06/04/2023
I would be grateful if you could provide me with details of all cases about the CPS and their outcome dealt with by the PHSO in the 2022 – 2023 financial year.
Will you please let me know how many complaints about the service provided by the Care Quality Commission you have received over the past 5 years and how many have been upheld. Will you please provide details of those that were upheld.
04/04/2023
Could you please consider the request below as a Freedom of Information request in relation to data for Nottingham University Hospitals NHS Trust (NUH). Number of contacts to the PHSO for the annual years 19/20, 20/21, 21/22, 22/23 Number of investigations taken up by the PHSO for the annual years 19/20, 20/21, 21/22, 22/23 Upheld PHSO cases, broken down into fully or partially upheld for the annual years 19/20, 20/21, 21/22, 22/23
I am getting in touch to ask for an updated response to my previous question (below). The Planning Inspectorate are publishing our Annual Report and would like to include the number of complaints investigated by the PHSO about the Planning Inspectorate for the year 2022/23, and the number of those that were upheld. Angharad Jackson kindly provided me with the data up 15 Feb 2023 but noted that this could be subject to change due to the remainder of the year and data cleansing. If this will be publicly available from next week, I would be very grateful if you could direct me to where I might be able to find this. Alternatively, if you are able to confirm this information by email, that would be much appreciated.
Women’s pensions for 1950s born women You say in your online report as follows: When will the investigation finish? We aim to conclude the full investigation within the first three months of 2023. Please advise why the findings have not been published and how many enquirers you received to date on this topic ?
03/04/2023
Please can you let me know how many staff submitted an application for flexible working at PHSO between April 2022 and todays date- 24 March 2023. Can you also detail how many were successful and how many were rejected.
The Ombudsman was in Stockton-on-Tees on the 20th and 21st of March for the first of a series of regional roadshows: https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-lends-ear-stockton 1. Please provide the dates and locations of all other planned roadshows. The news includes: 'PHSO will hold a free advice clinic for members of the public on Tuesday 21 March at Citizens Advice. The Ombudsman's caseworkers will be on hand to help anyone who has had issues when using a public service or the NHS. They'll talk through the process for complaints and the options available to people who want to complain.' 2. Please provide any reliable estimate you have of how many members of the public attended the free advice clinic. 3. Please provide the number of caseworkers who were on hand to help. 4. Please provide the number of people the caseworkers helped and brief details of how they helped.
31/03/2023
I wish to submit a request for information under the Freedom of Information Act. The information can be provided to me via email using the details provided. The information required is as follows: Annual figures for the period 2015 – 2022 for the number of cases handled by the Parliamentary and Health Service Ombudsman which involve cases where Continuing Health Care Funding has been withdrawn for a person suffering from Alzheimer disease or dementia. This information should include the percentage values for these cases where the complaint was upheld.
1. Copy of our inclusion policy 2. How many of our officers have received the Oliver McGowan mandatory training. 3. Number of staff who have had disability training 4. Same question Equity training 5. Equality training 6. Inclusion training 7. Human Rights training 8. Diversity training 9. Mental Health Training 10. Trauma Training 11. Physical Disability training 12. Training in relation Acquired Brain Injuries 13. How many staff are working from home 14. Salary of staff from top to bottom. 15. How many of our staff are disabled, including and broken down into the following 16. Neuro disability, 17. learning disabilities. 18. % Staff with protected characteristics 19. % Of staff identified LBGTQI 20. Do we have a disability disclosure scheme. 21. Reasonable adjustments policy 22. Funding, where does our funding 23. Co-production, who evaluates your service. 24. In the last 2 years, there has been a 50% drop in referrals of death particularly of disabled people , particularly Neuro disabled to coroners. Why?
30/03/2023
Under the Freedom of information act can I find out how many times a NHS Trust has supplied the wrong person information to you for your investigations over the last 5 years? Is it possible to find out how many times the Bodmin Mental health Trust has supplied the wrong person information to you for your investigations over the last 5 years.
29/03/2023
"It is impossible to find the reports listing complaints about government departments on your website. The search function throws up documents in random date order (including many very old reports) and with random content. Even after a thorough search, I have been unable to find the following documents - hence this FOI request. Complaints about government departments end-of-year data for; 2019/20, 2020/21, 2021/22. I would be grateful if you could provide me with direct links."
I would like you to send me a copy of your complaint procedures and equality policies.
27/03/2023
I cannot see the following on the 2021-22 report. I’d be grateful if you could confirm the figures for the following: Number of Ombudsman recommendations in 2021-22 0 Complied with 0 Not complied with 0
23/03/2023
• How much money has this cost taxpayers? (by ‘this’, I am assuming he means us looking into his complaint) • Why do we have so many caseworkers?
I would like to know how many complaints about Ofsted have been submitted to Ofsted in the last 10 years and of those complaints, how many were upheld. How many of these were referred to the Ombudsman
21/03/2023
1) Send us details of the specific tests which the Health Service Ombudsman considers in determining the formal investigation of complaints: and 2) send us by post details of any further queries.
15/03/2023
I am looking for information regarding a racist, homophobic and physically threatening employee at the Milton Keynes Hospital, in the Covid Sample Testing lab. he is online hidden behind anonymity and is calling people “nigger” “faggot” “monkey” “white kid” “disabled” “retard” and asking for peoples personal information and threatening to shoot people and bomb their house. He also attempted to send me IP tracer links to try and find my location. After talking for a short while I was able to obtain some information about this person while I recorded a video that I will be sending to the police and pressing charges. This person: Works at Milton Keynes Hospital Works in the Covid Sample Testing Lab He is of Eastern Descent He is 24 years old He studied medical biology Are you able to provide a list of possible people who this could be? So that I can send this information to the police along with the video recording. Thanks.
14/03/2023
Dear Parliamentary and Health Service Ombudsman, Approved Minutes of the Board Open Session meeting held on 28 September 2022 at Citygate, Manchester '20.2 Members discussed the current underspend on both Capital and Resources and noted that significant further expenditure on recruitment and the outsourcing of some casework would reduce the underspend.' https://www.ombudsman.org.uk/sites/default/files/Approved Minutes - Board Open Session-28 September 2022.pdf 1. Please provide the names of all organisations/bodies you have outsourced casework to and details of your rationale for outsourcing casework. 2. Please provide the amount of money the outsourced casework referred to in the minutes has reduced your underspend by. 3. Please provide information on the amount of casework you have outsourced to date. 4. Please provide the total amount of the underspend referred to in the minutes.
I am making this Freedom of Information request to ask for • information supporting statements made by a GP Practice called Campus View Medical Centre Loughborough. The statements appear on the GP website under the heading 'how we share your data' and is in a word document entitled Privacy Notice-Loughborough University written in Feb 2022. The creators of this word document are named as {redacted} and {redacted} but there is no email address or office noted and it is difficult to find any information about where they may work, or if indeed they exist. • information about an email address used by Campus View Medical Centre until January 2022 I request to see: • the data sharing agreement between Loughborough University and Campus View GP Practice that is in place currently March 2023). • the data sharing agreement between Loughborough University Campus in 2018/19 (under your review of {redacted}) • all the documentation explaining what data processed under Article 6(1) (e) and and Article 9(2) (h) by Campus View Medical Centre can be shared with Loughborough University employees on a need to know basis. • all documentation explaining the NHS processes and policies relating to data sharing of personal, sensitive and medical information that Loughborough University are expected to follow when processing this information within their organisation • all the documentation that explains how the NHS can regulate Loughborough University employees further processing of personal, sensitive and medical information sent to them directly from Campus View GP Practice. • all the documentation explaining how a UK University can process personal, sensitive and medical information sent to them directly from Campus View GP Practice where the National Data Opt Out does not apply to the sharing of the information. • all the documentation that explains the policies and procedures in place to ensure the safety of patients when sharing personal, sensitive and medical information directly from Campus View Medical Centre to Loughborough University • given that there are no medical professionals at Loughborough University (because it is a public authority whose task is education and research, not healthcare) who is the main point of contact at Loughborough University. • all the documentation supporting the processing of repeat prescription and blood test results being processed through the email address med.centre@lboro.ac.uk between 2017 and 2022 • all the documentation explaining how patients personal, sensitive and medical NHS information was protected from misuse by employees of Loughborough University who is the data controller for @lboro.ac.uk • all the documentation explaining the circumstances in 2019 where the NHS or the PHSO would decide that in order to be given rights, patient had to be named in order to be a data subject when sharing information between Campus View GP Practice to Loughborough University which appears to be contrary to the advice given by the ICO. • confirmation that {redacted} and {redacted} were employed by the NHS in February 2022 and what their roles were at that time.
13/03/2023
Please could you confirm the number of complaints escalated to the PHSO regarding The Pensions Ombudsman, for the period 01 December 2021 to 01 March 2023, and how many of these complaints were upheld.