27/11/2024
Please can you provide me with your salary bands/pay bands.
18/11/2024
under the freedom of information act, can you supply the name and rank of the clinician that you claim to have advised you throughout please.
The total number of cases you have handled each year, as well as the current number of cases under investigation. The average wait time for a response, broken down into categories of 3 months, 6 months, 12 months, and 18 months or longer. The average time it takes for cases to be fully resolved.
"Making sense of the muddle: the ombudsman and administrative justice, 2002–2011", published in 2012 in the Journal/Conference "Journal of Social Welfare and Family Law". Note from the sender: I'm researching administrative justice systems and your reflections as an Ombudsman are crucial. Such firsthand experiences would enhance my analysis. Can you share the PDF?
15/11/2024
I am writing from the office of Rt Hon. Anneliese Dodds MP. I hope that you will be able to help. Anneliese would like to know what percentage of cases referred to you are not taken forward as they are out of your scope because of time limits? Can you brake this down to say what percentage of NHS cases referred to you are not taken forward because they are outside time limits? I understand that there is guidance to set aside the time limits, what guidance is there for caseworkers on this? What percentage of those who ask for time limits to be set-aside are investigated?
I am emailing for information under the FOI Act. Please could you tell me: 1: How many complaints you have received about the CQC for each of the last 10 years? 2: How many were upheld?
14/11/2024
PHSO published a leaflet on its website regarding how the PHSO can help individuals who want to make a complaint about NHS or Government Organisations. In the leaflet it states: "You have a year from when you first knew about the problem to bring your complaint to us" Please confirm whether this is factually correct, particularly in cases where the organisation takes more than a year to investigate the complaint. Is there not a further time limit in such cases. For example does a complainant have a further period, say 3 months, from the date the organisation closes the complaint to bring it to you.
11/11/2024
Could I also have a copy of any policies relating to data breach’s involving employee personal records.
08/11/2024
After speaking to the Information Commissioner's Office, I would also like to request information regarding your retention policy's with recorded calls incoming and outgoing distance off time kept reason for keeping and reasons for deleting.
07/11/2024
Background: On 09.05.2024 Ms Rebecca Hilsenrath (Ombudsman and Chair) wrote a letter to AJM Healthcare: “I look forward to hearing from you by 6 June to inform me of the steps you will take to review this increase in complaints, your complaints processes, and the support you offer to your customers.” https://eur03.safelinks.protection.outlook.com/?url=https://www.ombudsman.org.uk/sites/default/files/RH to AJM 090524.pdf&data=05|02|informationrights@ombudsman.org.uk|683ae080b8eb4ba2cc7d08dce9143095|7c88cec864114f329333cf6877fd3515|0|0|638641521531575695|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|40000|||&sdata=wH5fHfoaxnfvvhbihUVqdAYf1v2zKbwD38xqdF6p2c8=&reserved=0 This letter was widely used in the press together, in certain cases, with the misleading insinuation that the NHS WCSs severely lacks Government funding. Obviously, funding is not the problem, because AJM Healthcare report £3m profit for FY2023, pay their private equity backers £2.3m in dividends in FY2023, pay average wages per employee of £35K pa and award a 30% pay rise to the highest paid executive in the year ended 30.04.2023 (see below AJM annual report & accounts). https://eur03.safelinks.protection.outlook.com/?url=https://find-and-update.company-information.service.gov.uk/company/02808028/filing-history&data=05|02|informationrights@ombudsman.org.uk|683ae080b8eb4ba2cc7d08dce9143095|7c88cec864114f329333cf6877fd3515|0|0|638641521531618645|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|40000|||&sdata=QXPPWOxWINj25sCJ/VK2ZK/MweERscZKZPdflUIa3/4=&reserved=0 According to: https://eur03.safelinks.protection.outlook.com/?url=https://www.gov.uk/government/publications/the-nhs-constitution-for-england/the-nhs-constitution-for-england&data=05|02|informationrights@ombudsman.org.uk|683ae080b8eb4ba2cc7d08dce9143095|7c88cec864114f329333cf6877fd3515|0|0|638641521531637552|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|40000|||&sdata=tsbxbg9uYHs3swMxoWGPNLiKeDAImheNmkhLgGx7HLM=&reserved=0 the public has “the right to have any complaint you make about NHS services acknowledged within three working days”, but AJM Healthcare seems to be ignorant of or disregard this right (in the case of my complaint dated 31.05.2024, about out-of-date eligibility criteria for NHS wheelchairs dated June 2016). Please release the following information: 1. Did PHSO receive a response to their letter of 09.05.24 from AJM Healthcare? 2. If so, at what date did AJM respond to the PHSO’s letter? 3. Can the PHSO kindly make public AJM’s reply in response to this FOI request? 4. In the event that PHSO is unable to publish AJM’s response to their letter, please release at least the reasons given by AJM for the dramatic increase in the number of complaints escalated to PHSO. 5. Is PHSO undertaking any measures to encourage AJM to improve their State-funded community services (turnover £27m in FY2023)? 6. Did AJM use the excuse of underfunding by the Government to explain the increase in complaints about poor NHS WCS service? 7. Is it important for PHSO that complaints are acknowledged within three (3) working days, as per The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009, or is this deemed irrelevant by PHSO?
04/11/2024
In light of this, I am requesting the following data for the past two years (either calendar years or the last 24 months): 1. How many total complaints were received by the PHSO? 2. What number and percentage of these complaints resulted in an investigation being concluded? 3. Of those investigations, how many and what percentage were: a. Upheld? b. Partly upheld? Furthermore, I request the same information for complaints specifically relating to the Ministry of Justice (MoJ) over the same time period: 1. How many complaints concerning the MoJ were received by the PHSO? 2. What number and percentage of these complaints resulted in an investigation being concluded? 3. Of those investigations, how many and what percentage were: a. Upheld? b. Partly upheld? Additionally, I understand that the PHSO is authorised to investigate complaints against UK government departments, including the Ministry of Justice, under the Parliamentary Commissioner Act 1967. This remit would also cover complaints about administrative failings by the Ministry of Justice and its agencies, such as the Judicial Conduct Investigations Office (JCIO) and the Judicial Appointments and Conduct Ombudsman (JACO). If this is not the case, I request a clear explanation as to why these organisations are exempt from investigation and why this information is not clearly reflected on your website. Clarity on this matter is essential, and the public should not be misled by inaccurate or incomplete information about your regulatory powers.
18/10/2024
let me know how many decisions were upheld and / or changed as a result of judicial review from 1995 ~ 2020, for example, or over a recent ten year period ?
15/10/2024
Would you be able to share the list of all UK supplier contacts in relation to complaint handling? Request after clarification: 'I believe you are in possession of the list of all complaint email addresses to the Elec and Gas suppliers, so I am simply requesting that information to be shared, so we can use this to follow up when needed to start complaint procedure.'
Would an NHS England service contract provide a base line for the Clinical Standard or could the PHSO decide on a higher or lower standard? At the other extreme would the PHSO exclude an NHS England service contract from its consideration and derive the Clinical Standard from other sources?
14/10/2024
I would like to request the following information: Data you have on complaints brought against gas companies over the last ten years (or failing that as large a time frame as possible).
11/10/2024
If you are refusing produce a report to parliament or reassess your conclusion, the public has a right to know who is (unfairly) performing the functions of the PHSO, and I require from you as a freedom of information request, a full list of the individuals who worked on and/or who had theoretical influence over this investigation.
07/10/2024
FOI request re the number of complaints made annually about this Trust to us from 2021 to now. What the complaint themes were and % of complaints that were upheld or not.
04/10/2024
1. Any internal communications, policy documents, or guidance related to the decision to signpost ISCAS.
01/10/2024
Under the FOI act I am requesting the disclosure of all these emails and attachments with fees waived. Given it will contribute significantly to the public’s understanding of the UK Government and NGO'S concealment of crimes against humanity. Abandonment of human rights defenders and whistleblowers for political convenience. Abdication of constitutional duties and mission statements.
26/09/2024
i would like to know the number of people who received a Toric lens to treat their cataract eye condition which was funded via the NHS. assuming a number of people did receive funding; i would like to know any anonymised demo graphic information you are able to disclose (including age, gender, ethnicity and area of residence/local health authority). ideally, i would like this information for the previous three years if possible (ie since 2021), and for people living in England. Please let me know if i need to request this information another way, and whether there is a charge attached to this request.