18/01/2023
In fact I would like to know the number of complaints that were actually accepted in the last 12 months
Dear Parliamentary and Health Service Ombudsman, 'Carer underpaid by £250K after CCG failed to provide correct care funding' https://www.ombudsman.org.uk/news-and-blog/news/carer-underpaid-ps250k-after-ccg-failed-provide-correct-care-funding I have read the full investigation report, and it appears that the figure of £250K is wrong by a factor of 10: https://www.ombudsman.org.uk/publications/continuing-healthcare-investigation-hounslow-clinical-commissioning-group 1. Can you confirm that the figure is correct? NHS North West London Integrated Care Board (Ref: ICB22-140) wrote: 'The PHSO Final Report is dated 29.10.2021 and the recommendation for redress of the carer is the fourth and final action required at the very end of the report (Page 35.)' https://urldefense.proofpoint.com/v2/url?u=https-3A__www.whatdotheyknow.com_request_914177_response_2178145_attach_3_FOI-2520ICB22-2520140-2520NHS-2520NW-2520London-2520s-2520response.pdf-3Fcookie-5Fpassthrough-3D1&d=DwIFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=Rbm6SSzB-RuZkBxvZzo7QNA7NNDpFVaH5P9CXsuN3oBHEawj63j348bb4fUMN5xG&m=ODyxfehn3Ih_gqOzdBWhhvvBzQNPUqfMlK_bkmjuS9U&s=yAapxsISi6Rvfimums8tTGlFfrHLkbFItTGUiqoe4qo&e= Your full investigation report has only 29 pages and was published on 25/10/22. 2. Please send me a copy of the Final Report dated 29/10/22.
17/01/2023
The number of complaints the Parliamentary Ombudsman received regarding maladministration by Veterans UK Norcross in the years 2019, 2020, 2021, 2022?
I have read that, that 226 complaints were lodged about The Pensions Ombudsman (TPO) in the past 10 years and 'none' have been acted upon by the PHSO. Is this correct? My own complaint, (Case Ref: JC25601), relating to negligence by TPO was rejected for reasons which I find obscure. Can you please tell me, what type of compaint about TPO is considered by PHSO?
16/01/2023
I would like any records of complaints upheld against this practice, which is currently under special measures and described as 'Inadequate' by the CQC. - Burnham and Barrow medical practice .
I am writing a paper on the sbject of “Administrative Justice in Asia and the role of Ombudsman Institutions”. For this purpose I need your assistance in obtaining the following information: i. Total number of complaints including type of complaints received in the last five years ii. Disposal of complaint in the last five years
12/01/2023
I would like a copy of the risk assessment put in place by the government when they decided to change my retirement age from 60 to 66 please. The last 4 years have taken a detrimental effect on my health. Was this taken into account before this decision was made? I have been in the care sector for over 30 years moving and handling full time work which has taken it's toll on me. As well as many others in heavy work affecting their health I'd like to see their risk assessment. Thank you
Your website says that ' Salary ranges are included in our Annual report and accounts' But in the report I can only see the salary ranges for senior staff. What are the salary ranges for all jobs in the organisation in 2022 2023?
03/01/2023
How many complaints have you received against Warrington Hospital and its A&E department in the last five years? How many of those complaints were investigated and upheld?
• All training data of PHSO training in ASD in general and the training records of [Detail redacted] and the equality, diversity and inclusion Lead. • Please provide a copy of the policy being applied by [Detail redacted] regarding their decision that the use of patronising terms is not RA's
30/12/2022
During the course of its handling of a dispute the PHSO legal team wrote concerning Alternative Dispute Resolution : that although "not considered appropriate at this time it will be kept under review". I now require to know the following : 1. What was the nature of the ADR envisioned and what was the reason it was deemed to be inappropriate. 2. Why has that decision not been reviewed and ADR provided so that court action might be avoided. 3. Why has the Pre-Action Conduct Protocol not been complied with. 4. Why have each of the following responsible persons failed in their respective duties to respond to correspondence concerning (inter-alia) the above issues :
23/12/2022
PHSO Compliance with UK Equality Act(s) present and past, during complaint consideration. (1) At what point in the complaint consideration process did or does the PHSO enquire about complainant's disabilities, to ensure due allowance and adjustment is made to comply with Laws? (2) Then, during the run or lifetime of PHSO considerations, how did or now does the PHSO keep up to date with complainant's disabilities whether becoming more or less debilitating? (3) In both the above cases, what questions were or might now be put to the complainant to establish level of ability?
21/12/2022
1 Please provide the actual number of cases the 0.1% refers to. He also said that the actual number of staff externally trained to mediate had increased. 2. Please provide the total number of staff externally trained to mediate. 3. please provide the names of the organisation's who provided the mediation training and it's total cost in 2020/21 and 2021/22. It was mentioned that you recruited 30% new staff. 4. Please state now many of the new staff were additional. 5. Please provide the number of staff you currently have (WTE). 6. What was your staff turnover in 2021/22?
20/12/2022
1) How many complaints have you dealt will that included either as direct of indirect cause of a problem, the removal of medical records, missing medical information, removed medical information, or withheld medical information since the electronic system of recording medical records was put in place? 2) Can you provide the justification why there is still a two tier system in place on holding both electronic records and paper records as part of patient records? Can you also give me information on the legal reasons which would underpin policy and procedure why conditions held on paper records are not transferred or noted upon electronic records and shared on the integrated pathway records? 3) Can you also provide the legal reasons set out presumably within NHS health law which allow GPS surgeries to withhold or hold back a patients electronic medical records from a new surgery? Also any time limits for holding back medical records, for example 1 year? Ten years? 4) Can you provide the policy and procedures for the use or non use of contemptuous medical records? 4) Can you also provide to me the policy and procedure in law on treating conditions and health problems by NHS providers that have been made contemptuous. For example, if a long standing condition which needs adjustment by daily medication is made contemptuous in law, then is the NHS entitled to deny treatment? 5) Can you provide information on the current figures and statistics of how many people who hold British Citizenship are denied treatment by the NHS and stand outside NHS health provision? 6) Can you provide information on policy and procedure on the current guidance on GP recording of the presence of infectious diseases including new emergent infectious diseases to the UK on a patients medical records?
I would like a copy of your complaint's process.
'The Ombudsman has right to summon persons and papers (i.e., to require the attendance of witnesses and to have access to information) and absolute privilege to protect his or her reports. These powers are analagous to the powers of a High Court Judge.' https://urldefense.proofpoint.com/v2/url?u=https-3A__commonslibrary.parliament.uk_research-2Dbriefings_cbp-2D7496_&d=DwICaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=Rbm6SSzB-RuZkBxvZzo7QNA7NNDpFVaH5P9CXsuN3oBHEawj63j348bb4fUMN5xG&m=0bqVtv2bZkA-o3medqp_J3R2FVwuiRDQ-77iKIHPcwY&s=l8qu7P2TEmqsEc8XHPzgLYr1Qe8797sCuvjLQ4Z9wAA&e= 1. When did the Ombudsman last summon (i) a person and (ii) papers? 'However, if the Ombudsman believes that an injustice has been done that is unlikely to be remedied she can make a special report to Parliament. This happens very rarely: there have only been seven such special reports made since 1967.' 2. Please provide copies of the special reports, if no exemption is applicable. Alternatively, please provide the dates these special reports were sent and the names of the delinquent authorities concerned.
There were 2381 cases recorded as out of remit – body out of jurisdiction in the period requested (33 months). This reasonable equates to 72 cases a month. To request copies of all documentation where it has been proven that It has worked Them helping You to redirect eg 2381 cases And The approx 72 cases per month Response following request for clarification. PHSO site says Quote If you are happy with our service If you think there is something we have done well, we would like to hear from you. If you would like to tell us about your experience, please let the person handling your complaint know. They will capture and share your feedback to support our learning and so we can recognise and promote excellence. End quote You asked for clarification Please describe fully what documentation is being requested. The term “proven that it has worked” what information that is held does this refer to. Proven it has worked refers to where your quote is that:- They will capture and share your feedback to support our learning and so we can recognise and promote excellence. Please bear in mind the legislation allows access to information 'held' by us and not for the creation of new information or opinion. Information captured Information shared Information supporting your learning Information promoting excellence The 2381 / 72 cases per month is data
19/12/2022
Parliamentary and HealthService Ombudsman Peer Review 2022: response from PHSO 16 November 2022 “'7 Face to face meetings with complainants should be encouraged, especially in difficult cases.' We agree. We offer meetings via Teams or face to face if requested and will talk to the complainant and their advocates to understand their needs and preference. This includes choice of location for a face-to-face meeting, as some complainants prefer a neutral venue, whereas others are happy to attend one of our offices. In very sensitive cases in which the complainant has suffered a significant impact, for example bereavement, we will proactively offer to meet in the complainant’s home if we can see this would be the most comfortable environment for them.” https://www.ombudsman.org.uk/publications/ombudsman-peer-review-parliamentary-and-health-service-ombudsman 1. Since 1 April 2022, how many face-to-face meetings did complainants request, and how many have taken place? 2. Since 1 April 2022 how many offers (sensitive cases) did you proactively make to meet complainants in their homes, and how many of them were accepted?
12/12/2022
I WOULD LIKE ALL THE INFORMATION ON MR MATT HANCOCK MP CONCERNING ALL COVID INTERACTIONS PRIVATE AND ALLOWED DURING THE COVID PERIODS FROM START TOO FINISH WITH BORIS JOHNSON PRIME MINISTER AT THE TIME WHICH IS OVER THE 2 YEAR PERIOD PLEASE
09/12/2022
This is an information request relating to the number of staff working at the organisation. Please include the information for each of the following financial years; 2019/20, 2020/21, 2021/22: • The number of staff working at the organisation in each of these financial years • The total wage bill for each of these years Please also provide me with the current headcount of staff.