03/12/2021
In each of the past five years please can you provide the number of complaints: • Received in relation to the Code of Practice for Victims of Crime • Investigated in relation to the Code of Practice for Victims of Crime • Upheld in relation to the Code of Practice for Victims of Crime
Please can you tell me how to make a complaint about your organization.
I would like to make a freedom of information request for the PHSO's specific policy addressing "Unacceptable Behaviour" or "Unacceptable Contact". I am aware of the PHSO's policy of "Unreasonable Behaviour" which can be found here - (https://www.ombudsman.org.uk/about-us/corporate-information/freedom-information-and-data-protection/our-publication-scheme/unreasonable-behaviour-policy). What I am after is any other PHSO policy which specifically addresses "Unacceptable Behaviour" or "Unacceptable Contact" if one exists as these two descriptions were not referenced in the "Unacceptable Behaviour" policy.
29/11/2021
Thank you, I’ve had a look at the figures in annual report 2019-20 first. I’m not a statistician, but I’d like specific figures on complaints relating to palliative care. Specifically, digging down, how many complaints does the PHSO receive in relation to palliative care, care in the community, hospices? Specifically in relation to GSTHT/GCC, in an ideal world, I’d like to see data related to the events listed below. I accept that the specific set of figures I hope to access are a lot more granulated than the figures I have so far been able to access through NHS digital, so maybe the data doesn’t exist yet for: How many palliative patients are referred by GSTHT/GCC straight to palliative care in a hospice? How many palliative patients are referred by GSTHT/GCC to palliative care services in the community? How many of these people arrive in A&E / are admitted to hospital while being cared for in the community? How many of these people are discharged from hospital having been admitted while being cared for in the community? How many of these people are readmitted? How many of these people die in hospital? How many of these palliative patients are transferred from hospital through continuing care to hospice care?
23/11/2021
“I received this recently which I found this email address when I viewed the web page. 1. For example, it says cabinet office, 26 complaints for 2019/2020 but only 5 have an outcome on. Why would this be? Where can further information be obtained on cases ombudsman has not upheld such what complaint was about and further reasons for this not being upheld? 2. On the upheld percentage rate, is this on outcomes cases on outcomes received in that financial period only? Do you update the date when all outcomes are known for accuracy and if so when is it updated? 3. For complaints about NHS Improvement or England in 19/20 and 20/21, University Hospitals of Leicester, Kettering General Hospital Foundation Trust, Department of Health and Social Care, Can you provide the following? Any recommendations made by Ombudsman from complaints upheld for each organisation. 4. Is there anywhere I can view recommendations from the Ombudsman from upheld complaints by organisation?”
In addition, I am asking that you either forward these statistics, or if you do not hold them, state why you do not hold them and state exactly where they are kept and where they are obtainable for: (a) the number of challenges against PHSO decisions in relation to disputes against the NHS [ such as mine ] that are made per annum, (b) the number of those challenges against PHSO decisions in relation to disputes against the NHS in (a) whose outcome by 'Raft' goes against the original PHSO decision [ ie are successful from the point of view of the challenger] , (c) the proportion of those challenges against PHSO decisions in relation to disputes against the NHS in (b) whose outcome is upheld by 'Raft' [ ie are not succesful from the point of view of the challenger] are then subsequently challenged by legal action, (d) the proportion of those challenges against 'Raft' decisions in relation to disputes against the NHS that are legally challenged in (c) which are successful from the point of view of the challenger. (e) whether or not there is a time limit for how long the personal data is held on your system and if there is, what the duration is.
18/11/2021
I“In respect of all PHSO cases that do NOT involve the NHS, over the last 5 years, I would like to know, broken down on a yearly basis, how many cases were raised (i) against the ICO v (ii) against other bodies. In each of the 2 cases, how many cases were upheld, how many were not upheld, how many involved an investigation, and how many did not. In each of the 2 cases, how many progressed to a review, and of these, in how many cases did the review uphold the decision, or not uphold the decision. How many cases involving the ICO further escalated to court action, and how many that escalated to court action did not involve the ICO. Finally, how many cases resulted in action being taken against the PHSO. Please break this down into the different type of action (eg FTT Tribunal, County Court action etc).”
17/11/2021
Please send me details of how much the PHSO has paid in compensation for PHSO maladministration in the following years: 2017 2018 2019 2020 2021 NB Please list each year separately.
Please provide me with the latest PHSO review and feedback guidance. The last version, version 10, was published around June 2021 and has since disappeared from your website.
11/11/2021
Under the FOI can you please let me know how many complaints you have received about NHS Continuing Healthcare over the last twelve months and of this number, how many have you resolved.
a) Those providing services to the NHS are subject to the NHS Constitution yes/no? b) The NHS Constitution states staff should aim to follow guidance yes/no? c) The CCG’s ‘aim’ in this matter is not towards following Refreshed Redress Guidance yes/no?
10/11/2021
Your request: “[1] Please provide me…. Copies of Practices Policies Procedures Legislation laws Internal Practices, the term policy is used for any proposed/ amended/ existing strategy, policy initiative or practice and/ or decision, whether written or unwritten and irrespective of the label given to it, e.g. ‘draft’, ‘pilot’, ‘high level’ or ‘sectoral’ to all questions normally used in relation to equality but I believe the definition it describes suits FOI requests perfectly so that is no misunderstanding in what request you’re looking.[All references will be [1] please provide me paragraph Please send me: [Information request - 1] Copy of (as described 1 please provide me) can PHSO investigate Northern Ireland Public Service Ombudsman for maladministration of its own principles of maladministration (refusing to answering reasonable questions) (giving misleading and inaccurate advice) (this courtesy i.e. fobbing somebody off with a pitiful excuse) also may constitute offences (public service ombudsman’s act (Northern Ireland) section 49 2016 disclosure of information) section 49 printed to FOI section 77 Offence of altering etc. records with intent to prevent disclosure. a) any person to whom this subsection applies is guilty of an offence if he alters, defaces, blocks, erases, destroys or conceals any record held by the public authority, with the intention of preventing the disclosure by that authority of all, or any part, of the information to the communication of which the applicant would have been entitled b) Computer misuse act 1990 could also be argued Clarification [R2] Your principles state does a lot of government departments DWP executive Northern Ireland in which they classify same statement in your principles in which you state “4. Acting fairly and proportionately •If possible, returning the complainant and, where appropriate, others who have suffered similar injustice or hardship, to the position they would have been in if the maladministr
05/11/2021
1. Please provide the names of all MPs who made referrals during (i) 2019/20 and (ii) 2020/21 together with the number of referrals each made. * Minute 11.1 of the board minutes of 17/12/20 records: 'The Board received a report from the Ombudsman covering the recent scrutiny session before the Public Administration and Constitutional Affairs Committee (PACAC); engagement with staff during the pandemic; and recent casework issues including the issue of the Insight Report on Continuing Healthcare. The report also included the Ombudsman’s current SWOT analysis of the organisation’s strengths, weaknesses, opportunities and threats.' 2. Please provide a copy of the report.* The ICO has disclosed your offer of a secondment: 'I will refer your offer of a secondment to our HR Dept who may be in contact with you to obtain further details.' https://urldefense.proofpoint.com/v2/url?u=https-3A__www.whatdotheyknow.com_request_communications-5Fto-5Fand-5Ffrom-5Fphso-23comment-2D97175&d=DwIFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=Rbm6SSzB-RuZkBxvZzo7QNA7NNDpFVaH5P9CXsuN3oBHEawj63j348bb4fUMN5xG&m=MpN9ePBvGLg0blWAl4_4oUvaQ0caaw0qA6hpKhlNErY&s=5tkrZ-RmgnDKR0p_RZDPKfOnHdCw6onQ_zNJOGGAZeM&e= 3. Please provide (i) a copy of the information contained in the offer you made; (ii) confirmation of whether the ICO accepted your offer (if it was, please provide the start date) and (iii) any other information related to the secondment such as the 'further details' referred to in the information disclosed by the ICO.
04/11/2021
1. Did the Board meeting of 17th December 2020 take place 2. Why have the minutes of the meeting not been published for public scrutiny 3. Has a further Board meeting taken place in February 2021 as per the published policy and if so when 4. If so, when will the minutes of the February 2021 become available 5. Please supply a copy of the minutes of the Board meeting held on 17th December 2020.
Between 21/11/2016 - 24/2/2021 Please also state what disability discrimination complaints were raised against males specifically.
“For each month in the calendar years 2019, 2020 and 2021 please provide the number of FOI requests you received (months January and February only for 2021)."
Could we have information on the following please: • Have you had deaf clients? How many? • What is the feedback regarding accessibility from PHSO by the clients? • What methods of reasonable adjustments were made to meet the client's needs? • What is the feedback regarding the handling of their cases? I am interested in statistics regarding how you have helped deaf people and how have you made your service accessible to them
I see from your response ref. FOI114 that the number of service complaints you received in recent years has fallen dramatically (88% in two years). 2017/18 - 1013 2018/19 - 212 2019/20 - 122 https://urldefense.com/v3/__https://www.whatdotheyknow.com/request/complaint_about_phso*incoming-1719083__;Iw!!Bz5xbZak!n_ek4OhI7T-9GC8GCkAQwaBwAHPogtDzypDxZs5wxsieeNopW_4Enl3hfFJgID7nfLwxrXDWNHs$ 1. Please provide information relating to the steep fall in service complaints. If a conscious effort was made to reduce the number of service complaints, please provide details of any plans, strategies or measures implemented designed to bring about the fall. 2. If the fall has been commented on by board members or other senior key personnel please provide details.
This is an information request relating to payments made to charities and third sector organisations. Please provide the following information for 2018-19, 2019-20 and 2020-21: • The value of grants made to each of the organisations listed below. Please provide the information for each of the three financial years separately, and list all grants separately. • The value of loans made to each of the organisations listed below. Please provide the information for each of the three financial years separately, and list all loans separately. The payments made to charities and third sector organisations relate to the following only: • Operation Black Vote • U.K. Black Pride • Mermaids • Ozanne Foundation • Gendered Intelligence • British Medical Association • ActionAid UK • Hope Not Hate • Led by Donkeys • Extinction Rebellion • Migrants Organise • CLASS • Black Lives Matter • Action on Smoking and Health • Action on Smoking and Health Scotland • Action on Smoking and Health Wales • Breath 2025 • Association of Directors of Public Health • Improving Performance in Practice (previously Public Management Associates)
i) Was the Parliamentary Ombudsman asked to investigate any complaints pertaining to any aspect of the abandoned Benefits Payment Card/Horizon project? (Complaints may have been levelled against the Department for Trade and Industry, Department for Social Security, HM Treasury or the Cabinet Office?) ii) If so, please can you release any findings made by the Parliamentary Ombudsman in relation to the cancelled BPC/Horizon project?