13/07/2022
For the most recent year could you provide the following; • The amount of cases which were upheld or partially upheld by the Parliamentary and health service ombudsman after complaints to the Child Maintenance Service and the Independent Case Examiner were not upheld. So my question really is what proportion of cases are upheld by the Parliamentary and health service ombudsman when they have not been upheld by the CMS and then ICE.
12/07/2022
a. Anonymised data detailing how many complaints, where the complaint related to mental health services, proceeded to an investigation in the last 12 months. b. Anonymised data detailing how many of those complaints were from complainants of a BAME background. c. Anonymised data detailing how many complaints, which did not relate to mental health services, proceeded to an investigation in the last 12 months. d. Anonymised data detailing how many of those complaints were from complainants of a BAME background. e. Anonymised data detailing the nature of the complaints, which in the last 12 month proceeded to an investigation. I am happy for these to be categorised simplistically (e.g clinical negligence, delay, poor service etc)
08/07/2022
1) How many complaints about the east kent hospital trust maternity ward has the ombudsman received for each of the following years 2020, 2021 and 2022 o I am looking for just the numerical amount and I am not after any personal details or specifics on the complaints. o This includes all complaints made to the ombudsman i.e. non investigation as well as investigations 2) how many investigations/ complaints has the ombudsman undertaken into maternity ward at the east kent hospital trust for each of the following years 2020, 2021, 2022 3) how many complaints into the east kent hospital trust maternity has the ombudsman put on hold/ halted for each of the following years 2020, 2021, 2022? o By halted I mean complaints that havent been rejected and were or currently are waiting in abeyance. To be clear I am not after any personal details or specifics of for any cases. Just the number of complaints in total, number of complaints undertaken and number of complaints put on hold for each of the years 2020, 2021, 2022
1. Please provide full details of the procedures you currently have in place to ensure that feedback from complainants giving praise or alternative positive views is recorded. For example, if a call handler believes a complainant has praised your organisation or an individual within it, what steps are they required to take to record the praise? Include any relevant screenshots.
07/07/2022
Please could you provide me with a list of the MPs who have submitted complaints regarding The Pensions Ombudsman or the Financial Ombudsman Service, to the PHSO from 1st January 2022.
With the benefit of the FIA please inform me for each of the last 3 years by month How many complaints related to the death of a baby, How many complaints related to death due to Covid
06/07/2022
Please send me all of your: internal, published and online documents that determines your procedures, processes and remit in handling complaints against the NHS regarding funding for continuing healthcare. In particular: How you determine the scope of your investigation. What is specifically included or excluded. What documents you require from the NHS. Do you ask for the minutes of the Internal Review Panel meeting. What discussion about the case is necessary between yourselves and the claimant.
Can you confirm the total number of cases where [Detail redacted] (consultant obstetrician & gynaecologist at the [Detail redacted]) has advised the ombudsman on? For the avoidance of doubt I am not request case details nor any other personal details relating to these cases, just the total number of cases he has been an advisory on. What was the date of the last time that [Detail redacted] was an advisor to the ombudsman. If you are unable to give a specific date then month and year would be acceptable.
1. For the period 16th March – 17th July 2020 (i.e., when ICO had indicated a sympathetic approach to delay), provide precise data if available e.g., 15 out of 30 requests, and if not, provide an estimate e.g., 10%, for these questions: (a) how many responses to FOI requests were issued within 20 working days of receipt by your organisation? (b) how many responses to FOI review requests were issued within 20 working days of receipt of the request for an internal review? (c) how many responses to FOI requests were issued within 21 and 60 working days of receipt by your organisation? (d) how many responses to FOI review requests were issued within 21 and 60 working days of receipt of the request for an internal review? 2. For the period 18th July – 8th October 2020 (i.e., during the ‘preparing for recovery’ phase), provide precise data if available e.g., 15 out of 30 requests, and if not, provide an estimate e.g., 10%, for these questions: (a) how many responses to FOI requests were issued within 20 working days of receipt by your organisation? (b) how many responses to FOI review requests were issued within 20 working days of receipt of the request for an internal review? (c) how many responses to FOI requests were issued within 21 and 60 working days of receipt by your organisation? (d) how many responses to FOI review requests were issued within 21 and 60 working days of receipt of the request for an internal review? 4. When FOI request or review responses were issued more than 21 working days after receipt during the period 1st March and 30th October 2020, what were the main reasons for the delay? e.g., closure of premises due to Covid-19, reallocation of resources due to Covid-19, staff shortages due to Covid-19, absence of key staff due to Covid-19, limited access to necessary systems due to Covid-19, other issue related/unrelated to Covid19. 5. In relation to the FOI requests received by your organisation between 1st March and 30th October 2020, what proportion related directly to Covid-19, your organisation's Covid-19 response or impact of the pandemic on your organisation? (Provide precise data if available e.g., 15 out of 30 requests, and if not, provide an estimate e.g., 10%) 6. On 17th July 2020 the Information Commissioner’s Office (ICO) launched a self-assessment Freedom of Information toolkit (FOI self-assessment toolkit | ICO) to help public authorities respond to FOI requests as they prepared to recover from the coronavirus pandemic. - Does, or has your organisation ever, use/d the toolkit? If so, please explain whether it has it had any positive outcomes. - If your organisation has not/does not make use of the toolkit, please explain why not. 7. In response to Covid19, has the volume of information your organisation publishes: - not changed - significantly increased - significantly decreased - don’t know 8. Has your organisation taken steps to proactively publish information relating to Covid-19, your organisation's Covid-19 response or the impact of the pandemic on your organisation? If it includes a dedicated webpage, please provide a link to the webpage.
24/06/2022
1. The Name, Position, Medical Number, where they have practised medicine for your clinical advisor. The one with 30 + years service. I will then consult with NHS England as all her cases need to be reviewed and appealed. 2. The number of cases he/she worked on and made decisions on - along with 3. Full details of [redacted]qualification and training that allows him to make such a decision and what investigation he did - ie: Did he take the word of one person and not even question this - seems anyone with some common sense would have been taught about drug withdrawal. What training has he received on drug withdrawal. 4. Full details of how many complaints [redacted] has over seen in the last 2 years, what these entailed and what % did he refuse to uphold/Hold 5. Full breakdown of all complaints dealt with by this Ombudsman over the last 2 years, including reason for complaint, % of outcomes in favour of the practice/Doctor. 6. Full information as to why my suffering has been ignored over the word of someone who has no idea about me or the condition - let alone anything to do with any withdrawal. I mean people have withdrawal systems for coffee, cigarettes within 6 hours, yet Tramadol suffers nothing for over 5 days? 7. Why the 1st decision was classed as incorrect and then the same thing - maybe you should get [redacted] to look into all complaints and save the wages of [redacted] and his colleague. 8. Training and Qualifications from the previous advisor who refused this and what experience she had in investigating this - why did she not consult with anyone, like[redacted]has so supposedly done 9. Any information about Complaints about Hawthorn Medical, reasons for the complaints and outcomes..
23/06/2022
Any internal documents that would explain how you reach the decision to take a NHS complaint in England (e.g. looking at the severity of injustice scale etc) due to the Covid-19 Pandemic backlog and - Any internal documents or emails (where permissible) to suggest when the PHSO may go back to looking at all NHS complaints brought to them.
21/06/2022
I would like to know how many complaints the Parlimentary Ombudsman received concerning the British Film Institute during the period of 2012-18. I would also like to know how many were accepted.
17/06/2022
I wish to make a FOI request, regarding the timing and handling of requests for information by the PHSO. I do not require any personal information about these requests, but simply documents showing, of the following requests, when the request was made, when it was assigned its MP-DSR number, and when the person requesting this information received a response to their request. The requests in question are: MP-DSR -211441 MP-DSR -211442 MP-DSR -211443 MP-DSR -211444 MP-DSR -211445 MP-DSR -211446 MP-DSR -211447 MP-DSR -211448 MP-DSR -211449
1. Please send me a copy of all the questions you asked complainants to determine their level of satisfaction with your service in your most recent survey. 2. Please also send me full details of the survey's methodology (selection of participants/ method of contact etc.) If any research was conducted over the telephone, please provide all guidance available to assist those conducting the interviews.
please provide details of the number of Complaints to the Parliamentary Health Ombudsman which are refused because by yourselves because they fall outside of the 12 month window of opportunity for bringing concerns and complaints against NHS Trusts. So to clarify can you please provide a breakdown of how “Out of time” cases were which resulted in them being refused for consideration. Secondly can you include figures for 2021/2022.
What are the results of DVLA’s audit referred to in paragraph 31 of PHSO case P-001082, that the PHSO required by 31 May 2022 and, may I request a copy of the audit results?
14/06/2022
Please could you give me information if there has bee the case when temporary removal of fixed orthodontic appliance has happened on the grounds other than medical.
Please send me the awarded tender document for the daily and periodic cleaning of the Parliamentary and Health Service Ombudsman for Manchester and London. I would like the above information to be provided to me via email to view. If this request is too wide or unclear, I would be grateful if you could contact me as I understand that under the Act, you are required to advise and assist requesters. If any of this information is already in the public domain, please can you direct me to it, with page references and URLs if necessary. If the release of any of this information is prohibited on the grounds of breach of confidence, I ask that you supply me with copies of the confidentiality agreement and remind you that information should not be treated as confidential if such an agreement has not been signed.
For each of the last 24 months what percentage of your staff have been working from home for each of the groups that you use to define your employees For each of the last 5 years, where there has been a financial settlement in compensation, please list the number of awards by value in each category that you have available eg - up to £ 1000 - £ 1000 to £2500 - £ 2500 to £5000 - £ 5000 to £ 7500 - £ 7500 to £ 10000 - above 10000 My request obviously applies to compensation paid on behalf of medical claims settled under the severity of injustice scheme
Please can you also send us links to/copies of all information directly pertaining to the way that the PHSO currently handles complaints, e.g. including referral, investigation, reporting, review, and external referral (e.g. to the courts via judicial review). This should include all relevant policy/procedure/protocol guidelines and manuals presently in use.