07/02/2022
1) details of your internal complaints manager. 2) Public handling of disability & discrimination training/Policies. 3) internal complaints staff training & handling policies.
04/02/2022
1. Has the Government, NHS or any other public body or representative ordered or requested, that your service, in relation to the NHS, alter procedures during the pandemic? This could be in relation to expected timescale, delaying cases that involve NHS Staff, or altering the criteria for cases to be accepted for investigation. 2. Has the criteria been altered, in relation to the NHS, for the Ombudsman's service to close cases. In particular, has the complainant to provide more information. Or is he/she expected to carry out more investigations themselves? 3. Has there been delays to the service due to the pandemic? And if so what was the average timescale from receiving the case to closing it. 4. On average has the Ombudsman been closing more cases, without an acceptable outcome to the complainant, in 2020 and 2021 than in 2018 and 2019? 5. What training do case handlers receive in relation to the DPA ie should they be aware that it is illegal for an unauthorised person to access anyone's data, held by the NHS? 6. What is the timescale for handling reviews/complaints about decisions after a case is closed? And what recourse do complainants have if this timescale is greatly overdue?
03/02/2022
Why did the PHSO Investigate Did the PHSO have any suspicion or evidence that the abuse of Miss King nay have been organised as well as known about
Please provide all information held on the methodology used to conduct your recent survey entitled 'Performance against our Service Charter 2021/22 Quarter 2 (July to September)' The sort of information I am interested in would include (i) details of the survey population – its composition and size (ii) the method used to select respondents to ensure randomness and representativeness (iii) the number of respondents who participated/declined to participate and (v) details of how the information was gathered e.g by telephone. https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-202122-quarter-2-july-september/giving-you-information-you-need
02/02/2022
I request, under the Freedom of Information act, copies of all the internal policies and procedures by which my case review was conducted.
This is an information request relating to payments made to charities and third sector organisations. Please provide the following information for 2018-19, 2019-20 and 2020-21: • The value of grants made to each of the organisations listed below. Please provide the information for each of the three financial years separately, and list all grants separately. • The value of loans made to each of the organisations listed below. Please provide the information for each of the three financial years separately, and list all loans separately. The payments made to charities and third sector organisations relate to the following only: • Royal Society for Public Health (RSPH) • Independent Sage • NHS Confederation • Keep our NHS public • SOS NHS • Care and Support Workers Organise • UNITED VOICES OF THE WORLD • Health Campaigns Together • Doctors for the NHS • We Own It • The People's Assembly • Zero Covid Coalition • Health Campaign Together • Docs Not Cops • British Association of Physicians of Indian Origin • Association of Pakistani Physicians of Northern Europe • Royal College of General Practitioners • Royal College of Ophthalmology • Royal College of Psychiatrists • Royal College of Obstetricians and Gynaecologists
01/02/2022
Please include the information for each of the following periods; 2019-20, 2020-21, 2021-22: • The total spend by the organisation on social media advertising, including a breakdown by year and by form of social media (e.g. Twitter, Facebook, LinkedIn, etc.)
In the years 1993 - 2021 at location Fieldhead Psychiatric Hospital Ouchthorpe Lane Wakefield WF1 3SP. In all cases were any investigated by the Parliamentary and Health Service Ombudsman.
31/01/2022
Please can you advise whether there is a memorandum of understanding or service level agreement between the PHSO and the GMC ( General Medical council) in particular in relation to when both organisations have received complaints about the same Healthcare professional. If there is no official understanding in place please advise of any PHSO Guidance that is in place for dealing with such circumstances when two Public bodies namely the PHSO and GMC are involved in dealing with the same complaint and whether information would be shared between the two organisations regarding said complaint.
28/01/2022
I am wondering if you can help me with a Freedom of Information Request. I am seeking information on avoidable/ preventable deaths in NHS hospitals. The information I am looking for is as follows: 1. As documented for the National Reporting and Learning System (NRLS) how many patients have died from an avoidable and or preventable death in the past five years at an NHS hospital? Of these, how many of these patients were Black, Asian, or another ethnic minority group? 2. How many patients have died in the past five years due to improper dosages of medicine at an NHS hospital? Of these, how many patients were Black, Asian, or another ethnic minority group? 3. How many patients have died in the past five years due to surgical error at an NHS hospital? Of these, how many patients were Black, Asian, or another ethnic minority group? 4. How many people have died in the past five years due to an incorrect medical prescription at an NHS hospital? Of these, how many patients were Black, Asian, or another ethnic minority group? 5. How many people in the past five years have died due to health deterioration beyond the point of help, without hospital staff noticing at an NHS hospital? Of these how many patients were Black, Asian, or another ethnic minority group?
I would like to make a request under the “Freedom of information act” if I (Detail redacted) has previously or still is on a list or had a marker with Cumbria county council or Cumbria Constabulary? I have previously requested this before through the Authorities but was not given any. I would also like to make a request if “Research without consent” is legal in the United Kingdom? And also “brain chip implanting” without consent?
27/01/2022
PHSO complaint response times and compensation schemes for failing to respond and lose case files of the complainant. And timeframes for taking action against PHSO to judicial review for failing to determine complaints in a timely manner and losing the case file. And timeframes for taking action against PHSO to judicial review for failing to determine complaints in a timely manner and losing the case file.
26/01/2022
Please can I request a list that contains each job role within the PHSO and what the pay grade is for that role, can this be for both operations and non operations. I would also like to request the job description for Intake Operations Manager and Operations Manager
21/01/2022
I apply under the freedom of information act to be given the total amount of complaint received by your office during the last 12 months, and the number of complaints found to be justified. I apply on the grounds that this is conducive to the public good.
At today's PACAC meeting, Ms Amroliwala referred to 'very low severity cases' and your new policy of not looking at these cases. She also said that complainants would be contacted and told that their cases would not be looked at: 1. If you use standard wording to communicate your position to these complainants, please provide a copy of the standard wording that you use. 2. Please provide the date the policy became operative. 3. Please provide the number of complainants you have contacted since the policy became operative telling them that their cases would not be looked at. Specify the number of these cases that related to parliamentary cases, if any. 4. Please provide all recorded information available to assist those who categorise cases as 'low severity'.
19/01/2022
Please then provide me with the policy and procedure governing this whole process that needs to be followed, along with your escalation route. I would like under FOI how many complaints you have received since 2020 to current date and how many of them you have actually pursued.
18/01/2022
I kindly request you provide the contact details (preferably a telephone number, however, an email adress will suffice) for the FNO Returns Command, Immigration Enforcement, Home Office, 12th Floor, Lunar House, 40 Wellesley Road, Croydon, CR9 2BY.
1. Has there been any complaints made about the Caradoc Surgery or any of its GPs while at Station Road Frinton-On-Sea Essex during the last 3 years? 2. if any please notify me, of how many complaints have been received and the details of the complaint, 3. do you have any ongoing complaints about the Caradoc Practice or/and its GP today.
14/01/2022
A full disclosure of all complaints against Ombudsman itself other than from the requestor alleging censorship, disinformation or data leaking between the dates of 31/1/2019 - 31/1/2021 respectively.
I would be grateful if you could supply details of the number of review requests received since this option became available (April 2016) and how many resulted in the Ombudsman’s decision being revised in favour of the complainant. Please show a breakdown, including final Ombudsman decisions. Please also provide the form of words used in Ombudsman decisions to alert complainants to the existence of a review process.