18/03/2022
The current number of employees who are responsible solely or predominantly for diversity issues in your organisations (e.g. Diversity Officers, Inclusions Officers, etc., or those whose roles are mainly deal with similar responsibilities). The total sum spent on the salaries of such roles. The average salary and salary range of such roles.
17/03/2022
We are submitting this Freedom of Information request to your Organisation in order to obtain information regarding whether you have any current insurances in force. Please could you therefore respond to the following: - • Please confirm the name, position and contact details (telephone number and email address) of the person responsible for arranging and administering the Authority’s insurances. • Which classes of commercial insurance do the Authority currently procure? When are these policies due for renewal? • How much does the Authority spend annually on its insurance premium? • Please confirm the name of the Authority’s current insurance broker/advisor (if applicable). • When was the contract for insurance broking services last reviewed/tendered? • When will the current contract for insurance brokerage services expire? Is this subject to a potential extension?
15/03/2022
1. Please provide all information held surrounding the decision to change your approach. 2. Can you confirm that the term 'review' is not used when you consider a complaint from a service user who disagrees with your final decision? 3. Please provide the number of individuals who have contacted you since 27 August 2021 to express disagreement with your final decisions. 4. Please provide the number of times these individuals have been told that you will consider their complaint further. 5. Please provide the number of these complaints that are still open.
1. Please provide the number of Operation Managers you currently have who manage teams of caseworkers 2. Please provide all information held concerning the number of Operation Managers you are aiming to have in post who will be responsible for managing caseworkers. 3. Can you confirm that all caseworkers are managed by Operation Managers? If not, please provide all recorded information on what determines whether a particular caseworker is or is not managed by an Operation Manager. 4. Can you confirm that Operation Managers also manage senior caseworkers? 5. Please provide the current number of caseworkers and senior caseworkers you have.
09/03/2022
There is a Psychiatrist by the name of (redacted), who is currently working at Wells Medical Centre* but is not listed with any of the online registers, no matter how I amend the spelling of his name. This is concerning because I thought such professionals needed to be registered with regulatory bodies in order to practise Psychiatry in the UK. * = (redacted) (https://www.wellshealthcentre.co.uk/) In fact, even when this man’s details are entered into the Website for Wells Medical Centre itself, no results are found! Given his absence from expected locations that one would believe they could easily locate him, I have taken the time to research (redacted) as far as I can online and, oddly enough, I have found nothing bad things about him! A review and a press report are linked below as examples of what I have found along with a review of the location he currently operates from in Somerset. If I had found a positive report, I would have added it but I couldn’t – not one! The links below do not make for positive reading, so, given the harm he recently caused to my friend, when she visited him the other day, you will appreciate why I am so concerned now that the NHS appears to be using what seems to be an unregistered (and, therefore, uninsured) Psychiatrists whose only online presence is a negative one. As such, would you please disclose to me the professional data/records for this (what, at this point, can only be termed ‘alleged’) Psychiatrist, including his full name, his professional registration number with your organisation, his date of registration with your organisation, any breaks of registration with your organisation (and the reasons for those breaks) as well as any complaint/investigation history that may exist – along with any result that can be publicly disclosed under the FOI Act? I’m sure you will also appreciate why I need ‘evidenced confirmation’ and not simply ‘a claim’ or ‘an assurance’ in a reply email that he is actually registered,
1, During the period my complaint has been with the PHSO ie 2020 and 2021, how many complaints were received by the PHSO about NHSE where the issue was about eligibility for CHC funding ? 2. How many of the complaints referred to at 1 above , were upheld by the PHSO?
07/03/2022
1. What is the average time that the Ombudsman takes to deal with complaints from the time of receipt of the complaint to the Ombudsman’s determination? 2. What percentage of complaints were upheld in the last period for which figures are available?
04/03/2022
PHSO Scrutiny 23 Nov. 2020 Ombudsman Rob Behrens said (Q18): 'As we hope we will be able to go on to say, we now have a new quality matrix to judge the quality of our decisions before they go out. That gives us assurance that we are trying our best to make sure that the decisions are as appropriate as they can be. These are things that any sensible person would do. The challenge is to see how long it takes for them to have an impact on complainant perspectives.' Please provide full details of the 'new quality matrix'.
03/03/2022
Are you able to share some statistics around the percentage of complaints related to CAFCASS that the PHSO does not elect to progress and that the complainant progresses to court? I am particularly interested in the numbers involved, for example, the number of complaints the PHSO received related to CAFCASS in a given period, the number of those complaints that the PHSO did not investigate, the number of those complaints that the complainant then elected to go through the courts, and the number of those complaints that went to court where the court ruled in favour of the complainant (i.e. where the court found that the complaint was improperly handled by PHSO). Further, what is a typical outcome where the court finds that the PHSO did not properly handle a complaint? Does the court typically order the PHSO to progress the complaint? What else would the court do if they find in favour of a complainant? Any examples?
01/03/2022
You wrote: 'PHSO provide contact information for both surveys to ORS. This includes individuals who have recently used PHSO’s services...' 1. How many individuals had their contact information passed to ORS? The following suggests it was 1,753: 'In Q2 2021/22, 561 telephone interviews were conducted for the complainant survey. This represents a response rate of 32%.' 2. What categories of service users does the phrase 'individuals who have recently used PHSO services' include? 3. What size would the survey population have been had everyone eligible to participate in it agreed that you could pass their contact information to ORS?
Dear Parliamentary and Health Service Ombudsman, I live in the Stroud CLP postcode GL5 1BG my MP is Sibohan Ballie. Three weeks ago I contacted my MP about an issue concerning Ofsted and their impact on my employment. Siobhan Ballie did not acknowledge receipt of this request let alone respond. Last week on the 08/02/22. I followed up my request and, asking if my initial request had been received. This follow up was also completed via the contact your MP facility. Similarly there has been no communication from the MP to myself. Thank you for your help in this matter
1. Staffing levels (Doctors and nurses) at Fri 3rd Dec 2021- 11th Dec 2021 at 9E and 9F ward Royal London Hospital, whitechapel. Please can you also email the staffing levels for the same period in Nov 2021. 2. Staffing levels (Doctors and Nurses): Sat 11th Dec 2021- 25th Dec 2021 in the Critical Care Unit at Royal London Hospital. Please can you also email the staffing levels for the same period in Nov 2021. 3. Staffing levels (Doctors and nurses): Sat 25th Dec 2021 9E and 9F ward and the Dialysis unit at the Royal London Hospital. Please can you also email me the staffing levels for Nov 2021. 4. Please can you also let me know if there were any drainage issues in the renal dialysis unit and whether any repairs needed to be carried out on 25th Dec 2021? 5. Staffing levels (Doctors and Nurses) Sat 25th Dec 2021- Sun 26th Dec 2021 Critical Care unit at Royal London Hospital. Please can you also email me the staffing levels for the same period in Nov 2021. 6. Also, please can you provide us with any cases you have dealt with regarding the renal unit and ICU at the Royal London Hospital.
28/02/2022
I am requesting information on the number of Complaints, made from November 2020 to 12th February 2022 to the PHSO, that involve Police Forces and the MoJ Code of Practice for Victims dated November 2020. Please break the information down under the heading of the name of the individual Police Force involved.
1. For each of the last 4 years the number of complaints received relating to a Hospital 2.For each of the cases referred to in 1 the number that were investigated and the average time it took to start the investigation and complete the investigation 3. For those investigated the number that were rejected and the number that produced a positive outcome for the complainant by year 4.Using your own statistics provide for each year the breakdown of type of complaint
25/02/2022
From June 2015-Dec.2021, how many, (if any), complaints about the Disclosure & Barring Service (DBS) and/or the DBS's 3rd Party affiliates, processing delays of DBS Applications, did the PHSO & DBS: a.) uphold? b.) reject? c) acknowledged that DBS, and/or a 3rd Party DBS-affiliate,-failed in the duty of care to provide a prompt DBS Application processing service? and, d.) offered financial compensation, (and what are the financial compensation sums in each case),-offered to a DBS complainant for: 1-20, 21-40, 41-60, 61-80, 81-100, days delay in the processing of the complainant's DBS Application?
18/02/2022
Please could you provide me with a list of the MPs who have submitted complaints regarding The Pensions Ombudsman to the PHSO over the last five years.
15/02/2022
Thank you for these informations. Please can I further ask, the two cases you state are currently open from what year/dates are these? Can you tell me any information about the cases e.g a summary of the issue/concern?
10/02/2022
I ask to be provided, from 01/01/2018 the following information: 1. the complaints received about the ICO: a. date of complaint b. nature of complaint c. your reference d. date resolved e. resolution outcome
09/02/2022
Please provide me with your internal complaint procedure, as may be required and reasonably expected by complainants detecting a breach of PHSO Principles and/or, feasibly, breaches of UK Law, and where, for instance: (a) in example, with regard to complainant disability under pertaining Equality Acts where, by definition, duty falls to the Service Provider (The PHSO) to make reasonable enquiry, assessment and adjustment under applicable Acts, and the PHSO has apparently not complied. (b) in example, complaints with regard to PHSO caseworkers and/or managers who have apparently utilised unreliable, untested, or clearly false evidence (as testable given due and expected scrutiny), in their case consideration and closure. (c) in example, where the complainant has been offended or more strongly abused (e.g. as in a. or b. above) by responses received from any PHSO worker, caseworker, or manager, and e.g. where a requested response was negative or abusive in stance.
07/02/2022
Please include the information for each of the following periods; 2018-19, 2019-20 and 2020-21: • The total number of cases of losses in each year. • The total cost of losses in each year. • An itemisation of each loss including what it was for and how much it cost. • The total number of special payments in each year. • The total value of special payments in each year. • An itemisation of each special payment including what it was for and how much it cost.