30/06/2026
Any internal policies, procedures, or guidance relied upon in handling my complaint
I am looking for some assistance with your organisation’s Spend/Transparency data, available on the following weblink: https://www.ombudsman.org.uk/about-us/corporate-information/freedom-information-and-data-protection There appears to be no file available for the month of March 2026 Could you advise when the file will be made available to view online? Would it be possible for you to email me a copy of the March 2026 file please and thank you.
26/06/2026
I am writing to make a request under the Freedom of Information Act 2000. Please provide the following information: 1. The number of complaints received by the PHSO between 1 January 2018 and the date of this request concerning the conduct of the FCA in its regulation of financial services firms, broken down by year. 2. The number of complaints received by the PHSO between 1 January 2018 and the date of this request concerning the FCA's handling of complaints about the treatment of disabled or vulnerable customers by financial services firms. 3. The number of complaints received by the PHSO concerning the ICO's handling of data protection complaints from disabled or vulnerable individuals between 1 January 2018 and the date of this request. Please provide the information in electronic format.
I would like to be informed of any complaints made regarding the palliative care nurses for nhs herts in the last 5 years. The complaint is made about the Hertfordshire community NHS Trust specifically. As this narrows it down please check all records of complaints before ‘investigative ‘ stage. There should be adequate time to check the complaints.
25/06/2026
Thank you for the response and yes I was not asking for personal details, but trying to find our how many of any safeguarding issues with GPs are bullying and/or school bullying cases
19/06/2026
I would like the information on what is sprayed above us daily for two years in uk Skys we are fed up of the lines and then told it’s cloudy even though it’s smog now uk food is contaminated and we in uk want to know if weather modification on the actual gov site is healthy for humans we have a right not to tested on I have a vote of no confidence in uk government in 2026 covid was a lot now playing god with uk weather
18/06/2026
1)How many complaints against cafcass has been recorded by parliamentary health 2020 2021 2022 2023 2024 2025 2026 2) how many conplaints against cafcass has parliamentary health not opened 3) how many conplaints was not investated? 4) On the conplaints that have been recorded what was the outcomes? 5) What is parliamentary health policy when Cafcass makes false statements false 6) why has parliamentary health covering up serious crimes by Cafcass 7) What is Cafcass complaints policy 8)What is parliamentary health conplaints policy? 9)When a judge makes a order on false allegations does the family court and cafcass ask for evidence and is the evidence checked like for example domestic violence allegations 10)A book on parliamentary health policy books especially parliamentary health policy book with regards to handling a complaint against cafcass? 11)Why has parliamentary health failed to look at serious crimes committed by Cafcass? 12)what was parliamentary health policy when recording with regards to covid vaccines? Harm injury and death? 13)How many reported crases against cafcass have there been opened against Cafcass? 14)How many reported cases was opened since 2020 2021 2022 2023 2024 2025 2026 15)What was the outcomes? 16)What is parliamentary health policy and policy book in covering up serious crimes 17)How much money does parliamentary health pay for legal advice? 18)Does parliamentary health have in house legal department? 19)Who set parliamentary health complaints procedure? 20)And in what year ? 21)What is the procedure when serious crimes are being committed ? 22)what is the procedure to cover it up? 23)what is parliamentary health accountability policy? 24)What is parliamentary health policy misconduct in public office? 25)can cafcass write a report and write anything they wish ? 26)What is parliamentary health policy on lies on reports that a government organisation has made ???? 27)On why there has been no investigation into my claims of corporation with in your organisation who investigate cafcass?? 28)Who holds cafcass accountable Please confirm or deny the following allegations by taking them aboard in turn and answering with "YES" or "NO": 29) CAFCASS Guardian ad Litem and/or representative solicitors instruct or otherwise coerce expert witnesses acting on instruction from all parties, over what to write in their reports to the Family Courts. 30) CAFCASS Guardian ad Litem wilfully misrepresents either by policy or by choice, the wishes and feelings of the minors whom she is charged to represent. 31) CAFCASS' unstated policy by formative and ongoing doctrine is in line with CORAM's stated goal to reap profit by way of removing minors unlawfully from their natural parents and placing them with those wholly unsuited to raising children in any sort of environment. 32) CAFCASS' unstated policy by formative and ongoing doctrine is to commit serial perjury to meet the goal as stated in point 3. 33)CAFCASS' normal operating procedure, in collusion with Local Authorities and Family Panel specialist legal practitioners, is in line with Government stated policy to reach targets not to protect children as is the public face of the organisation, but to create and maintain profit at zero-return cost to every single Council Tax payer in the country and the psychological and physical cost to every parent and minor they succeed in separating. 34)CAFCASS' operations are not in line with normal advocacy procedures of an ostensibly nonprofit-making advocacy service for children, they are more in line with a profit-making service industry at the beckon call of Local Authorities under a private agreement to accelerate the process of removal for financial gain. 35) CAFCASS is in direct receipt of monies from Local Authorities and adoption agencies in order to buy CAFCASS' voice at family proceedings, further denying any illusion of a fair hearing to the families, particularly the children. 36)What roll does parliamentary health participate with CAFCASS ? Do they work together
16/06/2026
3. INTERNAL POLICY ON SCOPE REVISION A copy of any internal policy, guidance, or procedure governing: a) How investigation scope is set and agreed with complainants b) The process by which an agreed scope may subsequently be revised c) What notification or consultation with the complainant is required before a scope revision takes place
I am writing to make a request under the Freedom of Information Act 2000. Please provide the following information specifically relating to Charing Cross Hospital (Imperial College Healthcare NHS Trust) for the past 3 years (or the most recent available period): 1. Total number of formal complaints received each year 2. Breakdown of complaints by category (e.g. clinical care, communication, safeguarding, discharge, staff conduct) 3. Number of complaints involving safeguarding concerns 4. Number of complaints upheld, partially upheld, and not upheld 5. Any complaints reports, summaries, or audits produced for this site during the same period
10/06/2026
I am writing to submit a request for information under the Freedom of Information Act 2000. I would be grateful if you could provide the following data: 1. The organisation’s monthly sickness absence rate for the period January 2025 to April 2026. 2. The organisation’s monthly turnover rate for the period January 2025 to April 2026. In addition, I would appreciate clarification on the methodologies used to calculate these figures. Specifically: • How is the sickness absence rate calculated? For example, is it determined by dividing total sickness absence hours by total contracted hours? • How is the turnover rate calculated? Is it based on a 12 month rolling period, calculated by dividing the total number of leavers in the past twelve months by the average number of employees over the same period? If alternative calculation methods are used, I would be grateful if you could outline these.
09/06/2026
I am writing to request recorded information held by the Parliamentary and Health Service Ombudsman (PHSO). The PHSO exists to investigate complaints concerning maladministration, service failure and injustice involving Government departments and other public bodies. In that context, please provide any recorded information (including policies, guidance, procedures, governance documents, legal framework documents, memoranda, briefing documents, operational guidance or decision-making frameworks) which establishes: 1. The PHSO’s role, responsibilities or obligations when presented with credible evidence of: • fraud; • corruption; • misconduct; • maladministration; • abuse of public office; • institutional failure; or • systemic failures affecting access to justice or accountability. 2. Whether the PHSO has any legal, statutory, procedural or policy obligation to: • receive such evidence; • assess such evidence; • record such evidence; • refer such evidence to another authority; or • otherwise act upon such evidence. 3. Any recorded information identifying circumstances in which the PHSO may: • refer information to a police force; • refer information to a regulator; • refer information to another oversight body; • notify Parliament; or • produce a special report concerning systemic failings. 4. Any recorded information describing how the PHSO handles situations where: • multiple public authorities are alleged to have failed; • jurisdiction is disputed between public bodies; • a complainant alleges systemic institutional failure; • a complainant alleges that no authority is willing to receive or investigate evidence presented. 5. Any recorded information identifying: • what referral pathways exist where the PHSO itself cannot investigate; • what guidance staff are provided regarding directing members of the public to appropriate authorities; • whether there are circumstances where evidence received may be forwarded voluntarily to another authority. 6. Any recorded information concerning: • the Parliamentary Commissioner Act 1967; • the Ombudsman’s powers to investigate maladministration; • reporting obligations; • escalation mechanisms; and • circumstances in which matters may be brought to the attention of Parliament. For the avoidance of doubt, this request is limited strictly to recorded information held by the PHSO. It does not seek: • legal advice; • opinion; • interpretation; • case-specific information; or • personal data. If any of the requested information is publicly available, please provide direct links and identify the specific documents relied upon.
08/06/2026
I am writing to raise a Freedom of Information request concerning Langport Surgery, Langport, Somerset TA10 9RH. Could you please tell me, as of the 7th June 2026, the percentage of the surgery’s patients who have repeat prescriptions; repeating every 28 days, 56 days and those greater than 56 days.
Information on average complaint handling times for NHS complaints escalated to the PHSO over the last 3 years.
05/06/2026
Clinical Advice – Adequacy, Relevance and Independence • Documentation evidencing the qualifications, professional registration, and clinical discipline of the independent clinical adviser • Details of the adviser’s experience relevant to: o Complex care needs comparable to those in this case o Multidisciplinary assessment processes o Personal Health Budget (PHB) structures, including Direct Payments and Notional PHB arrangements o Assessment of actual care delivery versus commissioned care planning o Interaction between clinical need and funding/control mechanisms • Information regarding the selection and appointment process for the adviser, including: o Criteria used for selection o Any procurement or allocation process • Evidence of any conflict of interest assessment, including: o Whether the adviser has previously worked with North Central London ICB or the Trust o Any involvement in similar policy positions or disputes o Any financial or professional alignment with the Trust and ICB commissioning models under consideration
29/05/2026
I write to make a formal request for information under the Freedom of Information Act 2000. Question 1 In the period from 1 December 2025 to the date of your response, how many complaints has the PHSO received about the Pensions Ombudsman's handling of complaints from Civil Service Pension Scheme members — specifically complaints arising from delays in pension activation following the transfer of scheme administration from MyCSP to Capita on 1 December 2025? Question 2 Of those complaints, how many relate specifically to the Pensions Ombudsman declining to investigate on the grounds that the complainant had not completed the Internal Dispute Resolution procedure with the scheme administrator?
The number of livers (Only O+ and O- tissue type) that were transplanted into patients at King's College Hospital, London - broken down by month from January 2022 until September 2025.
26/05/2026
This is an information request relating to private health insurance for staff. Please provide me with the following information for the 2025-26 financial year: 1. The total amount spent by your organisation on funding or subsidising private healthcare/medical insurance for your staff during the 2025-26 financial year. 2. A summary or copy of the private healthcare policy/policies currently available to your staff. Please include details regarding the level of cover provided and the eligibility criteria for staff to access this benefit (e.g., whether it is available to all staff, or restricted to certain pay grades or roles). 3. The total number of staff members who were enrolled in or successfully claimed from this private healthcare scheme during the 2025-26 financial year.
21/05/2026
Please can you state how many complaints the PHSO has received concerning children's safeguarding for allegations for fabricated and induced illness between the period 2020 to present day. Please include complaints that were accepted and investigated, alongside complaints that were declined investigation. Please send over all documentation/reports you hold regarding this matter, including where the complaints originated from/location in the UK.
I would like to proceed with the second option you suggested — cases relating to Royal Cornwall Hospitals NHS Trust that progressed to investigation stage over the last 5 years — as I believe this will provide the most meaningful data. Specifically, within that narrowed scope, I would like to request the following: 1. The number of cases relating to Royal Cornwall Hospitals NHS Trust that progressed to investigation stage in each of the last 5 complete financial years, where the complaint component was categorised as "pregnancy and childbirth." 2. Of those cases, how many were: (a) upheld in full; (b) partly upheld; (c) not upheld. 3. Where cases were upheld in full or partly upheld, any brief summary information already held — such as the nature of the failing identified — without requiring the creation of new information.
19/05/2026
Under the Freedom of Information Act 2000, I request the following information: 1. The total number of complaints made to the PHSO relating to maternity care provided by Royal Cornwall Hospitals NHS Trust (RCHT) in each of the last ten years (2015–2025), broken down by year. 2. Of those complaints, how many were: (a) upheld in full; (b) partly upheld; (c) not upheld; (d) not investigated or closed early. 3. The total number of maternity-related complaints made against any NHS trust in England in each of the last ten years, broken down by year and outcome as above. 4. Whether RCHT's maternity complaint volume or uphold rate is above or below the national average for NHS trusts of a comparable size and type. I would prefer the response in a structured format such as a spreadsheet or table where possible.