NHS. I would like the number of referred complaints for each calendar year of the last decade (2013-2022). How many of these complaints are upheld fully, upheld partially, not upheld, awaiting investigation, or currently under investigation. clarification Thank you for your email. You say you are not able to provide any recommendations because of the number of complaints received across the five relevant categories. Are you able to clarify this for me? Would one year's worth of data still exceed the limit (e.g. complaints made during 2022)? If this would not exceed the limit may I receive the number of complaints (split their outcomes) across the five categories during 2022. Further clarification. Could I then please the number of cases (and outcomes) for those five complaint components in 2022. I understand this won’t include those cases closed at the initial checks. If it will not exceed the time limit before incurring fees, could I also have the same information for 2021.
23/02/2023
For completeness & to confirm my observations that the PHSO is not fit for purpose, I also wish to make a Freedom of Information Request, FOI. I require details of "How many complaints have been made to the PHSO in the last 5 years". Also "how many of these complaints were fully upheld".
17/02/2023
The date range for the request is for 2022. The data shall include a breakdown by individual departments (e.g. separate departments, agencies, or public bodies within the main government agency), if applicable. Where data isn't available for the entire year, please provide the data and timescale it relates to (e.g. X emails over the last 90 days). 1. How many malicious emails have been successfully blocked/detected? 2. If possible, please provide a breakdown of figures by malicious email type, e.g. spam, malware, phishing, and ransomware. 3. What percentage of malicious emails were opened by staff? 4. What percentage of malicious links in the emails were clicked on by staff? 5. How many email accounts/employees are there within your department?
15/02/2023
I am writing to ask if it is possible to be provided with the number of complaints the PHSO have received about the Planning Inspectorate this year (2022/23)? And if possible, the number of those that were upheld? We include this data in our annual report so if there is somewhere I can access this data myself, I would be happy to do so.
Can you tell me what proportion of the highest paid 10% of people on your payroll are from BAME backgrounds? Furthermore, what proportion are women?
I understand that case summaries/decisions are currently available from February 2014 to December 2015 and from April 2021 up to October 2022 on your decision portal, but I am requesting details of all complaints against North Middlesex University Hospital Trust from January 2016 to March 2021 and from November 2022 to January 2023, that are not available on these sites for the intervening dates.
14/02/2023
How many instances have there been in the past ten years of complaints to the Ombudsman regarding the Urology Department West Suffolk NHS Foundation Trust and patients of the Trust with actual or potential prostate cancer symptoms? Within the same ten year period how many complaints have been made regarding ( Detail Redacted )and/or their team?