15/08/2022
I’m trying to find out how many babies were born Stillborn between 1st January 2009 and 31st December 2009 at Southmead Hospital. Any further information around this that you are able to disclose would be great, I also would like a Hard Copy please.
.I have noted there is an awful lot of dissatisfaction with the PHSO and wondered how many cases you dismiss as a percentage annually- perhaps you can provide me with this information under the Freedom of information act.
Since moving to the new ‘decisions portal’ sometime in March 2015 the PHSO has not posted ANY case outcomes against the Information Commissioner/sOffice (UK Data Regulator), neither is there any results for abbreviation ICO. Three search terms, no results. These document/case outcomes have not been published. Therefor I am requesting under the FOI Act 2000 copies of all PHSO cases against the ICO from March 2015 to date, 10th August 2022.
A list of the organisations that we can investigate be sent out to him in the post as he has no internet access. He also has poor eyesight, so can this list be posted to him in large print please?
12/08/2022
Please may we have a copy of every complaint to the PO made against the Electoral Commission and against the Commission for Equality and Human Rights with outcomes as would be available from a search of the index on your website. We cannot get your website search engine to work. Do you have any information as to why the PO refers to the Commission for Equality and Human Rights as the Equality and Human Rights Commission. The CEHR name was established by s1 Equality Act 2006. We are not aware of any statutory change. Do you have any information as to why the PO refers to the Commission for Equality and Human Rights as the Equality and Human Rights Commission. The CEHR name was established by s1 Equality Act 2006. We are not aware of any statutory change.
1. Please provide the current number of (i) hybrid and (ii) distant working staff you have. 2. Please state the number of these staff based abroad, if any. 3. Please provide the number of staff in 2021/22 who worked whilst abroad. 4. Please provide current guidance to staff concerning hybrid and distance working.
11/08/2022
I’d like to know how many complaints your org receives regarding the NHS for the period 1st April 2018 to 31st March 2022 and split this by financial year. I’d like numbers accepted / rejected. I’d then like to know the outcome of these complaints accepted. In addition I’d like to know how many of these complaints were done on behalf of someone else. In addition how many complaints you rejected due to the fact that someone was making the complaint on behalf of someone else.
1. Do PHSO hold a record of the GMC* registration number of the Geriatrician advisor referenced in attachment1? (*General Medical Council) If so, please provide the advisor’s the GMC registration number. 2. Otherwise, does the PHSO hold a record of the name of the Geriatrician advisor referenced in attachment1? If so, please provide the advisor’s name. 3. Do PHSO hold a record of the GMC registration number of the GP advisor referenced in attachment2? If so, please provide the advisor’s the GMC registration number. 4. Otherwise, does the PHSO hold a record of the name of the GP advisor referenced in attachment2?
From 04/11/2019 to 25/07/2022 How many PHSO Concerns raised were passed on to other organisations Including All organisations in United Kingdom And Those in Scotland for example SPSO Dates of all Concerns redirected to SPSO (with SPSO being the Scottish Public Service Ombudsman)
10/08/2022
I will be grateful for access to your organisation's policies on unconscious bias with reference to execution of your organisation's ombudsman functions.
We will be grateful if you would kindly confirm that Water Companies can only post bills to Commercial Organisations; and not to living people living in their private properties.
04/08/2022
For each of the last 5 years how many applications have been discontinued by the PHSO due to the unacceptable behaviour by the applicant and please quantify the reason given eg lying, fowl language, failure to respond duplicate claims etc
03/08/2022
1. details of the Disciplinary Procedure which applies to Mr. Rob Behrens, PHSO; 2. a copy of that Procedure; 3. the name and contact details of the person / organisation to whom allegations of misconduct by Mr. Behrens, PHSO should be submitted for consideration and investigation under that Procedure; 4. confirmation that the person / organisation identified in 3 above has the power and authority to investigate such allegations and impose disciplinary sanctions if and when deemed appropriate. If they do not, then please provide details of the person / organisation who holds such power and authority.
01/08/2022
The parliamentary ombudsman has been proceeding with stage 2 of the complaints about communication of the changes to woman’s state pensions for a year now. In an update in February it was stated that the DWP had until the end of March 2022 to provide additional information for consideration by the ombudsman before the second stage is completed. There has been no update in the following 5 months. Due to the lack of information I would like to know 1.If and when the DWP submitted the information requested by the end of March 2022 2.Has the ombudsman received all information requested from other interested parties by the required date. 3.If all information has not been received how many request have been made to expedite the completion of the ombudsman’s requests? 4.I would like to see copies of correspondence relating point 1 and 3. Finally I want you to be aware there are thousands of people across the country who have waited years for the conclusion of this investigation. In my view and in the view of many others we continue to be let down by the organisations who are supposedly there to protect our rights.
27/07/2022
Freedom of Information Questions 1] Please state the effective date (day and month) of your organisation’s 2022 pay review. 2] If the 2022 pay review has yet to be finalised please state the month in which you anticipate it will be concluded. 3] Please state the employee group/s covered by the 2022 pay review. 4] Please state the total number of employees covered by the 2022 pay review. 5] Please provide a copy of your 2022 pay agreement (if applicable) or generic pay circular sent to employees (that is one that does not identify any individual employee) outlining the outcome of the latest pay review if there are no collective negotiations. 6] Please state the % consolidated basic pay rise received by the lowest-paid adult (aged 18 and over) employee as a result of the 2022 pay review excluding the effect of any incremental progression, merit pay or bonuses. 7] If an employee’s annual pay award is determined solely according to an assessment of their individual performance (commonly known as a merit increase) as opposed to an across-the-board pay rises (where all employees generally receive the same increase irrespective of their individual performance) please state the percentage of the paybill allocated to fund these awards, the range of increases and whether or not the awards are consolidated. 8] If any employees were eligible for individual performance-related payments or bonuses over and above the general pay rise please state the range of increases (either as a percentage of their base salary or a cash amount as applicable), whether or not they were consolidated into basic pay and please state the overall % of the paybill allocated to fund these awards. 9] Please state the overall paybill increase as a result of the latest pay review expressed as a percentage of the paybill. 10]. Please state the name of the union/unions party to your main collective agreement covering pay and conditions if there are collective negotiations. 11] Please provide the name and contact details of the person/s responsible for overseeing your organisation’s annual pay review.
26/07/2022
I formally request under both information Acts, that you provide details in regard to information in the public domain that the PHSO employs 650 employees. Can you please list these and who does what?
22/07/2022
1. Please provide the names, job titles, direct phone numbers and/or extentions together with the e-mail addresses of each and every one of your caseworkers and managers. 2. Please state which caseworker(s) each manager manages. 3. Please state any known conflicts of interest in regards to the above individuals, which may affect their ability to conduct their duties impartially.
20/07/2022
1. Please provide a copy of your most recent guidance concerning the use by staff of instant messaging auto-delete options. 2. Please provide full details of your information retention policy relating to the auto-delete options of instant messaging services.
I understand that the PHSO is operating a reduced service which focuses only on the more serious complaints that people bring to you and which may have big impact. So that I may be fully aware, could you please provide further information about your reduced service, the types of complaint you now will only investigate and how long the reduced service will remain. I have been approached by a number of people concerned at misleading ratings being given by the CQC. I am sure the PHSO will appreciate that when choosing a service overseen by the CQC their rating is paramount. If it is inaccurate this places the service user at risk. That rather defeats the object of the CQC! Please confirm inaccurate ratings is something the PHSO would still investigate since the impact is very significant.
14/07/2022
I cannot access the survey. 1. Please provide the number of valid responses you received. 2. Please provide a copy of the survey or all the information that it contained.