04/11/2021
Q0043 - PHSO Stakeholder Survey 2021. The awarded tender details can be viewed here https://app.contractsadvance.co.uk/release/2320477. Please provide the following: • The suppliers who applied for inclusion on each framework/contract and who were unsuccessful at the PQQ & ITT stages Insert company names here:
I am looking to find out where The Parliamentary and Health Service Ombudsman publish their Transparency Data for spend over £500.
As an FOI request, please can you provide me with a list of PHSO managers roles and the pay grade of that role
Dear Parliamentary and Health Service Ombudsman, Of the 19,475 NHS complaints you received in 202/21, 471 were 'accepted for detailed investigation'. I understand that it is on the figure of 471 that you calculate: i. 'Uphold rate (upheld or partly upheld)' of 56%; and ii. 'Uphold rate (only upholds)' of 14%. 'NHS Organisations Tables 2020/21' https://www.ombudsman.org.uk/publication... I am confused. 'Take, for example, the first row 'Ambulance Trust' (A4). 'Complaints accepted for investigation' – 9 'Detailed investigations fully upheld' - 1 'Detailed investigations partly upheld' – 5 Detailed investigations not upheld' – 7 'Detailed investigations resolved with the agreement of the complainant' – 0 'Detailed investigations discontinued' – 0 'Uphold rate (only upholds)' – 8% Uphold rate (upheld or partly upheld) – 46% 9 complaints were accepted for investigation, but the numbers 1, 5 and 7 add up to 13. 1. Please provide information on how you calculate your 'Uphold rate (only upholds)' and your 'Uphold rate (upheld or partly upheld)'. 2. Can you confirm that the 'partly upheld' rate is the 'Uphold rate (only upholds)' subtracted from the 'Uphold rate (upheld or partly upheld)' rate?
Your colleague Redacted has said that I need to contact yourselves in order to obtain the document/s that contain both the reasoning and the calculations behind the numbers that appear in the column "remedy amount" within the PHSO's Guide "Scale of injustice". Please can you supply those documents.
Your request for information “1] I was wondering whether the 2021 employee pay review/settlement has now been finalised and implemented. 2] If the 2021/22 pay review has yet to be finalised please state the month in which you anticipate it will be concluded. 3] Please state the employee group/s covered by the 2021/22 pay review 4] Please state the total number of employees covered by the 2021/22 pay review. 5] Please provide a copy of your 2021/22 pay agreement (if applicable) or generic pay circular sent to employees (that is one that does not identify any individual employee) outlining the outcome of the latest pay review if there are no collective negotiations. 6] Please state the % consolidated basic pay rise received by the lowest-paid adult (aged 18 and over) employee as a result of the 2021/22 pay review* excluding the effect of any incremental progression, merit pay or bonuses. * When calculating this figure please bear in mind that, if applicable, employees covered by the 2021/22 Civil Service Pay Remit Guidance who are paid less than the full-time equivalent (FTE) salary of £24,000 receive the greater of a FTE £250 consolidated basic pay rise or an increase taking them up to the National Living Wage of £8.91 an hour. 7] If an employee’s annual pay award is determined solely according to an assessment of their individual performance (commonly known as a merit increase) as opposed to an across-the-board pay rises (where all employees generally receive the same increase irrespective of their individual performance) please state the percentage of the paybill allocated to fund these awards, the range of increases and whether or not the awards are consolidated. 8] If any employees were eligible for individual performance-related payments or bonuses over and above the general pay rise please state the range of increases (either as a percentage of their base salary or a cash amount as applicable), whether or not they were consolidated into basic pay and please sta
‘You have recently advertised for an Assistant Director of Casework (£61,993). The closing date is 15 March 2021: https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/assistant-director-casework-0 The post-holder will report to the Assistant Director of Operational Performance: 'Reporting to the Assistant Director of Operational Performance, one of two operations deputies, you will be a member of the Operations Leadership Team.' I have no record of the post of Assistant Director of Operational Performance having been advertised on your website. 1. Please provide a copy of the job advertisement and job description for the post of Assistant Director of Operational Performance. 2. Please provide the date the job was first advertised. 3. Please provide the date the position was filled. 4. Please provide the name(s) of any recruitment agency used. 5. Please provide the name of the incumbent. 6. Please provide the number of applicants who applied for the job.’
1. Please send me copies of all of your FOI responses (excluding responses sent to WDTK) made between 1 April 2020 and 1 October 2020.
“1] All the data and information on the "monitoring issues raised by the public about private test providers" the NHS stated it is doing below (see NHS e-Mail dated 10th July 2021).. 2] The date when the NHS communicated the complaint reported below (6th July 2021) to Expert Doctors Ltd. 3] Fully describe the nature of the "rapid action taken" against Expert Doctors Ltd stated by the NHS below (6th July 2021). 4] The date when Expert Doctors Ltd are removed from the gov.uk list (NB. Expert Doctors Ltd are still on this date (20th Sept 2021) listed at https://www.find-travel-test-provider.service.gov.uk/test-to-release). The NHS stated in their e-Mail below (10th July 2021): "Private testing providers must meet the minimum standards for COVID-19 testing services when offering day 2 and day 8 testing for international arrivals, including being at the relevant stage of UKAS accreditation. Where providers deliver a service that does not meet these standards they are removed from the gov.uk list". .
‘Please grant if you may a search in all data entry it : Detail redacted Please inform me where a record is now filename so.’
“I'm requesting the latest wating times and list and information from 2021 to 2022 from the laurels gender clinic in exiter Devon under the freedom of information act 2018 as set by law”
The amount of parent/s accused of FII and/or Complex Presentations that have had a child under ( name redacted ) during 2011-2018 whilst working at GOSH Gastroenterology? The ratio of diagnosis of children of ADHD by ( name redacted ) of Thurrock compared to paediatric colleagues of Thurrock between 2011-2021? How many parents alleged to have/show FII and/or Complex Presentation by ( name redacted ) of Thurrock between 2011-2021?
1. How many misconduct complaints & General other complaints have been recorded against doctors (details redacted) and (details redacted) by persons other than yourself. 2. What was the nature of the complaints against (details redacted) and (details redacted) 3. What complaints have been upheld against (details redacted) and (details redacted)
I would like to make an FOI request for all information held by the Local Government& Social Care Ombudsman, case number 21 004 019. I would like to see all correspondence, telephone records, documents, pictures, notes and anything connected with the case.
What quality control procedures are in place to prevent errors of fact being included in such review reports, which are especially necessary given that this review was the final stage in the process with no further recourse to investigation and our request for a conversation about it was refused.
You have requested the following information: ‘For the last 10 years please could you advise: The number of complaints you have received relating to the NHS Cervical Screening programme. If the complaints were not upheld, upheld, or partly upheld The number of complaints relating to consent to Cervical Screening were received. If the complaints were not upheld, upheld, or partly upheld’
03/11/2021
“I ask that you now supply all the information requested in the letter with specific regard to: 1. What process of investigation does PHSO take when a member of the public makes a formal complaint concerning the actions or conduct of PHSO staff 2. How does PHSO ensure the real substance of a complaint against a body in jurisdiction is not improperly scoped out or altered, bearing in mind PHSO have altered public questions raised in open meetings 3. Why has publication of the PHSO Board Meeting Minutes held since March 2021 been delayed, contrary to the assurance given to PACAC by the Ombudsman on 5th February 2019 4. Board minutes indicate complaints falling within Tier 1 and 2 of PHSO severity of injustice scale will no longer be investigated. How does PHSO determine the appropriate scale of injustice before commencing an investigation to ascertain severity.”
Please, is it possible for PHSO to pull together the following data from its records and systems: 1, the number of compensation payments recommended by PHSO as per the value of compensation, i.e. the number of instances in which compensation recommended was within the following bands: £0-£5k, £5k-£10k, £10k, £10k-£20k, £20k-£30k, £30k-£40k and so on until the highest relevant band of compensation payments (I know PHSO has recommended payments of around £250k in some continuing healthcare complaints).
Number of contacts to the PHSO for the annual years 17/18, 19/20 and 20/2
As a FOI request can you please answer the following questions. This may need input from your DPO where possibly appropriate. I note your public DPO/FOI emails all end in .org.uk can you advise if all staff email addresses within your Ombudsman organisation all use the same email domain/addresses and this is as per your website domain ? Have any of you Ombudsman ever used a alternative in your lifetime organisations existence ? Have you ever used a .gov email or ‘Gov’ anywhere in your domain or email addresses as a public Ombudsman Service at any time? If not can you explain why ? And would that be as it would be contradictory as a independent and impartial body separate from your devolved (& U.K. where applicable) governments?