08/12/2022
I am writing to request specific information regarding GDPR violation complaints. My request pertains to the following two sets of information: First Set This set of information contains the number of GDPR violation complaints filed at the Parliamentary and Health Services Ombudsman by individuals unsatisfied with the decision of the Information Commissioners Office(including length of time of resolution). In this set, I am interested only in having statistical information, i.e., the numbers of complaints filed, upheld(fully or partially), and not upheld in the last three years(2022, 2021 and 2020). Second Set In this set, I would like to have a copy of(redacted if necessary) 200 Decisions of the Parliamentary and Health Services Ombudsman on GDPR violations complaints filed by individuals unsatisfied with the decision of the UK Information Commissioners Office. These 200 decisions should be counted from the latest to the earlier in chronological order. If the Ombudsman resolved 200 decisions in 2022, I would like to have copies of those decisions. If, for instance, there are only 100 decisions in 2022, I would like to access those decisions plus 100 from 2021. If the number of decisions in 2022 & 2021 are less than 200, I would like decisions from 2020 to be included.
29/11/2022
Please can your organisation provide the following information: a) The number of roles in your association (expressed in numbers of FTE), that are mainly or exclusively focussed on issues of equality, diversity, or inclusivity. For example, this could include (amongst other guises) “EDI officers” or “diversity and inclusion project managers” but would not include general HR managers. b) Either a) the pay band of each of these roles, or b) the combined total salaries for these roles. Whichever measure is more in accordance with your data preferences. c) In the past 12 months the number of staff days across your organisation which have been committed to attending equality training programmes, whether internally run or with external consultants. (staff days = duration of the training programme multiplied by the number of staff in attendance for the course). If unable to provide please mark as N/A in your return.
I would like to request the following information: • The Parliamentary and Health Service Ombudsman’s (PHSO) knowledge strategy; • The PHSO’s information management strategy; • If the PHSO does not have any document expressly titled knowledge or information strategy, then any corporate document that concerns identifying and sharing learning from your work.
28/11/2022
I would like for you to disclose the following information and datasets under the Freedom of Information Act 2000: • The number of complaints received regarding waiting times for first appointments at gender identity clinics in England that extend beyond the legal limit of 18 weeks. • Of these complaints, the number of which were actively investigated. • Of these complaints, the number of which were dropped. I would also like for you to disclose: • Of the complaints investigated, the outcomes of these investigations. • Any emails, policy documents, guidance, or other communications regarding how these complaints should be dealt with by officers. • Any emails, policy documents, guidance, or other communications regarding why cases which were not actively investigated were dropped. In particular, if this data is available, I would like for you to focus on disclosing communications sent to/from Mr Ian Jackson, Director of Commissioning, Specialised Commissioning (London) at NHS England or from any other staff member from Specialised Commissioning at NHS England. I would like for any numeric data (e.g. number of complaints) to be provided as .xls files, and for any written data (e.g. emails and policy documents) to be disclosed as .pdf files.
23/11/2022
What I'm asking for is the document the PHSO use as a guidance when the complainant makes a complaint against a member of staff (known as a service complaint) , as instructed within the Service Model Policy and Guidance : Review and Feedback Guidance version 9 under section 10 complaints about our service. And I would also like to request latest version of the above policy guidance , complete from first page to last page, I would also like copies of any service complaint application forms that I need to complete, so I can start my complaint against those caseworkers concern.
21/11/2022
• The number of complaints made against the UK Border Force between Q3 2020 and up to and including Q3 2021 regarding people being detained in the UK under the Immigration Act. If this isn't possible under cost restraints, please shorten the time frame to the previous 12 months. • I am not asking for any personal details or specifics on the complainants that would violate data protection law. • This includes all complaints made to the ombudsman • Of these, I'd like to know: • A) The nature of what these complaints referred to. For instance, specifically how many complaints related to sexual assault and violence at the hands of staff, and staff failing to follow Home Office policies • B) How many of these complaints were investigated by the PSHO • C) How many of these cases were upheld • D) How many of these led to recommendations made to the Border Force • E) How many of these complaints are on hold and how long they have been on hold • F) A geographical breakdown of where these complaints were regarding, naming the seaport/airport or detention facility if possible.
Meanwhile, we note that there does not appear to be any information in the PHSO Service Model Policy about how service complaints/reviews should be handled. We would therefore ask for copies of any current internal written guidance or policies for PHSO staff in relation to the handling of service complaints or review requests relating to PHSO decisions.
18/11/2022
I would be grateful if you would provide details of your current contract covering reprographics/print arrangements as follows 1. Number of MFDs (Multi-functional devices) & photocopiers at Parliamentary & Health Service Ombudsman 2. Name of incumbent 3. Start/end date of contract (if expired, WHEN do you expect to revisit the marketplace) 4. Details of any extension options 5. What framework / Route to market used 6. Number of regular/desktop printers (in addition to above) 7. Is there a support contract on above, if yes state start/end date 8. Does the Ombudsman have a Print Room 9. If yes, name of supplier, number of devices and start/end date of contract, also details of any extension options 10. Total annual print/copy volumes for (a) mono and (b) colour 11. What print software does the Ombudsman run 12. Who supplies any outsourced print requirements 13. Start/end date of this contract 14. Name of person responsible for print at the Ombudsman
17/11/2022
Could you please provide mw with up to date names, job titles and email addresses for your Senior IT staff, such as; Chief Information Officer Chief Digital Officer Chief Technology Officer Head of Digital Transformation Director of IT / ICT / IM&T / Digital / Information / Technology Head of IT / ICT / IM&T / Digital / Information / Technology IT / ICT / IM&T / Digital / Information / Technology Manager Chief / Deputy Operating Officer Head / Director of Cyber Security ICT Project Manager ICT Programme Manager Network Manager / Head / Director ICT Infrastructure ICT Business Manager Head of IT Procurement ICT Officer ICT Network Officer
15/11/2022
Please provide the amount of complaints lodged about CAFCASS, the amount upheld or partially upheld. I wish for this data over the last 11 years
14/11/2022
Could you please provide details of the PHSO review process following statements and decisions? Could you please provide details of the Assurance Team and what their remit is within the PHSO? What is the RAFT team and can I be provided details of the Team and what is their remit within the PHSO?
1 is the office of the ombudsman subject to the principles of good administration? 2 is the office of the ombudsman subject to the principles of open justice? 3 are the employees of the office of the ombudsman civil servants?
09/11/2022
Please confirm the meaning of the following Abbreviations: RAFT RaFT(OM) CMS I am assuming that S/CW and CW refer to Senior Case Worker and Case Worker. Kindly confirm. Is there any further information available that might further clarify the difference between a review (something done by a case worker’s line manager) and a complaint (something dealt with by an off-line management complaints team that would also precede for example an application for Judicial Review)
08/11/2022
The enquiry line is closed today for staff training. Please supply a copy of the internal complaints procedure. I am not happy with the work done by a case officer and his refusal to comply with due procedure. I have tried emailing Rob Behrens Executive Chairman of P&HSO but there is no server delivery receipt: please confirm his email address.
07/11/2022
Please could you provide me with information about the number and type of complaints you deal with that relate to Waterways, that is canals, rivers and navigations which come under the jurisdiction of the Environment Agency. I would like the number of enquiries received and investigations completed over the last three years. I’d like to receive the information by email.
1. The number of complaints received by the PHSO concerning the NHS 2. How many of these complaints were taken forward 3. How many of these complaints were deemed to be valid complaints but were denied investigation by the PHSO on the grounds of being outside the 12 month time limit of making a complaint to the PHSO concerning the NHS 4. How many of the complaints which were deemed to be valid complaints but were denied investigation by the PHSO on the grounds of being outside the 12 month time limit of making a complaint to the PHSO, were subsequently investigated following an appeal for a review of the decision by the complainant
Please find attached. I haven't received a reply so I thought I might initiate a request for the information under Freedom of Information. I wish to locate the Root Cause Analysis carried out by the Northern Care Alliance NHS Foundation Trust that is referred to in the decision of the Parliamentary and Health Ombudsman which is at this link: https://decisions.ombudsman.org.uk/report/?id=f15affae-12c6-ec11-a7b5-6045bd100f54
04/11/2022
Your recent job advertisement for Assistant Director of Finance includes this: "At PHSO our motto is 'live well, work well' and to support this we offer a generous range of benefits." https://urldefense.proofpoint.com/v2/url?u=https-3A__www.michaelpage.co.uk_job-2Ddetail_assistant-2Ddirector-2Dfinance_ref_jn-2D082022-2D5734739&d=DwICaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=Rbm6SSzB-RuZkBxvZzo7QNA7NNDpFVaH5P9CXsuN3oBHEawj63j348bb4fUMN5xG&m=pVFSnYlqA-EBgOzfbevWKYy99v4DMS1raFn_s8QzgzU&s=II1Lo7QCHIoaaKv8R3UoFAFCjNl10TnljbCTxKcrWTc&e= The successful applicant will have: 'Premium access to Headspace mindfulness and wellbeing app' 1. When did 'live well, work well' become your motto and what alternatives was it selected from? 2. Please provide information on the 'Headspace mindfulness and wellbeing app'.
I have just spoken to Mr (redacted), and he would like us to provide information on all cases we have dealt with, names and ref numbers and decisions we have made. I am not sure if this is possible but thought I would send it on to you.
02/11/2022
Please accept this email as Freedom of Information Act in relation to the level of complaints raised about Sydenham Green Practice and waiting times. Who is your GP advisor and can I have visibility of their recommendations so I can take this up independently?