23/12/2024
1. How much did the investigation and production of the report as a result of the Waspi complaint cost the Ombudsman? 2. How many people worked on the complaint and report over the six year period (and were they full or part-time) it took the Ombudsman to investigate?
Under the Freedom of Information Act I am emailing to request the following information: 1. How much did the investigation and production of the report as a result of the Waspi complaint cost the Ombudsman? 2. How many people worked on the complaint and report over the six year period (and were they full or part-time) it took the Ombudsman to investigate?
20/12/2024
To ensure that you have escalated this issue correctly, please confirm that rebecca.hilsenrath@ombudsman.org.uk is the correct email address for the Ombudsman, and provide me with the names, email addresses of, and physical mail addresses for the PHSO's: • Ombudsman • Chief Executive • Chief Operating Officer, and • Chief of Staff
Under the victims code complaints can be made about the police to you. Does there need to be a death or a serious sexual assault for there to be a complaint made to you under the victims code? Can it include other crimes and offenses .i.e harassment, threats, property assault, breaking and entering all under sexual violence or serious sexual harassment? Can this be looked at under the victims code?
I would like to request the following information: the total financial cost of the PHSO's investigation into the women's state pension age.
19/12/2024
I notice from your Review Policy that certain groups automatically get escalated to OAT if they complain about your decision. Please can you tell me which groups these are? It also says medium risk cases get escalated. Please can you tell me what 'medium risk' means and if possible give generic examples to illustrate this?
Can you please provide the number of cases containing the key words DNR, DNACPR, Do Not Resuscitate, and Do Not Attempt Cardiopulmonary Resuscitation over the last five years.
17/12/2024
I understand that the Parliamentary and Health Service Ombudsman would be aware of any systemic records of complaints in relation to the NHS (both the ICB and CWPT) in relation to failures of adequate treatment for vulnerable young people with Autism, ADHD, PDA and associated trauma/anxiety I appreciate that it is not possible for you to release individual details of complains that have been investigated and this is not what I am seeking. I would like to know if there are multiple examples of the NHS (ICB and CWPT) where there have been failings in the treatment that would indicate systemic failings
12/12/2024
Wanted to know how many cases are dealth with every year? How many people are there to process all the cases? How long does each case take on average? What is the average cost to each case? What percentage of cases are found in favour of the person/persons complaining?
I request the publication of detailed data on crimes committed by illegal migrants over the last 5 years, including Total number of crimes committed in the UK slowing the calculation of Proportion of total crimes attributed to illegal migrant Types of crimes committed and number of times committed Nationalities of perpetrators
In a situation where all parties (the case worker, the supposed external adviser, and the Ombudsman Assurance Team) knowingly produced and supported a fraudulent report, what internal and non-court-related procedures can a complainant pursue for remedy?
10/12/2024
1) The number of complaints regarding health submitted to your office during the calendar year January to December 2023 and for the year-to-date 2024. 2) Of the total number of complaints identified in 1. above, for each year, please advise how many complaints were progressed/investigated and how many were not progressed/investigated? 3) Of those not progressed/investigated as identified in 2 above, what were the reasons for this *: a) Prematurely submitted before the complaint with health organisation was completed b) Time-barred c) Legal action had been started d) Not considered serious enough e) Resource-heavy f) Other (please specify) * If your data can only be extracted using alternative, pre-defined criteria, please use these instead. 4) Referring to the numbers identified in 2. above **: a) Of complaints progressed, please advise how many patients were under 65 years of age and how many patients were 65 or over. b) Of complaints not progressed, please advise how many patients were under 65 years of age and how many patients were 65 or over.
05/12/2024
Dear Parliamentary and Health Service Ombudsman FOI team, I am writing to you under the Freedom of Information Act 2000 to request information about the number of complaints received about DNACPR forms in the last 6 years. Please may you provide me with: 1. The total number of complaints the Parliamentary and Health Service Ombudsman received each year from 2018 - 2024 challenging a DNACPR form decision If possible, please provide this information in a format that allows for easy analysis, such as an Excel spreadsheet or PDF document. If you can identify any ways that my request could be refined, I would be grateful for any further advice and assistance. If you have any queries, please don’t hesitate to contact me via email or phone and I will be very happy to clarify what I am asking for and discuss the request, my details are outlined below. Thank you for your time and I look forward to your response.
Since 2019 how many complaints have you received from patients about outcome desions, from icb for plastic surgery. Ie thigh lift or reduction or Breast lift or reduction and any other area. And out comes of applications. Any compensation awarded. Please provide since 2019. Applications from across the board Please list icb if possible
Dear PHSO I would like to make FOI request relating to the following. Please can you tell me - the longest extension given to someone beyond the 30 day deadline to respond to the PHSO - the longest extension given to someone beyond the 30 day deadline to respond to the PHSO due to a medical condition/emergency - the longest extension given to someone beyond the 30 day deadline to respond to the PHSO due to a mental health condition/emergency - how many extensions have been given beyond the 30 day deadline to respond to the PHSO over the last five years - the longest delay that the PHSO has required while providing its service
Please disclose the guidelines for PHSO investigators or any similar internal document that assists PHSO investigators in reaching the conclusion that failure to follow the organisation’s complaints policies is a failure, in the same way that non-compliance with relevant NHS regulations is also a failure.
03/12/2024
Please can I amend this request as follows: Please can I have copies of PHSO decisions which match the following criteria: 1. Are complaints about a hospital or hospital trust 2. Are fully or partially upheld 3. Whose text contents match the following words/phrases: "mislead" "misled" "misleading" "dishonest" "dishonesty" "cover up" "cover-up" "covering up" "untruthful" 4. Have been published since 1st January 2017 (inclusive) Hopefully this will prevent the need to read through cases. Please can you assist on how I might modify my query if this is not the case?
I would like to know how many cases were investigated after time limits were set aside? stats on how many cases were investigated following the time limit being set aside in 2022, 2023, and 2024? Are you able to provide a summary of an example of where time limits have been set aside?
02/12/2024
He also requests details of other cases involving organisations who have been ‘deliberately misleading, or was dishonest with a complainant’
29/11/2024
I am writing to request copies of e-mail correspondence between your organisation and the General Medical Council regarding physician associates. Please could you provide copies of emails which: - Contain the keywords "physician associate" or "physician associates" or "PA/AA" - Were sent or received from the General Medical Council. The email domain is @gmc-uk.org - Time limit: last 3 months (17 August - 17 November)* Please redact personal information as required and include email attachments.